We used Villa Finder to book our stay…
We used Villa Finder to book our stay in Bali. They were very helpful and answered all my questions. Even organised airport pick up and drop off for us.
关于 Villa Finder
数据更新- 网站
- villa-finder.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 32 条评价
- 差评回复率
- 69%（9/13 条）
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商家自述
At Villa Finder, we help families and groups create meaningful memories across Asia’s best destinations, including Bali, Thailand, and Japan. We don’t just list properties; we personally inspect and handpick every villa to ensure your stay is seamless and safe.We know traveling in a group takes work, so every booking includes your own dedicated concierge. From arranging airport pickups and grocery shopping to setting up pool gates for the kids, we handle the details so you can focus on spending quality time together.As a certified B Corp and 1% for the Planet member, we believe travel should be a force for good. When you book with us, you are supporting local communities and environmental initiatives. Handpicked villas, personal care, and travel that gives back.
以上内容由商家自行提供，未经平台核实。Villa Finder靠谱吗？
Villa Finder（villa-finder.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 233 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，94% 的评价为 4 星及以上；商家回复了 69% 的差评；近 12 个月新增 32 条。数据最后更新于 2026-10-24。
用户怎么说
Friendly and accomodating staff
Staff were friendly, helpful and accomodating to all our needs which made our stay very enjoyable and was the highlight of our stay. If we had concerns or frustrations these were resolved as fast as possible for us which we really appreciated. Villa was kept clean and tidy and the breakfast options were varied and very tasty. We love the fresh juice made every day. Thank you. The layout of the pool and villa was really lovely. It was so nice having such a beautiful pool to cool off in. Constructive items 1) I would love to have had a coffee machine in the villa and feel guests would love this as an added touch. 2) I believe there needs to be a tea towel in the kitchen or some towel we can use to dry our hands if we used the kitchen sink to wash our hands. 3) we noticed the beautiful glass mirrors in some of the bathrooms and the daybed had begun to rot away probably because of so much exposure to rain. This requires maintenance. All in all a very lovely stay and great for what we needed, which was a home away from home. Thank you for making it so memorable.
Amazing!
This company was very flexible. They helped me book transportation at a reasonable price, kept in contact with me before and throughout my trip, and were almost always available when I had any questions or services to purchase. Overall a great experience with Villa Finder :)
Villa Greco is absolutely amazing
Villa Greco is absolutely amazing. I stayed here with my husband, and my two kids. The rooms and bathrooms are beautiful and clean. The pool is nice. The staff are so lovely and helpful! They were there to help with everything we needed. Everything worked out great. Thank you for having us.
Terrible service and they are trying to…
Terrible service and they are trying to rip people off. We paid a large deposit for a villa before COVID hit and then we tried to get a refund but they wouldn't do it. They then gave us a credit to use when the borders opened. Now that the borders have opened I try to use my credit and they put a 20% postponement fee on to of the original cost. This is just straight out robbery. Do not spend your money with these people as you might not get anything for it.....
Villa Finder 回复2023-02-07
Update: the booking is currently being rescheduled. Hello Mark, As you can appreciate, the past 2 years have been challenging for all of us. According to the original booking conditions, the owner had no obligation to reschedule the stay. However, we did our best to find the most suitable compromise for all parties involved and the owner agreed to offer you the possibility to postpone your booking, while all payments are non-refundable. By offering this special postponement option which is valid 9 months after Bali border opens, the owners were exceeding their responsibility. We also strive to put our effort and time into realizing these bookings all the time. Upon further discussion with the owner, they have agreed to remove the additional 20% fee for the credit extension until August 2023. We can imagine your frustration regarding the situation, even thinking that we, or the owner, would be trying to take advantage of it. However, we also feel that you may have posted your review on Trustpilot a bit too impulsive as we are still in the middle of trying to get things sorted out for you with this booking. Therefore, if we can confirm your booking and have this postponed reservation rescued, we would be grateful to receive the credits for that as well. Thank you for your kind understanding and looking forward to hearing from you.
Thousands more than advertised price
We tried to book a villa through Bali Villa finder today! Put in our dates and currency and we’re quoted a price. Upon putting an enquiry in to book as per quoted price, we’re informed it would actually cost more than $2000 AUD more than the advertised web price?!? Because their promotion ended in April? We clearly put August dates in! (even though they have a price match guarantee). When I told them their “revised” price was higher than other sites, they said they price matched and wanted me to tell them who it was so they could match it!!!! Are you kidding? You are false advertising and expecting me to go with your site that offers to match it, AFTER you nearly double YOUR advertised price!?!?! Use another site to book your villa
Villa Finder 回复2023-02-07
Hello CK, I understand your frustration, and I apologize for this human error. The rates should have been updated on our website. Back in March, our team was still reduced following 2 years of pandemic. We have now re-hired everyone and have reviewed our processes to make sure such an issue would not happen again.
Staff were amazing
Staff were amazing, so helpful and accommodating. Fantastic location
Worst first trip experience
29/12/19 My fiancé and I booked through Villa Bali to stay at Villa Makasih in Seminyak. The booking process was smooth and easy, no dramas. We requested a driver pick us up from the airport which he did. The issue was he didn’t know where the villa was and drove us around and around for ages. He had to call someone to ask where the villa was. The villa manager had to then go out onto the streets to find us which at that point we had to get out of the car and walk to our villa. There is no reception and the walk way to the villa is tiny so no cars can get through. We had booked some tours to pick us up from the villa but we had to walk all the way out onto the road for them to pick us up from. They also did not mention that there was demolition going on next door. The constant hammering and noises coming from next door was ridiculous. The first night I woke up to hammering at 2am like really? Anyways we figured the trip started off a little rocky but the next few days was fine until NYE. 31/12/19 We got back to our villa at 5pm and started getting ready for dinner. The power went off at 5:15pm so we called the villa manager who told us to wait 1-2 hours and the power will come back on. We went to dinner and came back hoping the power would be back on. Which it wasn’t at 7:30pm... we called the villa manager again and he told us to wait another 3 hours which we said no because who in their right mind would? It’s hot and dark we just want the aircon on and to be able to relax with the light on! We requested he send someone out to fix it asap. Someone finally arrived after 45 mins. It was the cleaner and her husband. They had left their 1 and 2 year old at home to come out to fix which they couldn’t. They stuck around to help us by calling other workers to figure out why the power went off. At this point it was 10pm and the cleaner had to go home which was understandable. The villa manager told us to wait til 11pm cause the power “might” turn back on. We asked what would happen if it didn’t? And they told us to just wait it out. To them the heat might not be anything but to us we were dying. Standing and dripping with sweat. To make matters worse we were getting bitten by mosquitoes so we refused to stand outside or stay there and have the doors open. We asked them to move us to another villa which they said they couldn’t because everything was booked out. They said apparently half of seminyaks power was out although to us it only seemed like it was our villa. We could see other villas with the power on around us.. oh and to mention there was no water. We couldn’t wash our hands or shower either. Anyways we couldn’t wait any longer so we booked a hotel for the night. I wrote a long email to them asking to be compensated which I still have not heard back from. I have phoned and emailed and nothing back. 1/1/19 I messaged the villa manager asking if the power is back on. He replied “I don’t know”. I asked when he will be going to the villa to check and he replied “later this afternoon”. Now I get that it’s new year so people have plans but if you are a villa manager you should be on call. You should be attending to our needs. I should not have to wait til you go check this afternoon. You should be going to check ASAP! I will be returning to the villa before the villa manager does which is a joke. This has frankly ruined my trip and my experience with Bali. I will be following up to be compensated for this as well. We paid good money to stay in a villa and the fact that this has happened and we had to stay somewhere else for the night should be compensated for. You cannot expect us to stay where there is no power and water.
Villa shantika. Seminyak broken fridge
Driver was late for airport pick up by half hour so some major anxiety trying to get airport to ring and.. No answer first three times... Unfortunately taken to wrong villa.. No one home... Driver had no contact number did not know what to do. Finally found number with paper documentation and villa was three doors down Tired and stressed we walked into the most beautiful oasis and all stress melted away Beautiful home in all areas and pool and open area... Magnificient Gave money for five days breakfast but after first night quickly realised large fridge facilities was sitting on 30 degrees Unable to use fridge for four days of our five day stay as it got fixed on second last day Defeated the purpose and experience of staying in the villa as we had to go out and buy every meal and every drink at a higher cost.. This gets expensive with six people as unable to bring any food or drinks back to enjoy in this magnificent villa Yes I would stay again... It is pure luxury and beautiful However make sure you have a working fridge otherwise you are unable to take advantage of this oasis and you will be out of pocket as food and drink prices in all types of eating and drinking places in seminyak has risen quite dramatically with all the extra taxes added on at the end of your bill Unable to utilise this amazing place to its full potential due to the most basic commodity very much needed in bali Villa itself outstandin
Great staff
Great staff, great knowledge, good value for money. Will use them again.
No support and no responsiveness. Very poor!
We arrived at Bali on Aug 4th, 2018 had a transfer to our villa (Villa Aum) which we had booked for the second time (first time was in July 2017) for USD 900 a day via villa-bali.com. In the morning of Aug. 5th we got up by construction noise coming from the neighboring villa. During the day chilling in the garden was not possible. The house manager told us, that construction work had started some days ago and agreed that it is not acceptable (the work went on during our holiday week, sometimes they stopped the loud work while we were in the villa, sometimes it went on). Immediately I contacted villa-ball.com (Franziska), send them photos of the construction dust and recordings from the noise. Their answer: They offered us a massage for everyone in the family (together USD 70!) and want to take over our planned day trip to Ubud (USD 50!). I told them that it is not exceptable not to be informed about the noise of the construction work and that I expect a compensation of 1/3rd of the rental price or a another villa. They answered that they will talk to the management and owner of the villa and that they need time. I should describe what kind of villa I would like to have instead. I told them that we would like to have a comparable house to villa Aum of course. But they did not move a centimeter. Neither they made a proposal for another Villa nor they made a proposal for an acceptable compensation. They always say that the owner is not reachable and so on. They did not understand that they are my business partner, they issued the voucher, they were paid upfront. Finally, after telling them to publish my experience with villa-bali.com on tripadvisor.com, google.com, and announced further legal steps, they agreed to pay me USD 1000. I gave them my banking contact and I still wait for the USD 1000 compensation, which were offered by them finally. But today I do not believe to receive the money at the end. Therefore I warn everybody to book with this agency. They do not take over any reponsibility, try to blame others for their incompetence. There are a lot other good brokers, which probably show more responsiveness. Very kind regards Tim
Their villas always deliver a great…
Their villas always deliver a great value holiday. Staff are excellent and I recommend taking advantage of the "shopping then cook for you" arrangement for a few meals in - great value and delicious. I've knocked a star off as sometimes the villas lack the final touch, like a microwave or the driver didn't meet us at the airport. Not a big deal, I know and it didn't really affect our time in Bali.
nightmare experience - with blackmail ending
We had a nightmare experience: - the villa we booked through villa-bali.com was infested with ticks, we realized this unfortunately only after having spent a couple of nights in the villa. We were traveling with a one year old and this was a health threat we were not prepared to face any longer. So, as soon as we noticed, we documented the infestation and we reported it to the agency saying that we could not stay st the villa anymore due to the infestation and we would have like assistance in moving to a new place and to be reimbursed for the nights at the villa we had already paid for in advance but that we could not spend at the villa. This was June 8th, it is now June 22th and we still have not been assisted with this issue. All we have is a ruined holiday, an extra expense for the nights we had to move to another accommodation and a lot of time wasted chasing villa-bali.com who is not responding to us. We have asked to be reimbursed and compensated, but apparently no one cares. If, on top of this, you add that: - before leaving for the trips we booked, through villa-bali.com, a driver to pick us up at the airport and we specifically requested that the driver bring a baby car seat. The driver arrived to pick us up with no baby seat. We reported this to villa-Bali.com and the answer was: "he forgot”. The baby car seat was requested for safety reasons, forgetting it is not acceptable. Also, we paid extra so that we could keep our one year old safe in the car, can we be reimbursed for the driver’s forgetfulness? Apparently no one cares about this either - additionally, we had only requested a driver to pick us up at the airport but, for some reason, villa-Bali.com also autonomously booked us a driver for the next day. Luckily we checked our emails and realized we were going to be charged for something we never requested. We had to spend a prolonged period of time trying to contact the agency to cancel the non-wanted-service, because it was impossible to connect with them. - lastly, we emailed the agency on the night of Monday 4th of June asking if we could book a car for Tuesday 5th of June (i.e. we put the request in more than 12 hours in advance). No answer. The next morning, we called to check whether the car could come pick us up and the answer was: "you need to give us at least 4 hours notice so we have not booked your car". Not sure how 12 hours are less than 4 hours and how this was our fault but that’s the answer we were given. Once again we could not get the service we needed. I am NEVER using this agency again and would not recommend it to anyone. UPDATE 5/7: after many emails and phone calls, Villa Bali offered to compensate us (by refunding us 100% of the cost) provided that we sign a non-disclosure settlement agreement from their lawyer. This is unheard of and non-standard business practice and we will not be signing this document to be compensated for Villa Bali’s malpractice. Villa Bali decied to only reimburse us for the pre-paid nights we were not able to spend at the villa but no compensation for ruining our holiday and putting our health in danger was provided. So on top of everything else we have now also been blackmailed in orderd to get compensated. UPDATE 6/7: UPDATE 6/7: after my review was posted, Villa Bali reimbursed us in full and compensated us without the document having to be signed. Thank you.
Villa Finder 回复2018-07-25
Dear Emanuela, Thank you again for your feedback. On behalf of the whole team, I would like to apologize again for the experience you had during your stay at Villa Terang Bulan in Bali. We have taken 4 actions in order to prevent this situation from ever happening again: - First, we have removed Villa Terang Bulan from our villa portfolio. The reluctance of the villa owner to admit the issue is what slowed down our discussions, and created a major frustration. - Bali is a tropical island and most villas are located in the middle of nature so it is not easy to prevent insects from entering villas. Please note we have now set-up a process to check that not only every villa is fogged regularly to kill mosquitoes, but that a professional pest control is performed frequently - The safety of our clients is our utmost priority. Please note we have reminded our transportation companies to setup baby car seats when needed. - I regret that we were not able to accommodate your request for the car and driver as it came late and our transportation partners had already stopped operation for the day. We are improving our process with our transportation partners to accommodate last minute requests in a better manner. Best regards - Maria, Head of Operations
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