Venta Air Technologies, Inc. (venta-air.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-11.
What people say
D
David · 3 reviews · Verified · Experienced 2024-01-15 ·
★★★★★
Might work better under different circumstances
I bought this as a bed side unit. I live in the Mojave dessert and its rare to be over 15% humidity. Dry mouth is so unpleasant. Over all I am disappointed in this unit for my application because of the following: The fan on my unit is vary unbalanced. This means the life of the product could be very short. The imbalance also creates more noise. On low I can sleep with the unit near by(noise is similar to a white noise generator). On medium power it keeps me awake. On high even my dog(yellow lab) prefers the floor in a nother room to the bed near the unit. Further more the unit simply does not evaporate enough to make a difference. On high is seems to work well, proving the filterless concept works. However, combining my expectations with the poor function and less than tolerable noise levels, means the exorbitant price I paid is not worth the what I had hoped.
Reply from Venta Air Technologies, Inc.2024-01-24
Hello David,
We are sorry to hear of your experience so far, but will be happy to provide ways to optimze the performance of your device. We have had customers in desert climates for decades who enjoy the benefits of optimal humidification with proper placement and operation. First, you will want to ensure the device is placed on the floor with a minimum clearance of 18-20 inches on all sides, including above, for optimal air flow. Next, we do recommend running the device 24/7 on the highest speed for the inital 7-10 days. During this time objects in your space such as furniture, flooring, books, plants, musical instruments, and other textiles will be absorbing the moisture first, before it can be dispursed into the air. If the square footage of the total coverage area surpasses the estimated coverage, the device will struggle to get to optimal levels, so we recommend closing the door while running the device. Any area that cannot be closed off such as hallways, stairways, lofts, or similar does need to be included in the total coverage area.
As for the issue with the fan, our support team will be happy to process a warranty claim or provide additional suggestions on how to resolve your concern. Our team can be contacted at 888-333-8218 or by email at [email protected].
Kind regards,
Venta
Hello MT,
Thank you for the review! We are happy to hear that your experience with your Venta device has been a good one. Please feel free to contact our support team with any future inquiries.
Warmly,
Venta
Hello Joseph,
We appreciate the review and are happy to hear that your experience with your Venta device has been a good one. Please feel free to contact our support team with any future questions.
Kind regards,
Venta
A
AJ · 3 reviews · Verified · Experienced 2024-01-12 ·
★★★★★
Product arrived damaged to an extent…
Product arrived damaged to an extent it's not usable.
Reply from Venta Air Technologies, Inc.2024-01-22
Hello AJ,
We are sorry to hear that your Venta was damaged in transit, but we will be happy to make it right. Please contact our support team at [email protected] or by phone at 888-333-8218 for a quick resolution.
Kind regards,
Venta
Hi,
I appreciate the prompt response and my previous problem has been resolved. However, I wonder if it's normal the machine keeps the humidity around 30 degree mostly but my goal is 50 while I set the AUTO model in a 250 sqft bedroom.
Reply from Venta Air Technologies, Inc.2024-01-22
Hello Zyra,
Thank you for your feedback. We are happy to help with tips to optimize the performance of your humidifier. First, be sure that the device is placed on the floor with a minimum clearance of 18-20 inches on all sides for optimal airflow. For best results, any doors that can be closed off from adjoining spaces should be. The total coverage area should include any spaces that cannot be closed off, such as hallways, stairways, lofts, and the like. For additional troubleshooting advice, please feel free to contact our support team at [email protected] or by phone at 888-333-8218.
Kindly,
Venta
I have purchased eight VENTA humidifiers over many decades. They are quiet, effective, and provide the correct level of humidity for our home. LW 25 has improved over the years with a simpler mode selection. I have just bought a LW15 for a smaller room.
Reply from Venta Air Technologies, Inc.2024-01-17
Hello Paul,
Thank you kindly for the wonderful review, and for being a loyal Venta customer all these years! We are pleased to hear that our products have been helping to keep your indoor air optimally humidified. As always, please do not hesitate to contact our support team with any inquiries.
Best regards,
Venta
Hello there,
We appreciate the feedback and are pleased to hear that you are enjoying the benefits of your device. If any questions arise in the future, please do not hesitate to contact our support team.
Warm regards,
Venta
Superb product. Clear, honest, straightforward customer support. I can recommend without the slightest reservati
Reply from Venta Air Technologies, Inc.2024-01-17
Hello Aaron,
Thank you kindly for the review! We are pleased to hear that you are happy with our products and support. As always, please do not hesitate to contact us with any future inquiries.
Warm regards,
Venta
Excellent piece of equipment. I use the humidifier in a tiny 13 x 13 foot room to keep humidity constant for a musical instrument.
Reply from Venta Air Technologies, Inc.2024-01-12
Hello Bruce,
We appreciate you taking the time to leave such a wonderful review! It is great to hear that your musical instrument, as well as your indoor air, are reaping the benefits of your Venta Humidifier. If any questions arise in the future, please feel free to contact our support team.
Warm regards,
Venta
J
Jose · 7 reviews · Verified · Experienced 2023-12-22 ·
★★★★★
Fast delivery.
Reply from Venta Air Technologies, Inc.2024-01-12
Hello Jose,
Thank you for the feedback! We are happy to hear that your experience with Venta has been a pleasant one. If any questions arise, please do not hesitate to support team.
Warm regards,
Venta
M
Mary · 6 reviews · Verified · Experienced 2024-01-03 ·
★★★★★
This is my 4th venta
This is my 4th venta! One stopped working so it was used for parts. I absolutely love this product. Quiet and does exactly what it claims to do. Now I need to get 2 more smaller ones to cover my upstairs bedrooms.
5 stars is not enough...deserves 10!
Reply from Venta Air Technologies, Inc.2024-01-11
Hello Mary,
Thank you kindly for the wonderful review! We are sincerely thrilled to hear that you have been enjoying the benefits of your Venta devices. As always, please do not hesitate to contact our support team with any questions.
Warm regards,
Venta
I purchased the LW25+ in December. I experience the low water fault routinely when in fact there is still plenty of water in the tank. Customer service has been very helpful in regard to cleaning the metal straps on each side of the tank. This has to be done on a regular basis and is really quite a nuisance. If I had been aware of this I may have considered the standard model or another manufacturer. Obviously the company is aware of this issue and has generated a procedure to address what I would consider to be a design problem that nevertheless leaves the end user with a labor intensive remedy.
Reply from Venta Air Technologies, Inc.2024-01-09
Hello Glen,
Thank you for your feedback. It is unusual that you would need to clean the sensor strips so soon after purchase, but we will be happy to provide additional suggestions. The water indicator will illuminate once the water level is depleted to a certain level as a safety mechanism, to ensure that the motor does not become overstrained. If you have hard water density or are not using the Water Treatment Additive, you will need to clean the components more frequently. For additional suggestions on how to optimize the performance of your humidifier, please do not hesitate to contact our support team.
Warm regards,
Venta
We had great help ordering a new venta humidifier from customer service. Our old one lasted for 17 years and we were very happy with it. No filters was best thing ever
Reply from Venta Air Technologies, Inc.2024-01-09
Hello Elaine,
Thank you kindly for the review and for continuing to choose Venta all these years! We are happy to hear that your experience with our support and products has been a pleasant one. As always, please feel free to contact our support team with any future inquiries.
Warm regards,
Venta
The caddy I ordered was in stock and shipped immediately.
Reply from Venta Air Technologies, Inc.2024-01-05
Hello Barry,
We are happy to hear that your experience with Venta has been a pleasant one. If you have any future inquiries, please do not hesitate to contact our support team.
Kindly,
Venta
The Venta is a great humidifier. It would have been nice if the company included a coupon code for accessories.
Reply from Venta Air Technologies, Inc.2024-01-05
Hi Julie,
Thank you for your feedback. We do offer sales on accessories from time to time. Be sure to subscribe to our newsletter for upcoming promotions. In the meantime, please feel free to contact our support team with any future inquiries.
Kind regards,
Venta
N
NORMAN · 1 review · Verified · Experienced 2023-12-13 ·
★★★★★
Very easy & effective!
Very easy to setup, use, refill and clean! Had one of the original LW40 units for 16 years. I needed two new units and bought the same and love them!
Reply from Venta Air Technologies, Inc.2024-01-05
Hello Norman,
We appreciate the review! It is wonderful to hear that you continue to choose Venta after all these years. As always, please do not hesitate to contact our support team with any future inquiries.
Kind regards,
Venta
This is a great humidifier. Yes, it's more expensive than others but it manages not to over-saturate the air. This makes for a much cleaner experience that's self-regulating. Combine that with a very quick shipping time and overall it's a great experience.
Reply from Venta Air Technologies, Inc.2024-01-05
Hello Michael,
We sincerely appreciate you taking the time to leave us such a wonderful review! We are pleased to hear that your experience with Venta products has been a good one. If any questions arise in the future, please do not hesitate to contact our support team.
Kind regards,
Venta
I purchased the humidifier cleaner sold by Venta. I did notice that after using the cleaner, the roller seemed much cleaner. I did a Q-tip test and found most of the pink mold was gone.
The Vento humidifier cleaner does seem to do a good job.
Reply from Venta Air Technologies, Inc.2024-01-03
Hello Richard,
We appreciate the review and are happy to hear that the Humidifier Cleaner worked as expected.
As for the pink color you described, this could be do to overuse of the Water Treatment Additive. The Water Treatment Additive only needs to be added after each regular maintenance cleaning every 10-14 days when using tap water.
If any questions arise, please do not hesitate to contact our support team.
Kindly,
Venta
This product I have used and had since 2011..when I bought the 1st one. Now 2023 have purchased a new one. It's simple and such an effective product
Reply from Venta Air Technologies, Inc.2024-01-03
Hello Constance,
Thank you kindly for the review and for continuing to choose Venta! We are happy to hear that your experience with our products has been a pleasant one. As always, please do not hesitate to contact our support team with any questions.
Warm regards,
Venta
It does what it is supposed to do. The price has jumped quite a bit.
It replaced one I had been using since 2017. The old one made a ticking noise that kept me awake. I had replaced parts and it was just time for a new one. Very happy with both the old and the new. I also have a 45 that works great.
Reply from Venta Air Technologies, Inc.2024-01-03
Hello Joann,
Thank you for the feedback. If you do still have the unit you purchased in 2017, we have replacement parts as well as helpful cleaning instructions to eliminate the ticking noise. The new model uses many of the same parts, so to ensure the longevity of the newer device we recommend exploring our cleaning instructions found here: https://www.venta-air.com/en_us/service/tutorials/. For additional questions, please feel free to contact our support team at 888-333-8218 or via email at [email protected].
Kind regards,
Venta
