Vivino

Hi, Thank you for taking the time to share your experience. We sincerely apologize for the incredibly frustrating experience you've had with your recent orders and our customer support. It's clear that we fell short of your expectations, especially given your long-standing loyalty. We understand your disappointment with the canceled orders, the lack of notification, and the issues you encountered with the discount codes. We are truly sorry for the inconvenience and the time you spent trying to resolve these matters. We appreciate your honest feedback and assure you that we are committed to improving our service. Kind regards, Vivino | Customer Support

Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there. Please also note that orders placed with Decántalo are shipped from Spain , which leads to longer transit times for deliveries in Netherlands In the future, the best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi, Thank you for taking the time to share your experience. Your order is currently on weather hold, which means its shipment has been temporarily delayed due to adverse weather conditions to ensure the safety of transportation. As soon as conditions improve, the carrier will resume transit and your order will continue on its way. We appreciate your patience and apologize for any inconvenience this delay may cause. Kind regards, Vivino | Customer Support

Hi, We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there. Delays can be frustrating, so we will reach out to you by email so we can follow up with more tailored support and help resolve this quickly. Thank you for your patience, we hope your wine reaches you very soon! Kind regards, Vivino | Customer Support

Hi Alberto, Thank you for taking the time to share your experience. We’re truly sorry to hear things didn’t go as expected. I was not able to find any support ticket with our Customer Support team. If you need our assistance, please contact our Vivino Support team directly including your order number and a reference to this review. The best ways to reach us are: - On the Vivino App: Go to your Profile > Settings > Help & Support. - On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed. We look forward to the opportunity to make this right for you! Kind regards, Vivino | Customer Support