Hi Howie,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we will reach out to you by email, as soon as possible, so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
Hi RJ,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
Hi Oliver,
We’re very sorry for the inconvenience with your order, and we’re sorry to hear about the extra fees charged by FedEx.
We understand how frustrating this situation may be, and we sincerely apologize for any misunderstanding. Please rest assured that we will be in touch with you by email as soon as possible to work on a resolution.
In the meantime, please do not worry — we will do our best to resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Vivino | Customer Support
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
我的酒到达时很热
Vivino 回复2026-07-31
Hi,
Thank you for taking the time to share your experience.
If you notice that your wine is not in a good condition, please contact our Vivino Support team directly including your order number and a reference to this review.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
M
Michael P · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
我的葡萄酒网站
网站设计得很好。 有一系列很棒的葡萄酒可供选择。 价格优惠。
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
收到错误订单
Vivino 回复2026-07-31
Hi,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
I was able to see that our Customer Support team has an open ticket with you and will follow up via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
