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Viaota

109 条评价

4.2109 条评价
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关于 Viaota

数据更新
网站
viaota.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
109 条评价
差评回复率
100%(15/15 条)
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Viaota靠谱吗?

Viaota(viaota.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 109 条用户评价,属于电子与科技分类,口碑良好。83% 的评价为 4 星及以上,12% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

V
Vick · 写过 7 条评价 · 体验于 2026-07-03 ·

避免使用 VIAOTA! - 我的卡突然被扣款并且拒绝退款

我建议您在将卡交给这家公司之前先阅读这篇文章以及所有其他 1 星评论!我于 2026 年 1 月 7 日收到了 Viaota 套餐无限 6 个月互联网的 wifi 路由器。我很少使用该产品,并且在套餐到期日期之前的最后 3-4 个月(有时在 2026 年 7 月中旬)基本上使用了零数据。我不需要续订套餐,也不希望延长套餐。然而,突然间,我发现我的银行账户在 2026 年 7 月 3 日被扣款了 179.94 英镑,用于自动续订 Viaota 无限套餐 6 个月。 Viaota 使用我的 PayPal 帐户收取了新的费用,自动续订服务。同样的情况也发生在大多数在 trustpilot 上给 Viaota 评分为 1 星的人身上! 2026 年 7 月 4 日,我要求立即全额退款我不需要的服务,我没有提出请求,也没有下达任何新订单,而且在新收费发生之前,我没有以合理的方式收到通知。尽管向公司支持服务发送了几封电子邮件,但我不仅没有得到退款,而且我也不确信这笔金额会被退还。我告诉 Viaota,这种商业行为方式过于激进,我不喜欢突然对我的账户进行未经授权的收费。目前通过 Paypal 存在争议,如果问题未得到解决,我将升级该争议。 自2026年7月4日起,我立即提交了多次书面取消和退款请求。我通知商家Viaota,明确表示我从未授权自动续订并要求退款。 而且我自2026年4月至今从未使用过该商户的服务,因此商户完全清楚我根本没有使用任何数据,也没有遭受任何损失。尽管如此,我根本没有收到任何退款,Viaota 继续拒绝支付他们未经我授权收取的费用。我谨请求 VIAOTA 撤销 Viaota 于 2026 年 7 月 3 日通过 Paypal 收取的 179.94 英镑付款,因为我相信商家在未经我知情同意的情况下处理了自动续订,并且在违反英国消费者保护法的情况下进行了自动续订。 2026 年 8 月 9 日更新 - 尽管发了很多邮件,Viaota 还没有给我退款。为了了解这家公司的运营方式,尽管我已于 2026 年 7 月 4 日取消预订,但我仍于 2026 年 7 月 6 日被收取了 179.94 GPB 的全额费用。他们直接拿走了我的钱,并且拒绝透露他们依据什么条件向我收取无限期保留退款的费用。 5 分钟后,我只收到一封简短的自动电子邮件,内容是争议只能通过 Paypal 解决,而 Paypal 已于 2026 年 7 月 27 日结束上诉。这是完全不可接受的。 Viaota 必须经常这样做,因为每个回复都是自动的。在发起追回资金的诉讼之前启动行动前协议。 回复威奥塔团队留言如下: 我写了很多次了,但你们公司就是无视和虐待客户。回复我今天发送的诉讼前信件,以避免采取法律行动。

Viaota 回复2026-08-09

Hello Vick, We are sorry to hear about your experience and understand how concerning these unexpected charges and the communication issues you describe must feel. Thank you for taking the time to share all the details. We would like to review your case in detail, including the renewal and your previous contacts with our support team. We’ve sent you a request for your order information through Trustpilot. If you did not receive it, please update your review with the necessary details or contact us via the contact form at https://support.viaota.com To access and verify your order information, we need the following: - Email address used to place the order - Order number Thank you for bringing this to our attention and helping us improve our service. Viaota Support Team

A
Amy · 写过 6 条评价 · 体验于 2026-08-07 ·

设置和付款都很简单……

这是一个简单的设置和付款过程。 我只是希望 Ryoko 能按照它承诺的那样工作。 我的互联网很粗略。 所以这会有很大帮助。

Viaota 回复2026-08-08

Hello Amy, Thank you for your wonderful 5-star review and for sharing your experience with the setup and payment process. We’re glad to hear everything went smoothly, and we truly hope the device helps improve your internet experience as you expect. If you ever have any questions or need assistance, please reach out to our customer service team at https://support.viaota.com Viaota Support Team

W
Wendell Chandler · 写过 7 条评价 · 体验于 2026-08-07 ·

很棒的服务

Viaota 回复2026-08-07

Hello Wendell Chandler, Thank you for your wonderful feedback and 5-star review! We’re delighted to hear you’ve had a great experience with our service. If you ever have any questions or need assistance in the future, our customer service team is here to help: https://support.viaota.com Viaota Support Team

W
Washington Lewis · 写过 2 条评价 · 体验于 2026-08-07 ·

很好,它对我的​​…RYOKO pro 很有用。

这对我的家人来说很方便。

Viaota 回复2026-08-07

Hello Washington, Thank you for your wonderful feedback! We’re delighted to hear that Viaota has come in handy for your family and that you’re happy with your experience. If you ever have any questions or need assistance, our customer service team is here to help: https://support.viaota.com Viaota Support Team

k
k birch · 写过 2 条评价 · 体验于 2026-08-06 ·

不确定还好吗,但没办法……

还不确定是否可以,但无法联系付款事宜

Viaota 回复2026-08-06

Hello, Thank you for your feedback and for your 5-star review. We’re glad to hear things have been okay so far, and we understand your concern about getting in touch regarding payments. Our customer service team will be happy to help with any questions you have about payments or your account: https://support.viaota.com Viaota Support Team

H
Harry Ringer Jr. · 写过 1 条评价 · 体验于 2026-08-03 ·

还没用过

Viaota 回复2026-08-04

Hello Harry, Thank you for your 5-star review and for taking the time to share your feedback. We hope you’ll enjoy using Viaota once you get started, and if you have any questions or need assistance at any point, our customer service team will be happy to help at https://support.viaota.com Viaota Support Team

L
Lesley Bizley · 写过 22 条评价 · 体验于 2026-08-04 ·

到目前为止,一切都很好

Viaota 回复2026-08-04

Hello Lesley, Thank you for your feedback and 5-star review! We’re glad to hear that things are going well so far and hope your experience continues to be positive. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

E
Erich Ahrens · 写过 3 条评价 · 体验于 2026-08-02 ·

简单易行。

Viaota 回复2026-08-03

Hello Erich, Thank you for your wonderful feedback and 5-star review! We're delighted to hear that everything was easy peasy for you. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

C
CHAUNCEY NEDD · 写过 2 条评价 · 体验于 2026-08-02 ·

这很容易

Viaota 回复2026-08-02

Hello Chauncey, Thank you for your wonderful feedback and for the 5-star review! We’re delighted to hear that it was very easy for you. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

D
Danish Opere · 写过 1 条评价 · 体验于 2026-07-30 ·

便于使用

易于使用且直接

Viaota 回复2026-07-30

Hello Danish, Thank you for your wonderful feedback and 5-star rating! We’re really glad to hear that you find Viaota easy to use and straightforward. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

C
Cynthia Ivy · 写过 1 条评价 · 体验于 2026-07-28 ·

易于阅读的说明

Viaota 回复2026-07-28

Hello Cynthia, Thank you for your feedback and for taking the time to leave us a review. We’re glad to hear you found the instructions easy to read. If you ever have any questions or need further assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

S
Steven Forde · 写过 17 条评价 · 体验于 2026-07-28 ·

便于使用

使用方便,性价比高,效果好

Viaota 回复2026-07-28

Hello Steven, Thank you for your wonderful feedback and 5-star review! We’re delighted to hear that you find Viaota easy to use, good value for money, and that it works well for you. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

E
Ed Tamez · 写过 1 条评价 · 体验于 2026-07-28 ·

有特别优惠

有特别优惠,使用 ryoko/viaota 不会出错。它在旅途中非常可靠。

Viaota 回复2026-07-28

Hello Ed, Thank you for your wonderful feedback and 5-star review! We’re very happy to hear that you’re finding Viaota dependable on the go and that you’re enjoying the special offer. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

T
Tim McCollum · 写过 1 条评价 · 体验于 2026-07-27 ·

方便使用的

使用简单

Viaota 回复2026-07-28

Hello Tim McCollum, Thank you for your wonderful feedback! We’re very happy to hear that you find Viaota simple to use. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

B
Becky Rankin · 写过 1 条评价 · 体验于 2026-07-24 ·

到目前为止,它已经按照广告宣传的那样工作了

到目前为止,它的效果正如广告中所宣传的那样。帮助我从手机上获取电话信号。我希望无限试用能与我的安全摄像头配合使用。乐于助人,易于与公司沟通。

Viaota 回复2026-07-27

Hello Becky, Thank you for your feedback and for sharing your experience with Viaota. We’re glad to hear it’s working as advertised and helping you stay connected off grid, and that you’ve found our team easy to communicate with. Regarding using the unlimited trial with your security cameras, our customer service team will be happy to go over the details and help check what’s possible for your specific setup. You can reach them at https://support.viaota.com for further assistance. Viaota Support Team

M
Manly Warringan · 写过 1 条评价 · 体验于 2026-07-27 ·

凯文·加利亚

Viaota 回复2026-07-27

Hello Manly, Thank you for your review. We truly appreciate you taking the time to share your feedback with us. If there is anything specific you would like to address or discuss regarding your experience, our customer service team will be happy to assist you further via https://support.viaota.com Viaota Support Team

G
Guy Sissons · 写过 3 条评价 · 体验于 2026-07-27 ·

各方面都很好

Viaota 回复2026-07-27

Hello Guy, Thank you for your 5-star review and your kind words! We’re really glad to hear you had a good all-round experience with Viaota. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team

F
Fletcher Johnson · 写过 1 条评价 · 体验于 2026-07-26 ·

我不知道

Viaota 回复2026-07-26

Hello Fletcher Johnson, Thank you for taking the time to leave us a 5-star review, we really appreciate your support! If you ever have any questions or need assistance with your Viaota device or service, our customer service team will be happy to help at https://support.viaota.com Viaota Support Team

J
John · 写过 2 条评价 · 体验于 2026-07-26 ·

暂无评论

Viaota 回复2026-07-26

Hello John, Thank you for your 5-star review and for taking the time to rate your experience with Viaota. We really appreciate your support and are glad to know you’re satisfied. If you ever have any questions or need assistance, our customer service team is here to help: https://support.viaota.com Viaota Support Team

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Tony · 写过 1 条评价 · 体验于 2026-07-01 ·

我所有的朋友都有一个并告诉我......

我所有的朋友都有一个,并告诉我他们喜欢无论走到哪里都有互联网。

Viaota 回复2026-07-25

Hello Tony, Thank you for your wonderful feedback! We’re delighted to hear that your friends’ positive experiences helped you choose Viaota, and that you’re enjoying having internet wherever you go. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team