It was fine
It was fine. My only complaint is the price of the items
About Venta Air Technologies, Inc.
Data updated- Website
- venta-air.com
- Category
- Home & Garden
- Location
- United States · Naperville
- Status
- Unclaimed
- Replies to negative
- 57% (4/7)
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Is Venta Air Technologies, Inc. legit?
Venta Air Technologies, Inc. (venta-air.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-11.
What people say
Order didn’t arrive - but all is well!
My order didn't arrive because they do not deliver to PO boxes, which I either missed or wasn't alerted to when I placed my order. All was explained and tips were given for a more satisfying outcome. Emails were prompt, kind, and professional.
Reply from Venta Air Technologies, Inc.2024-02-16
Hello Katherine, We are sorry to hear that your order never arrived and that you were unable to reach our support team. We do show that we responded to your email on 2/13/24 advising the status of your order. Please be sure to check your spam or junk folders for our response. Regarding your call, our call team is available Monday through Thursday from 9 am to 5 pm and Fridays from 9 am to 4 pm at 888-333-82180. If our call team is assisting other callers, be sure to leave a message for a return call. Kind regards, Venta
Helpful
Helpful, effective and easy to understand
Reply from Venta Air Technologies, Inc.2024-02-15
Hello Jeni, We are pleased to hear that you are enjoying your Venta product. Please feel free to contact our support team with any questions. Kindly, Venta
Outstanding customer service and product performance
Prompt, professional, interested (caring), polite and friendly. In addition, the L25 Comfort Plus with switchable auto feature works great: accurate and consistent—only putting out moisture when needed in consistently maintaining set humidity level; and the new ‘wavy’ blade design puts out moisture more quickly than my non-plus model that I already have. While my Venta non-Plus model will consistently maintain a 50% humidity level with attention to setting the fan speed—it does not turn off if the humidity in the house raises above 50% on very rainy days. The auto feature of the Comfort Plus does turn the unit off; and better conserves its water supply on those days when outside humidity is variable. Fantastic design that consistently performs!
Reply from Venta Air Technologies, Inc.2024-02-15
Hello Johnny, We sincerely appreciate you taking the time to leave such a wonderful review! It is a pleasure to hear that your experience with Venta products and support has been a good one. If any questions arise, please feel free to contact us again. Warm regards, Venta
Personal
Personal, responsive customer service!
Reply from Venta Air Technologies, Inc.2024-02-14
Hello there, Thank you kindly for the review! We are happy to hear that your experience with our support team was a pleasant one. If any other questions arise, please feel free to contact us again. Warm regards, Venta
Efficiency matters
It was the very efficient and fast turnaround from the time of ordering to delivery.
Reply from Venta Air Technologies, Inc.2024-02-15
Hello Vivian, We are happy to hear that your experience with Venta has been a pleasant one! If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta
It's worth it
It's worth it. Quick delivery; machine was easy to set-up and is making a difference humidity-wise in our apartment
Reply from Venta Air Technologies, Inc.2024-02-14
Hello Angela, We sincerely appreciate the thoughtful review! We are happy to hear that your experience with your new Venta device has been a pleasant one. If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta
LW45 Original
The LW45 Original appears to be operating normally but the amount of water dispersed in the air at the maximum (3) setting is disappointingly low, about a third of an older similar unit. I have no idea why and Venta has offered no explanation.
Reply from Venta Air Technologies, Inc.2024-02-09
Hello rlevy, Thank you for your feedback. The LW45 Original does use many of the same parts as the older models, so it is surprising to hear that the performance does not appear the same. Our humidifers are designed to resist over-humidification, so the evaporation process will slow once optimal levels have been reached. For suggestions on how to optimize the performance of your humidifier, many customers find our FAQ page helpful: https://www.venta-air.com/en_us/service/faq/. Kind regards, Venta
Good experience for the most part
Venta used to offer a 10 year warranty for their humidifiers, but now only offers a 2 year warranty. This drastic decrease in warranty support may have implications about their product or business practices. Received my LW45, filled it up (note that the water line can be considered vague unless someone has looked through the manual) but it didn’t start initially after pressing the power button, and I had to open it up and plug in a loose cord. Fortunately, working on Venta humidifiers is an intuitive & easy task. Seems to work fine and does what it’s supposed to do. The sound it makes is strangely calming.
Reply from Venta Air Technologies, Inc.2024-02-07
Hello KC, Thank you for your feedback. It is true that Venta North America previously had a limited 10-year warranty, but our other global locations have always only carried a limited 2-year warranty. To be globally aligned, the decision was made to match the warranty offered by our locations across the globe. We are proud to confirm that our products are still manufactured in Germany using wind-powered energy and we strive to continue to provide premium indoor air quality devices to consumers all over the world. Thank you for choosing Venta! Regards, Venta
This is my second Venta product
This is my second Venta product. They are well-made, and they work as advertised. Excellent for humidifying musical instruments.
Reply from Venta Air Technologies, Inc.2024-02-08
Hello Buzz, We sincerely appreciate the wonderful review and are happy to hear that you (and your musical instruments!) are enjoying the benefits of the Venta Humidifier. If any questions arise in the future, please do not hesitate to contact our support team. Warm regards, Venta
Stellar quality, very positive experience
My experience of buying a humidifier from this company was positive from beginning to end. The quality of the unit is stellar. It seems to work really well — I just don’t think I got a big enough one.
Reply from Venta Air Technologies, Inc.2024-02-06
Hello Kindra, We are pleased to hear that your experience with our products and support has been a good one! If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta
Good quality product
Really fast delivery. The humidifier is easy to use, easy to keep clean, and quiet. I have several hygrometers and have seen quite a difference since starting to use the humidifier. Good quality product.
Reply from Venta Air Technologies, Inc.2024-02-05
Hello Bryan, Thank you kindly for the review! We are pleased to hear that you are happy with your new Venta device. If any questions arise, please do not hesitate to contact our support team directly. Warm regards, Venta
Terrible Quality Control
I ordered the black LW25 Comfort plus, it arrived quickly but when I opened it and tried it for the first time it leaked from the bottom. Support seemed to know of the issue and the only good experience I've had so far with this company was how quickly the lady helped me on the phone. So I finally get my replacement and it's the wrong color(white) and wrong model(regular LW25). Still currently waiting for my 2nd replacement, at least I got my refund after 20 days...
Reply from Venta Air Technologies, Inc.2024-02-02
Hello Jordan, We are sorry to hear about your experience but do appreciate your feedback. As always, please feel free to contact our support team with any questions. Regards, Venta
It’s easy to set up
It’s easy to set up, quiet and it works
Reply from Venta Air Technologies, Inc.2024-02-02
Hello Kevin, Thank you kindly for your review! We are happy to hear that you are enjoying the benefits of your new Venta. Please feel free to contact our support team with any questions. Warm regards, Venta
Venta Cleaner
Stocked up on the Venta Cleaner, which I only do when it's on sale. Using the online store is easy and fast. Products arrived in good condition and in a timely fashion. Keeping my now aging device in good condion is important.
Reply from Venta Air Technologies, Inc.2024-01-30
Hello Mark, We are happy to hear that you were able to take advantage of one of our limited-time sales promotions! As always, please do not hesitate to contact our support team with any questions. Warm regards, Venta
I like that the unit runs quieter than…
I like that the unit runs quieter than others, however it is not doing a good job of keeping my humidity above 40% required for my music studio, despite stated coverage being 50% larger than my space, the RH has been, on good days, 40-41% and worse days 36-37%
Reply from Venta Air Technologies, Inc.2024-01-30
Hello Andrew, We are sorry to hear you are not reaching the desired results, but we will be happy to provide information on how to achieve optimal humidity levels. First, the device should be placed on the floor with a minimum clearance of 18-20 inches on all sides, including above, for optimal air flow. You will also want to run the device on the highest speed for a minimum of 7-10 days. During this time, objects in your space including musical instruments, floors, furniture, and other textiles will absorb the moisture first, before you will notice a change in the air itself. Also, you will want to ensure that any additional spaces that cannot be closed off are accounted for in your coverage expectations - i.e. any hallways, stairways, lofts, etc. For additional tips on how to optimize the performance of your device, please feel free to contact our support team. Warmly, Venta
Prompt service
Reply from Venta Air Technologies, Inc.2024-01-29
Hello Martin, We appreicate the feedback! As always, please feel free to contact our support team with any questions. Kindly, Venta
Much needed for our humidifier
We received the items within the time frame you gave us. However, the Ups driver did not ring the doorbell. It was your email that informed us, thank you.
Reply from Venta Air Technologies, Inc.2024-01-29
Hello Cynthia, Thank you kindly for your review! We will certainly pass your delivery feedback onto our shipping provider. If any questions arise in the future, please do not hesitate to contact our support team. Warmly, Venta
Great customer service
Great customer service, as well as a fantastic product
Reply from Venta Air Technologies, Inc.2024-01-25
Hello Steven, We are pleased to hear that you are happy with both our support and our product! If any questions arise in the future, please do not hesitate to contact our support team. Warm regards, Venta
I have several models of Venta Air
I have several models of Venta Air: original model, air washers, humidifiers, and air purifier. I still have all of them all. They absolutely do make a great difference. Keep the air clear, sucks up dust, keeps humidity at preferred settings in the various rooms. Brilliant technology!
Reply from Venta Air Technologies, Inc.2024-01-25
Hello Kitty, Thank you for choosing Venta! We sincerely appreciate you taking the time to share your experience with Venta devices. As always, please do not hesitate to contact our support team with any questions. Best, Venta