Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall product quality, beautiful dial finishing, and remarkably fast delivery times across international orders. People frequently highlight the incredible value offered by these well crafted timepieces. Many consumers also note that customer support is very responsive, polite, and consistently helpful when resolving any product issues.
Some reviewers were not happy with occasional communication delays, tracking bottlenecks, and slow shipping times during exceptionally busy periods. A few people also mentioned experiencing difficulties when trying to navigate automated customer service responses or manage complex return processes.
So happy with my watch, not to mention since purchasing the Octopus 007 Edition NTTD PT5000 in September 2022 I've purchased additional bands to compliment the face. So great to see how responsive their team was in supporting this journey
Of the three watches I sent in for repair, only 1 was fixed. The warranty and service sucks. I will not buy from them again.
watchdives.com 回复2024-07-11
Hi,
We’re very sorry to hear that only one of the three watches you sent for repair was successfully resolved. We understand how disappointing and frustrating this must have been, especially when you expected all three watches to be properly serviced.
This is certainly not the level of after-sales service we want to provide. We would appreciate the opportunity to review the repair records for all three watches and understand why the other two were not resolved.
If you could contact our customer service team with your order or repair details, we will be happy to look into the case again and see what we can do to address the outstanding issues.
We sincerely apologize for your experience and understand your disappointment. Thank you for bringing this to our attention.
Best regards,
Watchdives Customer Service
Watchdives NH35 automatic snowflake dive watch. Paid 89 US dollars plus $20 in shipping. Shipped from China to South Korea. Arrived in less than 4 days from time of order. I don't think you're going to find a better watch for the money. Quality wise I'd say it is equal to an Orient at half the price. And it's not much worse than a Seiko Samurai (I'd say the finishing level is maybe 10% or 15% better on the Seiko) at less than a quarter of the price. Came in a nice box, wrapped extremely well so there was not a single scratch on it. The bezel rotates beautifully. It's got a great weight, and looks sharp. Is it as good as $1,000 watch? Of course not. But as I said before unbelievable value for money. Highly recommend.
I love Watchdives! I’ve bought several watches from you guys and am never disappointed. Would highly recommend to anyone interested in affordable timepieces with great service.
You sent the wrong Watch!!!!!
It took a lot of emails to sort it .....I had to send the wrong Watch to someone else before you sent me the Watch I ordered.. it cost me almost 10 euro for save delivery you made it up with a 50 cent free nato strap in a color I hate...
The good thing is you did reimburse the import duty but it was two euro short.
It is a really nice Watch tho was it worth the headache....I don't know 🤔
Is it really to difficult to send what people order??
With import duty and high prices to send the wrong order back it becomes a big gamble to order from the other side of the world.
watchdives.com 回复2024-07-11
Hi Petrus,
We’re very sorry for the trouble caused by sending you the wrong watch and for the amount of time and effort you had to spend getting the order corrected.
You should receive the watch you ordered without having to deal with multiple emails, additional shipping costs, or the inconvenience of forwarding the incorrect item. We understand your frustration, especially when international returns and import duties can make mistakes much more complicated and expensive.
We also apologize that the replacement compensation did not fully cover the additional shipping and import-duty difference. We appreciate you pointing this out and will review the details of your order.
We’re glad to hear that you like the watch itself, but we understand that the quality of the product does not erase the hassle you experienced. We will take your feedback seriously and work on improving our order-checking and after-sales process.
Thank you for your patience, Petrus, and we sincerely apologize for the headache.
Best regards,
Watchdives Customer Service
Shipping back for defective merchandise is costly, and company needs better quality control.
watchdives.com 回复2026-08-27
Hi,
We’re sorry to hear that you received a defective item and that the return process was costly and inconvenient.
We understand your concern about international return shipping, especially when the issue involves a product defect. We also agree that strong quality control is essential, and we are continually working to improve our inspection process before orders are shipped.
We appreciate you bringing both the product quality and return-shipping concerns to our attention. If you contact our customer service team with your order details, we would be happy to review your case and see what assistance may be available.
We apologize for the inconvenience and appreciate your feedback.
Best regards,
Watchdives Customer Service
Hello
I bought 3 dive watches. Watch dives. Overall experience was good but one watch with black dial and black bezel was hard to screw out and screw in the crown. Quality issue.
The black silicone Seiko dive band I purchased. Wasn't a Seiko and and it was dyed black, not solid black.
watchdives.com 回复2023-03-17
Hi,
We’re sorry to hear that the black silicone dive band you received did not meet your expectations.
We take product descriptions and material information seriously, and we would like to clarify what was listed for the specific item you purchased. If the product did not match its description, we certainly want to investigate and address the issue appropriately.
Please contact our customer service team with your order number and, if possible, photos of the band. We’ll review the product details and your order and do our best to provide a suitable solution.
We apologize for the disappointment and appreciate you bringing this to our attention.
Best regards,
Watchdives Customer Service
Good watch bought two - only issue was the watch bands are a little cheap and there are no options, I had to replace one. Otherwise a good price and a great watch.