Vivino

Hi Udo, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there. In the future, the best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi Brian, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support

Hi Tracy, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered today, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support

Hi Walter, Thank you for taking the time to share your experience. We are sorry that the survey generated by Trustpilot was in English. Don´t worry our customer support team is here to assist you in German if you encounter any issue. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support

Hi Nick, We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide. We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions. Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out. Kind regards, Vivino | Customer Support

Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support