Thank you!
One advantage of the combo 15mm needles/Yummy Yarn is you can see progress in no time. Rows are knit very quickly! (Especially satisfying for beginners)
The main technique of our Simone Cardigan is "stockinette" stitch so the right side of your work should looks like "Vs"
Regarding your stitches doubt, feel free to send pictures of your actual work to our Customer Service team by email [email protected] , we are here to help you until your project is finished.
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Gail Neduzak · 写过 3 条评价 · 体验于 2026-03-15 ·
★★★★★
及时回答..并给了我一个选择
We Are Knitters 回复2026-03-17
Great, thank you!
L
Lauren Kondrat · 写过 1 条评价 · 体验于 2026-03-08 ·
★★★★★
超越 - 客户服务支持
在有一段时间没有购买套件后，我订购了两个项目和一个项目包。我有使用 WAK 的经验，所以我知道纱线质量很好，但我以前从未从他们那里订购过包，而且我喜欢推出的简单的新 WIP 包。确实，这是我最兴奋的事情。
好吧，它来了，它是优质材料，看起来就像商店里的图片一样。 不幸的是，我包上的口袋有缺陷，底部的缝线也没有加强。在我意识到这一点之前，我丢失了一些自己放在口袋里的物品（小针织剪刀、电缆针、松线标记）。客服帮我免费更换了包。当我告诉他们我很沮丧，因为我丢失了口袋里的物品，而且这很沮丧，因为手工剪刀并不便宜，而且我已经很难跟踪我的电缆针了。他们的回应是主动提出给我寄一袋配件来替换我丢失的东西。尽管他们无法完美地替换这些物品，因为它们不是来自“We are Knitters”，但该公司仍然找到了一种方法来弥补我丢失的物品。 我真的很感谢他们不遗余力地让我拿回这些东西。编织者知道准备一把好剪刀和针迹标记是多么重要。我肯定会再次从这家公司购买。
We Are Knitters 回复2026-03-16
Thank you for review and again, our most sincere apologies for the defective bag.
J
Jo Yang · 写过 1 条评价 · 体验于 2026-03-11 ·
★★★★★
我找不到我的首选纱线。
We Are Knitters 回复2026-03-13
We are sorry to ready the yarn you're looking for is out of stock.
Do not hesitate to contact our Customer Service team, they will be able to give you more visibility on restock ETA or discontinued yarn/colors:
We are sorry about this unusual delay due to a bug from our bot.
We made sure to raise your comment to our CS team.
Please also remember we answered you within 15 hours when you first contacted us about the discount code you forgot to apply for that very same order !
This is also reprensative of our Customer Service;-)
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Florence Bell · 写过 2 条评价 · 体验于 2026-03-02 ·
★★★★★
这么棒的公司
这么棒的公司！非常高效。
We Are Knitters 回复2026-03-03
Thank you!
A
Alison Welburn · 写过 4 条评价 · 体验于 2026-02-26 ·
★★★★★
交货速度非常快。
We Are Knitters 回复2026-03-02
Thank you!
J
Jennifer · 写过 2 条评价 · 体验于 2026-02-25 ·
★★★★★
耐心和友善的客户服务
这次，该套件配有针和纱线。都很可爱，他们也非常耐心，对我关于图案的用户错误提供了帮助！ 谢谢你。
We Are Knitters 回复2026-03-02
[EDIT] You're welcome!
Hi Jennifer, thank you so much for taking the time to share your feedback with us, I've asked our customer service to reach out to you and help you find the instructions for the neck of your sweater in the pattern so you can complete your project, we are sure it will be lovely!
We are sincerely sorry about this situation, but our Customer Service team is based in Europe and could not attend your request until 11AM (Madrid time) this morning.
Our Customer Service is opened from Monday to Friday 8AM to 5PM (European time GMT+1).
When your ticket has been handled by our Customer Service team, your order was already prepared by our US warehouse staff and could not be stopped.
Please answer your ticket with the correct shipping address that we still have not received.
Do not worry, our Customer Service will fix this for you!
We are doing our best to restock as soon as possible but we also depend on our suppliers, transport and customs.
Regarding the patterns part of kit being sold separately, we do offer this opportunity during specific promotions.
Thank you for your comment.
We are sorry if your experience has not been the one you expected.
As we specified in your first review, you contacted us using a different/wrong email address. Therefore, the prepaid label that was created within 48 business hours could not be delivered.
Once we have been informed of the situation (through your TrustPilot comment), the label has been resent to the email address linked to your order confirmation email.
Our return instructions also clearly detail the timeline for your refund to be issued within 7-14 business days after reception of your parcel, as the returned items need to be inspected before being refunded.
Your refund has been issued 4 business days after reception of the parcel.
We are sorry to read the items you received did not gave you full satisfaction.
Feel free to ask our Customer Service for a prepaid return label, we will refund your order 100%.
Your satisfaction is our #1 priority.
