We completely understand how frustrating and difficult it is to wait a full month for your results without any updates, Karen. We hear your concerns clearly, and our team will be reaching out to you directly with additional details regarding the status of your samples as quickly as possible. Please know that we are committed to looking into this for you, and you can also reach us at any time by phone at 1-855-958-4663 or by email at [email protected].
Thank you for sharing your feedback, Gemma. We’re sorry to hear your experience didn’t meet your expectations.
Our Gut Intelligence test combines stool sample data with your questionnaire to generate personalized insights. The questionnaire adds important context like diet and symptoms, while the stool sample reflects gut microbiome activity.
We’d really like the chance to review your report and help clarify your results in more detail. Since we don't have your contact information or reference number here, please contact our support team at [email protected] or call 1-855-958-4663 (Mon–Fri, 6 AM–6 PM PST).
We appreciate your feedback and are here to help.
C
Carol Ann · 写过 1 条评价 · 已认证 · 体验于 2026-07-02 ·
★★★★★
非常容易订购
非常容易订购。期待收到我的工具包,已经痛苦了很长时间了,谢谢。
Viome 回复2026-07-02
We are so happy that ordering was incredibly easy for you, Carol, and we are truly excited to get your kit delivered so you can take this meaningful next step! We know how long you have been waiting for answers, and we are deeply committed to supporting you on your path to feeling better. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are absolutely thrilled that your purchase went smoothly, and we share your excitement as you look forward to receiving your results, Paul! We are honored to support you on this journey toward better health. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are so happy to hear that you're finding our food lists helpful and that you're experiencing such positive changes by incorporating your Superfoods and avoiding others! It's great that you're feeling better and gaining a deeper understanding of how your body responds to different foods. We're thrilled to be a part of your wellness journey.
Hi Caroline! We're so glad you found the purchase process easy and gained valuable insights from the summit. Thank you for your kind words.
K
Katherine · 写过 2 条评价 · 已认证 · 体验于 2026-06-30 ·
★★★★★
感谢重复的折扣…
感谢重复测试的折扣,但希望价格已在网站上列出。 我必须打电话给 Viome 才能获取该信息。
Viome 回复2026-06-30
We truly appreciate you taking the time to share your feedback about your experience, Katherine, and we understand how much more convenient it would have been if the repeat test pricing had been clearly listed directly on our website. We have shared your valuable input with our team so we can look into making this information more accessible for our returning customers in the future. If you have any further questions or need additional assistance, you can always reach us by phone at 1-855-958-4663 or by email at [email protected].
We understand how frustrating it is to miss out on a better promotion right after ordering, Susan, but our system does not allow discount codes to be stacked or combined. You can reach us by phone at 1-855-958-4663 or by email at [email protected] so we can look into your order and see how we can best support you.
We are absolutely thrilled that you found our website easy to navigate and the information simple to understand, Jacqueline! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
J
J Buck · 写过 4 条评价 · 已认证 · 体验于 2026-06-26 ·
★★★★★
该网站易于浏览并且……
该网站易于浏览,订购套件也很容易。
Viome 回复2026-06-26
We are absolutely thrilled that you found our website so easy to navigate and that ordering your kit was a seamless experience! We are so excited to have you with us on this health journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
R
Raymond · 写过 1 条评价 · 已认证 · 体验于 2026-06-26 ·
★★★★★
我能够完成订单,同时……
我能够在公路旅行时完成订单,这就是该网站的运作效果!
Viome 回复2026-06-26
We are so glad our site worked well for you, even on a road trip, Raymond! Thank you for sharing your positive experience.
We understand your worries regarding the clarity of our testing process, but please note that detailed information about what samples are taken and what we test is present on our website and included within the test kit itself. We want to ensure you have a seamless experience, so if you need any further clarification or help finding these resources, you can reach us by phone at 1-855-958-4663 or by email at [email protected].
O
Oman Ken · 写过 2 条评价 · 已认证 · 体验于 2026-06-24 ·
★★★★★
友善的人可以交谈。
Viome 回复2026-06-24
We're happy to hear that, Oman. We appreciate your kind words and positive feedback.
We are absolutely thrilled and deeply honored by your incredibly kind words, Federico, especially coming from someone who works and travels extensively across the globe! Knowing that you view us as a world-class organization that delivers outstanding, advanced products at the forefront of science and technology is the ultimate motivation for our dedicated team. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
S
Suzanne · 写过 1 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
很容易解释。
Viome 回复2026-06-23
We are absolutely thrilled that you found everything so easily explained, Suzanne! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
D
DonnaEWong · 写过 4 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
专业、友善、高效!
该代表为我处理了几个支持项目 - 订购新测试和订购过去测试的 PDF 文件。 她以专业、友善和高效的方式处理了所有事情。 我的经历很精彩。
Viome 回复2026-06-23
We are incredibly joyful about your stellar experience and love knowing our representative handled all your requests with outstanding professionalism, friendliness, and efficiency, Donna! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are so excited that your experience was quick, fast, and easy, Vickie! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We understand your frustration regarding subscription commitments, Norman, but we want to clarify that there are no undisclosed or hidden fees associated with your purchase, as all product details, including pricing and recurring features, are clearly outlined on the product page before an order can be placed. We hear your concerns regarding your cancellation request, and our team will be reaching out to you directly to assist you with your account and clarify your status. You can also contact us at any time by phone at 1-855-958-4663 or by email at [email protected] so we can address your concerns and help resolve this matter for you.
We completely understand your frustration, Steve, regarding the billing discrepancies you experienced when switching plans and the subsequent cancellation fees charged to your wife's account. It is incredibly stressful to feel that your concerns were ignored and that you are left out of pocket due to these strict account restrictions. We want to investigate the details of both accounts to see how we can help review these charges and find a better path forward. Please reach out to us by phone at 1-855-958-4663 or by email at [email protected], so our team can look into this matter for you directly.
R
Rhonda Greer · 写过 3 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
非常容易导航
Viome 回复2026-06-22
We're glad you found it easy to navigate, Rhonda. Thank you for your positive feedback.