Viome

Hi Connie! We are absolutely thrilled about your incredible progress and that our personalized recommendations have brought such a life-changing transformation to your energy and routine! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

What an amazing story, Susan. Thank you for taking the time to share it! We especially loved hearing how Viome AI adapted to your questions and helped you create a plan that truly fit your life, not just your results. Knowing that you're feeling better, gaining confidence, and finally finding relief after years of gut challenges is the greatest compliment we could receive. Thank you for letting us be part of your journey!

Hi Hala, we understand that navigating personalized health results can sometimes feel overwhelming, and we’d like to clarify the role dietary supplements play in our program. Unlike prescription medications and medical devices, which the FDA reviews for safety and effectiveness before they can be marketed, dietary supplements—including those from Viome and other brands—are not subject to pre-market FDA approval under federal law. Instead, they are regulated as a category of food and must follow applicable manufacturing, safety, and labeling requirements. Our personalized supplements are entirely optional. That’s why every Viome test also includes detailed, personalized food recommendations, giving you the option to support your health through nutrition without purchasing supplements. We want to make sure you feel fully supported and confident in understanding your results. Please feel free to contact us directly at 1-855-958-4663 or [email protected], and a member of our team will be able to walk through your report with you.

Hi John! Thank you for sharing your feedback. We understand that having the option to place an order by phone can be more convenient, and we appreciate you taking the time to let us know. We’ll be sure to share this feedback with our team as we continue looking for ways to improve the customer experience. We’ve also sent you an email regarding your concern. Please feel free to reply directly there, and our team will be happy to assist you further.

Hi Ann, thank you for sharing your experience! We're so glad to hear that Dr. AI was able to answer your questions promptly and provide the information you needed. Making it easy to get helpful, reliable guidance is exactly what we aim for, and it's wonderful to know it made a positive difference. We truly appreciate your feedback and thank you for being part of the Viome community!

Hi Robyn. We're so glad to hear that our support has been helpful on your journey. It's great to know that having your questions answered has made it easier to adjust to your new routine and has helped you see positive results. Thank you so much for sharing your experience with us!

Hi Lynne, we completely understand how frustrating it can be to receive an incomplete kit when you are ready to begin your testing process. Our records show that one of our representatives has recently assisted you with resolving this issue to get a proper replacement sorted out. If any other questions come up or if you need additional assistance along the way, please do not hesitate to contact us by phone at 1-855-958-4663 or by email at [email protected].

We are absolutely thrilled that you had such a wonderful experience with our quick, detailed responses and found our information to be such a valuable resource! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Hi Ximeni. Thank you for sharing your feedback, and we're sorry to hear you didn't receive the 15% discount coupon as expected. We understand how frustrating that must have been, especially since you needed to move forward with your purchase. We've shared your concern with our team, and someone will be reaching out to you within 24 hours to review your order and see how we can help. We appreciate your patience and look forward to assisting you.

Hi Karen! Thank you so much for your kind words. It means a lot to know you felt heard and supported. We know every wellness journey is unique, and we're always here to make sure you have the guidance you need every step of the way. Thanks for being part of the Viome community!

Thanks for sharing your experience, Matthew. We're sorry for the confusion. If your order went through successfully, those cart reminder emails were most likely sent before our system had a chance to update your cart status. You can safely disregard them. We appreciate you taking the time to let us know, and we'll be sure to share your feedback with the team so we can continue improving the experience.

Thank you so much for your wonderful review! We're so glad you found Dr. AI's insights helpful. We hope the recommendations fit seamlessly into your routine, and we're excited to be part of your wellness journey. Wishing you all the best, and we're always here if you need us!

Hi Carmine! We are absolutely thrilled that you are loving the personalized feedback and daily meal planning adjustments for your wellness journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Hi T! We love hearing this. Personalized nutrition can definitely come with a few surprises, especially when foods that are generally considered "healthy" end up on your Avoid list. That's one of the things that makes your recommendations uniquely yours. We hope your personalized recommendations help support your rosacea journey, and we're excited to hear how things progress over the coming months. Thanks for trusting us to be part of your wellness journey!

Hi Chris! We are so excited to welcome you to Viome and love hearing that you enjoyed the neat packaging and clear explanations as you begin this awesome new path! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Hi Kathy! Thank you so much for sharing this! We're really glad to hear you're finding Viome AI helpful. We designed it to make it easier to revisit conversations, absorb the information at your own pace, and get the most out of your results. Thanks for letting us be part of your health journey, and we look forward to continuing to support you!

Hi Hayden, Thank you for taking the time to share such a thoughtful and detailed review. It's clear you've spent a lot of time digging into your results, and we truly appreciate the level of thought you've put into your feedback. We hear your concerns, and we'd really like the opportunity to review your concerns in more detail. We see that you already have an active conversation with one of our Specialists, so please continue the discussion by replying to that email. We'll make sure your questions and feedback are shared with the appropriate team for further review.

Hi there! We are absolutely thrilled by how much our AI is transforming your daily routine and saving you precious time while optimizing your meals! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

We're so glad to hear that our clear instructions made your experience user-friendly, Janet! Thank you for your review.

Thank you so much for sharing this, Stephanie! We’re glad to hear that you’ve had a positive experience with our support team. You’re right, our team is always here when you need help, and we truly appreciate you knowing that support is available whenever questions come up.