Vivino

Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. I was able to check the tracking and your order estimated delivery time is Tuesday, the 8th. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi Larry, Thank you for your sharing your feedback and please accept our sincere apologies for any inconvenience caused by the cancellation of your order. We completely understand how frustrating it is to look forward to a wine and see the order cancelled. While we make every effort to keep our stock information up-to-date, there are still some rare instances where the product sells out before the system updates. With hundreds of thousands of wines available and hundreds of partners, all trying to provide exciting wines and prices, there is a tiny chance of misalignment in our inventory for a few seconds. Also considering the fragile nature of wine, it's also very possible that some bottles we thought were in stock either broke or were found to be corked and had to be removed from circulation. We are continuously working on improving our inventory management systems to eliminate all possibilities of those situations, but it's a work in progress. If there's anything else we can assist you with, or if you'd like help selecting a similar wine, we'd be happy to help. Kind regards, Vivino | Customer Support

Hi Manish, Thank you for taking the time to share your feedback. We're really sorry to hear that our service didn't meet your expectations this time. Our digital assistant, Vivian, is designed to support you 24/7—handling our most common inquiries and gathering key information before passing your case to a human agent. Our goal is to provide answers without any delays for situations that can be anticipated, like an invoice request or how to change a password, and to gather all the relevant information for a faster resolution in situations where you need to be connected to our Customer Service team. We're constantly working to make it smarter, quicker, and more responsive to your needs, but we understand that there is always room for improvement. We have passed your experience to the team that is continuously working on our chatbot - your feedback will helps us to improve, and we're truly grateful for it. If there's anything else we can assist you with, or if you'd like to share more about your experience, please don't hesitate to reach out. Kind regards, Vivino | Customer Success

Hi, Thank you for taking the time to share your experience. If there is anything we can do to better assist you, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. I was able to see that our merchant partner has confirmed the orders. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi Bob, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time. If you notice that the wine is not in a good condition, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support