Venta Air Technologies, Inc.

Hello David, We are sorry to hear of your experience so far, but will be happy to provide ways to optimze the performance of your device. We have had customers in desert climates for decades who enjoy the benefits of optimal humidification with proper placement and operation. First, you will want to ensure the device is placed on the floor with a minimum clearance of 18-20 inches on all sides, including above, for optimal air flow. Next, we do recommend running the device 24/7 on the highest speed for the inital 7-10 days. During this time objects in your space such as furniture, flooring, books, plants, musical instruments, and other textiles will be absorbing the moisture first, before it can be dispursed into the air. If the square footage of the total coverage area surpasses the estimated coverage, the device will struggle to get to optimal levels, so we recommend closing the door while running the device. Any area that cannot be closed off such as hallways, stairways, lofts, or similar does need to be included in the total coverage area. As for the issue with the fan, our support team will be happy to process a warranty claim or provide additional suggestions on how to resolve your concern. Our team can be contacted at 888-333-8218 or by email at [email protected]. Kind regards, Venta

Hello MT, Thank you for the review! We are happy to hear that your experience with your Venta device has been a good one. Please feel free to contact our support team with any future inquiries. Warmly, Venta

Hello Joseph, We appreciate the review and are happy to hear that your experience with your Venta device has been a good one. Please feel free to contact our support team with any future questions. Kind regards, Venta

Hello AJ, We are sorry to hear that your Venta was damaged in transit, but we will be happy to make it right. Please contact our support team at [email protected] or by phone at 888-333-8218 for a quick resolution. Kind regards, Venta

Hello Zyra, Thank you for your feedback. We are happy to help with tips to optimize the performance of your humidifier. First, be sure that the device is placed on the floor with a minimum clearance of 18-20 inches on all sides for optimal airflow. For best results, any doors that can be closed off from adjoining spaces should be. The total coverage area should include any spaces that cannot be closed off, such as hallways, stairways, lofts, and the like. For additional troubleshooting advice, please feel free to contact our support team at [email protected] or by phone at 888-333-8218. Kindly, Venta

Hello Paul, Thank you kindly for the wonderful review, and for being a loyal Venta customer all these years! We are pleased to hear that our products have been helping to keep your indoor air optimally humidified. As always, please do not hesitate to contact our support team with any inquiries. Best regards, Venta

Hello there, We appreciate the feedback and are pleased to hear that you are enjoying the benefits of your device. If any questions arise in the future, please do not hesitate to contact our support team. Warm regards, Venta

Hello Aaron, Thank you kindly for the review! We are pleased to hear that you are happy with our products and support. As always, please do not hesitate to contact us with any future inquiries. Warm regards, Venta

Hello Bruce, We appreciate you taking the time to leave such a wonderful review! It is great to hear that your musical instrument, as well as your indoor air, are reaping the benefits of your Venta Humidifier. If any questions arise in the future, please feel free to contact our support team. Warm regards, Venta

Hello Jose, Thank you for the feedback! We are happy to hear that your experience with Venta has been a pleasant one. If any questions arise, please do not hesitate to support team. Warm regards, Venta

Hello Mary, Thank you kindly for the wonderful review! We are sincerely thrilled to hear that you have been enjoying the benefits of your Venta devices. As always, please do not hesitate to contact our support team with any questions. Warm regards, Venta

Hello Glen, Thank you for your feedback. It is unusual that you would need to clean the sensor strips so soon after purchase, but we will be happy to provide additional suggestions. The water indicator will illuminate once the water level is depleted to a certain level as a safety mechanism, to ensure that the motor does not become overstrained. If you have hard water density or are not using the Water Treatment Additive, you will need to clean the components more frequently. For additional suggestions on how to optimize the performance of your humidifier, please do not hesitate to contact our support team. Warm regards, Venta

Hello Elaine, Thank you kindly for the review and for continuing to choose Venta all these years! We are happy to hear that your experience with our support and products has been a pleasant one. As always, please feel free to contact our support team with any future inquiries. Warm regards, Venta

Hello Barry, We are happy to hear that your experience with Venta has been a pleasant one. If you have any future inquiries, please do not hesitate to contact our support team. Kindly, Venta

Hi Julie, Thank you for your feedback. We do offer sales on accessories from time to time. Be sure to subscribe to our newsletter for upcoming promotions. In the meantime, please feel free to contact our support team with any future inquiries. Kind regards, Venta

Hello Norman, We appreciate the review! It is wonderful to hear that you continue to choose Venta after all these years. As always, please do not hesitate to contact our support team with any future inquiries. Kind regards, Venta

Hello Michael, We sincerely appreciate you taking the time to leave us such a wonderful review! We are pleased to hear that your experience with Venta products has been a good one. If any questions arise in the future, please do not hesitate to contact our support team. Kind regards, Venta

Hello Richard, We appreciate the review and are happy to hear that the Humidifier Cleaner worked as expected. As for the pink color you described, this could be do to overuse of the Water Treatment Additive. The Water Treatment Additive only needs to be added after each regular maintenance cleaning every 10-14 days when using tap water. If any questions arise, please do not hesitate to contact our support team. Kindly, Venta

Hello Constance, Thank you kindly for the review and for continuing to choose Venta! We are happy to hear that your experience with our products has been a pleasant one. As always, please do not hesitate to contact our support team with any questions. Warm regards, Venta

Hello Joann, Thank you for the feedback. If you do still have the unit you purchased in 2017, we have replacement parts as well as helpful cleaning instructions to eliminate the ticking noise. The new model uses many of the same parts, so to ensure the longevity of the newer device we recommend exploring our cleaning instructions found here: https://www.venta-air.com/en_us/service/tutorials/. For additional questions, please feel free to contact our support team at 888-333-8218 or via email at [email protected]. Kind regards, Venta