Hi Hamond,
Thank you for reaching out to Vivino!
We are truly sorry to hear about your incredibly frustrating experience. It's completely understandable that you feel disappointed and that your time was wasted after spending hours selecting wines only to find them unavailable.
Vivino has a large amount of merchant partners and therefore only them are aware of their availability.
Please let me know if you have further questions, I will be happy to assist you.
Kind regards,
Vivino | Customer Support
Hi Nancy,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
After investigation I can see you are already in contact with one of our team member. Please rest assured we're actively working on your case to provide an effective solution and we will not consider it closed until a solution or correct expectation has been provided to you.
Thank you for your patience, we will keep you updated with any progress.
Kind regards,
Vivino | Customer Support
Hi Keith,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about your experience with recent updates with the app. We aim to deliver a great experience with it, and it’s clear we missed the mark this time.
So we can investigate what happened and find the best solution for you, please contact our Vivino Support team.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
