Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall product quality, beautiful dial finishing, and remarkably fast delivery times across international orders. People frequently highlight the incredible value offered by these well crafted timepieces. Many consumers also note that customer support is very responsive, polite, and consistently helpful when resolving any product issues.
Some reviewers were not happy with occasional communication delays, tracking bottlenecks, and slow shipping times during exceptionally busy periods. A few people also mentioned experiencing difficulties when trying to navigate automated customer service responses or manage complex return processes.
Their warranty is merely for show. In actuality they will do their best to squirm out of having to uphold it. Overall a negative experience. Wouldn't recommend.
watchdives.com 回复2023-02-06
Hi Erik,
We’re sorry to hear that your experience with our warranty service left you with this impression.
Our warranty is genuine, and we do take warranty claims seriously. However, we understand that the way a particular case is handled can sometimes leave a customer feeling frustrated or dissatisfied, and we regret that this was your experience.
We would appreciate the opportunity to review your case and understand what went wrong. If you could provide us with your order number or contact our customer service team, we will be happy to look into the details and see what we can do to address your concerns.
Thank you for your feedback. We take it seriously and will continue working to improve our after-sales service.
Best regards,
Watchdives Customer Service
I received a defective San Martin watch. I also bought some plastic straps that literally disentegrated in a couple of days. Not a pleasant experience having to return the items then wait for a refund that took more than a month.
watchdives.com 回复2022-12-15
Hi,
We’re sorry to hear that your experience with both the San Martin watch and the straps was disappointing.
Receiving a defective watch is frustrating enough, and we understand how disappointing it must have been for the straps to deteriorate after only a few days. We also apologize for the inconvenience caused by having to return the items and wait such a long time for your refund.
A refund taking more than a month is certainly not the experience we want our customers to have. We take your comments regarding product quality and refund processing seriously and will use this feedback to improve both areas.
If you would like us to review the details of your order and refund, please contact our customer service team with your order information.
We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience.
Best regards,
Watchdives Customer Service
The band was very light - lighter than the San Martin I did not get - the watch is nice but felt less expensive or cheap compared to the San martin
watchdives.com 回复2023-02-06
Hi,
Thank you for sharing your feedback. We’re glad to hear that you like the watch, although we’re sorry that the bracelet felt lighter and less substantial than you expected.
We understand that bracelet weight and overall feel can have a significant impact on the impression of a watch, and we appreciate your comparison with San Martin. Different models can use different bracelet constructions and materials, which can result in noticeable differences in weight and wrist feel.
We also noticed your comment about the San Martin watch you did not receive. If that order is still unresolved, please contact our customer service team with your order details so we can check the situation for you.
Thank you again for your honest feedback. We’ll take your comments about bracelet weight and perceived quality into consideration when improving our products.
Best regards,
Watchdives Customer Service
The watch I bought was not working at all,stem was detached and movement was just loose in the case. I had to submit video confirmation of this before they would send address of where to return the watch. The watch return started on July 22nd and it took 60+ days to get a partial refund.
I bought a watch from watchdives before with no issues. 60 days is just too long to ever buy from them again.
watchdives.com 回复2022-12-15
Hi,
We’re very sorry for the condition in which you received the watch and for the long wait you experienced for your refund.
We understand how frustrating it must have been to receive a watch with a detached stem and a loose movement, then have to provide video evidence before being given the return information. Most importantly, waiting more than 60 days for a partial refund is far longer than anyone should reasonably expect.
We sincerely apologize for the inconvenience and frustration caused by this process. We’re also sorry that this experience has affected your confidence in purchasing from us again, especially since you had previously had a positive experience with Watchdives.
Your feedback regarding the return and refund process is important to us. We will review what caused the delay and continue working to make warranty returns and refunds faster and more straightforward.
Thank you for sharing your experience, and we’re glad that your previous order was a positive one. We hope we can improve our service and earn back your trust in the future.
Best regards,
Watchdives Customer Service
Hi,
We’re sorry to hear about your experience. We understand how frustrating it can be when an item becomes unavailable and you are expecting a refund.
We take this concern seriously and would like to review what happened with your order, including the refund request and the stock situation at the time.
Please contact our customer service team with your order number so we can check the details and work toward a proper resolution.
We apologize for the inconvenience and appreciate your feedback. We will use it to improve our service and order-handling process.
Best regards,
Watchdives Customer Service
On June 10th I purchased a Cronos gmt pepsi & was satisfied with watch.
07/10/21- Purchased a Cronos Turtle bronze and upon receiving it I immediately noticed that crown movement and screw in was defective. I decided to live with it.
08/01/21- on about this date WATCHDIVES was informed that the bronze watch would no longer wind with the crown & I wanted a replacement or repair. I was told to make a video showing the problem which I did so.
08/06/21- I contacted seller & asked if they has received the video they requested.
08/06/21- Watchdives informed me that they were on a annual holiday & would get back to me asap.
08/16/21- WATCHDIVES finally responded & instructed me to ship watch back to China at my cost for repairs.
I responded to Watchdives and told them that the watch was defective from the beginning so I would not agree to pay shipping to China.
08/19/21- WATCHDIVES agreed to send me a shipping label.
08/28/21- Still no shipping label so I contacted Watchdives. They informed me that shipping label was sent & to check in my spam box. NO LABEL....They said they would send a second label but not done.
Basically if you purchase a watch from WATCHDIVES you will get a good price but you will be rolling the dice because if the watch is defective you will be in for some grief. I have a fairly large collection of watches but NEVER HAD THIS PROBLEM BEFORE WITH ANY OTHER SELLER. I even received a Seagull 1963 from AliExpress and they took care of the issue immediately. If you buy from Watchdives beware. When all said & done I have a Cronos bronze that will only run a few minutes and can't be wound.
08/06/21-
watchdives.com 回复2022-02-22
Hi,
Thank you for taking the time to provide such a detailed account of your experience. We are truly sorry for the frustration and inconvenience you experienced with your Cronos Bronze Turtle.
We understand that receiving a watch with a crown/winding issue and then having to wait for a response and shipping arrangements is extremely disappointing. We also acknowledge that the communication regarding the return label was not handled as smoothly or as quickly as it should have been.
We certainly do not want our customers to feel that purchasing from Watchdives means taking a risk with after-sales service. Whether a watch requires repair or replacement, our responsibility is to provide a reasonable and efficient solution.
Although this case dates back some time, we would still be happy to review the original order and correspondence if you contact us with your order details. We will do our best to understand what happened and see whether there is anything we can do to address your concerns.
We sincerely apologize for the poor experience and appreciate your feedback. It has highlighted areas where we needed to improve our after-sales communication and warranty process.
Best regards,
Watchdives Customer Service
Militadowatch
Steeldive Watch 
Addiesdivewatches
San Martin Watch Store
Aoocci
Watchwithsun
SAGUARO
Pagani Design