We're so glad we could resolve the delivery issue for you! It's wonderful to hear you're pleased with the exceptional quality of our glasses. We appreciate your loyalty and look forward to continuing to serve you!
Thank you very much for your feedback; we will strive to do even better. We are committed to providing our customers with high-quality, correctly specified products at great prices.
We are truly sorry to hear you’ve had such a frustrating experience with our exchange & refund process and slow support responses. It absolutely pains us to know we failed to deliver the smooth service you deserve.
We have already sent you an email to discuss your situation. Could you please check your inbox (including spam/junk folder) and reply to us when you can? As soon as we receive your reply, we will act promptly to resolve your issues.
We hope we get the chance to make this right for you.
Thank you so much for your honest feedback and lovely compliment on the style of our glasses! We’re truly sorry to hear the medium size fits wider and keeps sliding down your nose, which ruins your wearing experience.
We’ve already sent an email with tailored solutions to your registered mailbox. Could you kindly check your inbox (including spam/junk folder) at your earliest convenience? Our support team will sort out a proper resolution for you promptly once you reply to our message.
We apologize for any inconvenience this may have caused. According to our policy, customers can contact us within 30 days of receiving the glasses to handle any after-sales issues. However, your order has been delivered for almost 5 months, and according to our policy, we cannot provide you with further solutions. However, you can reply to our email and inform us of your requests, and we will do our best to seek further solutions for you. Thank you again for your patience and time.
Many thanks for your honest review! We are grateful you decided to give us a try despite your frustrating experience with our AI chat.
It’s wonderful to hear your frames feel solid and the parcel arrived earlier than the tracking indicated. We are taking your feedback on our AI support seriously and making improvements.