Venta Air Technologies, Inc. (venta-air.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-11.
I always have a great experience when I get in touch with Venta customer care. Someone always gets right back (if the phone is not answered right away) and the problem is usually solved immediately.
Reply from Venta Air Technologies, Inc.2024-01-03
Hello Francesca,
We sincerely appreciate the wonderful feedback and are pleased to hear that your experience with our support team has been a good one. As always, please do not hesitate to contact us with any questions.
Warm regards,
Venta
Excellent company!!! I've been using these products for 15…
I've been using these products for 15 years. Always excellent customer service!
Reply from Venta Air Technologies, Inc.2024-01-03
Hello Maralyn,
Thank you kindly for the wonderful review and for being a loyal Venta customer! We are pleased to hear that you have had an excellent experience with our products and support all these years. As always, please feel free to contact us with any questions.
Best regards,
Venta
R
Richard Brown · 1 review · Verified · Experienced 2023-12-05 ·
★★★★★
WE THOUGHT THE INSTRUCTION BOOKLETS…
WE THOUGHT THE INSTRUCTION BOOKLETS WERE HARD TO FOLLOW AND DID NOT COVER ALL SUBJECTS SUCH IS THERE A SYMBOL/ALARM WHEN THE CONTAINER IS OUT OF WATER
Reply from Venta Air Technologies, Inc.2023-12-28
Hello Richard,
Thank you for your feedback. Our support team will be happy to provide more information on your inquiry. You can also find a plethora of information on our website under the Service page that may help: https://www.venta-air.com/en_us/service/. Our support team is available by phone at 888-333-8218 or by email at [email protected].
Kindly,
Venta
Hello Konstantin,
Thank you for the review, and for choosing Venta! We are happy to hear that your experience with Venta products has been a pleasant one. If any questions arise in the future, please do not hesitate to contact our support team.
Warm regards,
Venta
Sent back in a timely manner. Cleaned great and part that needed replaced done.
Reply from Venta Air Technologies, Inc.2023-12-27
Hello Amy,
We are happy to hear that the Ultrasonic Cleaning service met your expectations. If any questions arise in the future, please do not hesitate to contact our support team.
Warm regards,
Venta
The best made. Work perfectly. Easy to use, simple to clean. And it really does what it’s supposed to do.
Reply from Venta Air Technologies, Inc.2023-12-27
Hello Elaine,
Thank you so much for the wonderful review! We are happy to hear that you are enjoying the benefits of Venta products. If any questions arise, please feel free to contact our support team.
Best regards,
Venta
J
Jeff Ware · 1 review · Verified · Experienced 2023-12-18 ·
★★★★★
a happy customer for 25 plus years
Just purchased a VentaWasher as a housewarming gift for friends. Why? Because I have used one (or more) for over 25 years and can't imagine a winter without this appliance! Excellent engineering means they will last a LONG time and when something does wear out, replacement parts are available, so you aren't throwing the whole unit out and starting over.
Reply from Venta Air Technologies, Inc.2023-12-27
Hello Jeff,
Thank you kindly for the wonderful review! We are pleased to hear that you have enjoyed the benefits of your Venta devices so much over the years that you have introduced it to others. It's true - with proper care our devices will stand the test of time. As always, p[lease feel free to contact our support team with any questions. Thank you for choosing Venta!
Warm regards,
Venta
very happy with my Venta humidifier. Was easy to set up and use...very effective...sleep much better...Only wish it was easier to see water level.
Thank you very much. mark
Reply from Venta Air Technologies, Inc.2023-12-22
Hello Mark,
Thank you kindly for the feedback! We are pleased to hear that you are enjoying the benefits of your Venta Humidifier. If any questions come up in the future, please do not hesitate to contact our support team.
Warm regards,
Venta Air
Hello Lois,
Thank you kindly for the review! We are happy to hear that you have been enjoying the benefits of your Venta devices. As always, please do not hesitate to contact our support team with any questions.
Warm regards,
Venta
I have had Venta products in the past and have purchased my 3rd one. Simple and effective. That pretty much sums it up.
Reply from Venta Air Technologies, Inc.2023-12-21
Hello Douglas,
We sincerely appreciate you taking the time to leave us a review! We are happy to hear that you are enjoying the benefits of the use of your Venta devices. As always, please feel free to contact our support team with any questions. Thank you for choosing Venta!
Warm regards,
Venta
M
Marta · 6 reviews · Verified · Experienced 2023-12-18 ·
★★★★★
KUUBOID XL Max is meeting high expectations!
The new product -KUUBOID XL Max is working great - very quiet and easy to operate. I have 4 air washer machines from Venta, the oldest is 16 years old and still working great! I wanted an air cleaner which could be used all year long in the bedroom - this new machine appears to fit the requirements!
Reply from Venta Air Technologies, Inc.2023-12-19
Hello Marta,
Thank you kindly for the review and for being a loyal Venta customer! We are pleased to hear that you have added an air purifier to your space. As always, please do not hesitate to contact our support team with any questions.
Best regards,
Venta
Manual could have more specific directions on differentiating automatic mode as only controlling the fan motor speed and turbo mode as maximizing fan motor speed but still subject to the “set” RH (which resets on changing modes).
Water capacity is less than advertised as it accounts for filling bottom tray and water storage container, but bottom tray has no water making. The water tank itself has less capacity than its much cheaper LW45 counterpart.
The room humidity is consistently 10% RH less than the two external digital hygrometers (one as part of a Dyson air purifier and the other as a stand alone) 20 feet away in the same room. Additionally, RH falls up to 17% below target humidity overnight when the heater runs most. NOTE: this is used in my 700 sq. ft finished basement so it should have the capacity to humidify the entire area (I also keep the bedroom and storage room doors closed reducing this area to closer to 450 sq ft. I account for the difference in RH within the room compared to the digital hygrometer built into the unit by increasing its set up by 10%.
I was also unaware of the need to replace hygiene discs in this unit at a cost of -$50 every 3 months. This cost more than the HEPA filters from Dyson.
Overall, the product seems to humidify in the dry Denver climate, but I am not sure it is worth the cost. I debate whether using two LW45 units would have been better (cheaper upfront cost) with no need to purchase expensive hygiene discs…
Reply from Venta Air Technologies, Inc.2023-12-19
Hello Jordan,
Thank you for your feedback. Based on this information it seems as though there may be some confusion and/or additional questions.
The AW902 model does have the largest tank capacity in our lineup, with 3 gallons in the tank and an additional .3 gallons in the water reservoir, whereas the LW45 Original and LW45 Comfort Plus hold 2.6 gallons (3 gallons without the disc stack).
Regarding the hygrometer readings, while we cannot verify the accuracy of other brands, we do strongly recommend any standalone hygrometers be placed in the direct vicinity of the Venta Humidifier for the most accurate data.
Regarding the Hygiene Discs, these do replace the need for the Water Treatment Additive used in our smaller devices and are used to soften the water and thus prolong the life of your device.
Regarding the humidity, we do recommend allowing 7-10 days of running the device on the highest speed before you will notice improvement in your air. Due to the natural evaporative humidification method, objects in your space such as furniture, flooring, books, musical instruments, plants, and other textiles will absorb the moisture output before you will notice the difference in the air.
For additional information, please do not hesitate to contact our support team at [email protected] or by phone at 888-333-8218.
Kindly,
Venta
My new home was very dry ( about 25% humidity) and within just 4 days of running the Venta Air the humidity was up to my desired humidity of 45%, and is maintaining. And the tank is easy to fill!
Reply from Venta Air Technologies, Inc.2023-12-20
Hello Katherine,
We are pleased to hear that you are enjoying your new Venta Humidifier! If any questions arise, please do not hesitate to contact our support team.
Warm regards,
Venta
M
Mary in NJ · 5 reviews · Verified · Experienced 2023-12-09 ·
★★★★★
Good customer service
Able to replace a part of the Venta quickly.
Reply from Venta Air Technologies, Inc.2023-12-18
Hello Mary,
Thank you kindly for the review! We are happy to hear that your experience with our support team has been a pleasant one. If any questions arise, please do not hesitate to contact us again.
Warm regards,
Venta
S
Scott · 5 reviews · Verified · Experienced 2023-12-06 ·
★★★★★
Ordered my airwasher water treatment…
Ordered my airwasher water treatment and cleaner. Came promptly and delivered to our door.
The products seem to have gotten more expensive. I like how the airwasher works.
Reply from Venta Air Technologies, Inc.2023-12-14
Hello Scott,
We are happy to hear that your experience with our products and service has been a good one! As always, please do not hesitate to contact our support team with any questions.
Warm regards,
Venta
Great product, seamless ordering process and fast shipping.
Reply from Venta Air Technologies, Inc.2023-12-14
Hello,
Thank you kindly for the review! We are happy to hear that your experience with Venta products and service has been a pleasant one. If any questions arise in the future, please do not hesitate to contact our support team.
Warm regards,
Venta
L
Lucas Major · 1 review · Verified · Experienced 2023-12-06 ·
★★★★★
Great customer support
Reply from Venta Air Technologies, Inc.2023-12-14
Hello Lucas,
We are pleased to hear that your experience with our customer support has been a good one! As always, please feel free to contact our support team with any questions.
Kind regards,
Venta
A
Alexander · 3 reviews · Verified · Experienced 2023-11-20 ·
★★★★★
Excellent customer service!
Reply from Venta Air Technologies, Inc.2023-12-12
Hello Alexander,
Thank you kindly for the review! We are pleased to hear that your experience with our support team has been a pleasant one. As always, please feel free to reach out with any questions.
Warm regards,
Venta
P
Paul · 1 review · Verified · Experienced 2023-12-01 ·
★★★★★
Easy ordering and prompt delivery
Easy ordering and prompt delivery. Product is top quality and workmanship matches our older Venta. 10+ years and going strong!
Reply from Venta Air Technologies, Inc.2023-12-11
Hello Paul,
Thank you for the wonderful review, and for being a loyal Venta customer! We are happy to hear that your experience with our products and support has been a pleasant one. As always, please feel free to contact our team with any questions. Thank you for choosing Venta!
Best regards,
Venta
S
Scott Russell · 2 reviews · Verified · Experienced 2023-12-01 ·
★★★★★
Ordering replacement maintenance items…
Ordering replacement maintenance items on line was easy and the price is competitive. Delivery was timely. Your product continues to provide humidified air to my sleeping space.
Reply from Venta Air Technologies, Inc.2023-12-11
Hello Scott,
We are happy to hear that your experience with Venta products and support has been a pleasant one. As always, please feel free to contact our support team with any future questions.
Kindly,
Venta
