Venta Air Technologies, Inc.

Overcharged for replacement parts

My humidifier works great but I had a bad experience with customer service. After it stopped working after 2.5 years, I called and they said it would be $25 for a gear, $8 for a coupling, and $12 for shipping. They didn't send an invoice by email or in the package, and when I looked at my credit card bill, I was charged $65. I emailed to ask about it, and they said shipping for Canada is actually $32. I wrote back saying this was not fair and they should honour the price I was quoted, and didn't get a reply. First, $32 USD is a way too high for two small plastic parts that fit in the palm of my hand. The actual shipping cost would be around $8-15. If your product breaks so quickly, you should not overcharge customers for the replacement parts shipping. Second, you need to tell customers the accurate price before you charge their credit card.

Shoddy, overpriced products

If you can tolerate frequent malfunctions, short useful life, lots of DIY maintenance, and costly replacement parts, you might like Venta humidifiers. I have been a customer for around 20 years and have seen a steady deterioration in quality and effectiveness. I currently own a Venta Professional model ($1300) and an LW 45 model ($300), neither of which are performing any humidification on a series of very cold, dry days. Customer service is spotty; they seldom if ever answer the phone anymore, so you must be prepared to contact them, sometimes repeatedly, by email. Recently, an L45 unit that I sent them for diagnostics and repair incurred considerable damage during the UPS packing process. UPS refused to consider reimbursing me for the damage unless Venta, its account holder, filled out a form, but Venta adamantly refused, merely saying “We don’t do that kind of thing.”

Already broke and top falls apart

Already broke and top falls apart - after 2 weeks My previous unit broke a cogwheel after 11 months

Horrible, non-existent customer service

Horrible, non-existent customer service. I have never encountered anything like it. Purchased an LW45 and the motor went before warranty was up. They replaced it, no problem. Bought an LW15 for baby's room 6 months before baby's birth. We had the baby sleeping with us for the first 7 months and we were away the first winter. Started using the LW15 this fall and sure enough the motor failed the same way. Registered the warranty and they quickly, within minutes, emailed me to tell me that it expired (within the same month but I was past the day of purchase). I reached out again asking how I can replace the motor. Did not receive a response for weeks. Sent a message to general email and heard from original CSR shortly after. I was given a number to call to order the motor. I have, within the last 3+ weeks called probably over 50 times. Calls immediately go to VM stating that they are serving another customer (they are not... Because you can call 50 times and it always goes immediately to VM). I've left probably 4 or 5 VM now and they call back at random times... If you miss the call, they just leave you a VM to call back. If you have a job or a family, you'll need to take days off and sit by the phone to get something resolved. Otherwise, you will have thrown away hundreds of dollars and will not have anything to show for. The motors on both humidifiers failed and the customer service is the worst I've ever encountered. Do not buy anything from Venta Air.

Venta returned my humidifier quickly…

Venta returned my humidifier quickly after I sent it in for cleaning 5 years after purchase. It looked like new! They said it had been exceptionally dirty and provided explicit instructions on how to do thorough regular maintenance. Sorry, Venta folks, I promise to do better because I love how well my humidifier works.

Air washer ok but no documentation

The new air washer works fine but I did not receive any documentation: no warranty information, not even a receipt or confirmation other than the delivery information the last one we bought had a motor that died but I did not have documentation to apply for warranty repair, I would appreciate receiving full documentation on the new one purchased May 21 2024

Quality products

Prompt call back, quality products available and shipped promptly

Best

Safe, clean operation, minimal to no mold build-up danger. Had an original Venta for ~15 years, it worked best of all. Current improvements unhelpful, inconvenient - e.g. lit operation buttons are intrusively polluting for night time sleep. Please produce a covering for it! Efficiency is no better than the original which required no compensation. Venta is absolutely straightforward to use. It's the best on the market.

Items ordered were correct

Items ordered were correct, timely delivery

Easy to order

Easy to order, and quick delivery.

Had a special weekend sale so purchased…

Had a special weekend sale so purchased a Venta for next winter season. Quick delivery

I’ve used other types of room humidifiers, Venta is actually fulfills its job.

I’ve used other types of room humidifiers. They required filling a tank of awkward shape and then turning that tank over to fit it to the body of the machine. Water splashed onto the floor every time. Venta has an intelligent and ergonomic design. It’s wonderfully simple to use in every way. The designers are true designers. Thank you!

I am happy with Venta

I am happy with the product. This makes the fourth airwasher. The ordering process was quick and easy. Delivery time and updates were great as well.

In this highly polluted world of today…

In this highly polluted world of today its heavenly to get back home and breath some fresh air and it's only possible because of this purchase, fully satisfied with the product and will certainly look forward for more products in the same lines .

Easiest humidifier to use, works well, low maintenance costs, paper quick start guide needs more clarity, prompt customer service replies

The humidifier we purchased is the easiest to use, has the lowest effort to maintain, and has low maintenance costs. High quality and very happy that it is made in Germany. Compared to other humidifiers out there that require a tank to be filled upside down which then eventually leaks or spillage occurs or just plain awkward to put the tank back on, or the tanks are too small and must constantly refill, and also have to take apart many small parts to clean, this model and the smaller version have all of them beat by a mile. We do wish that the paper manual that comes with the unit was much clearer for set-up and maintenance, but there is a comprehensive online PDF manual that is much easier to understand, so we print out the pages as we need to make it easier for ourselves. We love this model so much that we just purchased the smaller model for our bedroom. Shipping was quick and when we had questions prior to purchase via email, customer service was prompt. Highly recommend. Model purchased: LW45 Comfort Plus

Pleased With Purchase

The humidifier was received before the expected delivery date. High quality. Well packaged and most importantly, it works as described and is quiet!

The air purifier itself seems great but...

The air purifier itself seems great: very quiet and so far, effective. However, there were no aromatherapy pods included as described in the accompanying material. I checked to see if they were available online and found that they were hard to find and quite expensive. Therefore, I feel I was overcharged for this item.

My order arrived on time

My order arrived on time, the person I spoke to about my order directed me to the place for ordering. Didn't have any problems getting the products!

Quick and easy.

Easy to schedule and pay on-line. Easy to send in the unit. Got it back, clean, in just 12 days.

Fast shipment -- use of UPS as shipper.