Vivino

Hi Richard, Thank you for your feedback and for taking the time to let us know about this. We’re sorry to hear that the app is showing inaccurate information about a wine. We understand how important it is to have correct wine details, and we appreciate you bringing this to our attention. We strongly encourage you to contact our Support Team whenever you notice inaccurate wine information. We will make sure to forward it to our Product Team so they can evaluate it and correct it if necessary. Thank you again for your contribution and for helping us improve the Vivino experience. Best regards, Vivino | Customer Support

Hi Wolf-Dietrich, Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine. These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help. Our team will reach out to you via email so we can sort this out as swiftly as possible. We’re committed to resolving this, and appreciate your patience while we do. Kind regards, Vivino | Customer Support

Hi, We’re truly sorry to hear about the delay with your wine order and the frustration this has caused. We completely understand how disappointing it is when delivery expectations aren’t met. Due to the current hot weather conditions, we made the decision to temporarily delay the shipment of your wines in order to preserve their quality. High temperatures during transit can negatively affect the wine, and rather than risk delivering a product that doesn’t meet our standards, we chose to wait until conditions are more suitable for safe transportation. We are continuously working to improve our shipping processes while ensuring that every bottle reaches our customers in the best possible condition. Thank you for your patience, understanding, and continued trust. Kind regards, Vivino | Customer Support

Hi Dan, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time. So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected and you didn´t receive your order reported as delivered on 28/7. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time. I can see you are already in contact with our customer support team. Please rest assured we're actively working on your case to provide an effective solution and we will not consider it closed until a solution or correct expectation has been provided to you. Thank you for your patience, we will keep you updated with any progress. Kind regards, Vivino | Customer Support

Hi Brett, We sincerely appreciate you bringing this to our attention. We understand your frustration regarding the bottle year and the shipping delay. We are actively looking into this matter to understand what went wrong and ensure a better experience for you. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi, Thank you for reaching out and for your question regarding Vivino Premium subscription management. As you subscribed through Apple App Store, only Apple is able to manage your subscription. There will be a link to these settings from the Vivino app (Profile -> Premium). From there, you can change your payment method and billing information, and cancel your subscription. From there, you can cancel your subscription, change the payment method and billing information, and see past transactions. Please note that if the cancellation is not done at least two days before the payment renewal date, it will only take effect the following month, and the charge will proceed as scheduled. If you have any other questions, please let us know. Kind regards, Vivino | Customer Support