Wellhub

Hi There, Thank you for sharing your experience. We love hearing that our team was able to help you out quickly. You can always count on us! Enjoy your next workout! 🏋️‍♂️

Hi Jon, thanks for bringing this to our attention, and we sincerely apologize for the frustration and delay you’ve experienced regarding your payments. We deeply value our gym partners, and we know how critical timely payouts and clear communication are to running your business. Our team is currently working on your request and will find the best solution for you. Please don’t hesitate to contact them via email if you have any additional questions.

Hello Paul, Thank you for sharing your feedback with us. We want to send you our very best wishes as you recover and hope everything goes smoothly for you. We completely understand your frustration regarding your recent billing. Our teams thoroughly investigated the timeline on our end; however, because the system showed the plan remained active during that time, we are unable to adjust or reverse the charges. We truly want to ensure your experience is as seamless as possible moving forward. If you'd like, we can walk you through the step-by-step process on how to easily pause your plan for any future needs. Please keep in mind that pauses can be requested once every 6 months, and our system always sends out a confirmation email the moment a pause is successfully processed. We've sent an email to your inbox so we can look into this directly for you. Please feel free to reply back to that message at your earliest convenience!

Hi Julie, Thank you for sharing your experience! 🙌 We are thrilled to hear that Sue was great and helpful with your request, we’ll be sure to pass your kind words along to her. Have a great day!

Hi there! Thank you so much for sharing your experience. We are thrilled to hear that Sue was able to assist you quickly and resolve your request. We will make sure to pass along your kind words to her! ❤️ If you ever need anything else in the future, please don't hesitate to reach out.

Hi Lucy, Thank you so much for taking the time to share your detailed feedback with us. We truly understand your perspective regarding financial independence for adult family members, and we will certainly pass your comments along to our product and policy teams. Regarding your concern about notifications, we would like to clarify that this unified billing change is communicated directly within the app at key moments, specifically when adding a new family member or when a plan modification is made. Before finalizing any purchase, the system indicates that all family member subscriptions will be grouped under the primary account holder's billing and that only a single payment method can be used for the entire account. We have a detailed article in our Help Center that explains this process further: How to manage payments for family members. Should you have any additional questions or need further assistance, please feel free to reach out to us through our Help Center or via our official social media channels on Instagram @wellhub or X @wellhubhelp. We are always here to help :)

Thanks for sharing your feedback about Sue, Tina! We're happy she was able to help you so well, and we'll be sure to let her know your kind words. Count on us if you need any assistance! 🧗‍♀️

We're glad to hear Sue was so helpful, Nguyen! We'll be sure to share your kind words with her. Please reach out anytime you need support. 🤸

Hi Mariah, We’re truly sorry to hear that your experience didn’t hit the mark. We want to make this right, so we’ve just sent a direct email to your inbox to gather a few more details and get this sorted out. Please take a look (and check your spam folder). We’re standing by and ready to help as soon as you reply.

Thank you so much for taking the time to share this, Ping! We are absolutely thrilled to hear that Sue has made such a positive impact on your experience. Your feedback helps us improve. If you ever need anything else, you know we've got your back! ❤️

We're glad Lorenzo could help you! Please feel free to reach out anytime you need assistance—we're happy to support you again. 🤸

It's wonderful to hear that Jose provided you with excellent support, Gretta. If you ever need assistance again, please don’t hesitate to reach out. We're here to help! 🤸💖

Hi there! Thank you for taking the time to leave such a kind review. Providing fast, friendly support is exactly what we aim for, and we're so happy Lorenzo delivered just that. Let us know if you ever need anything else! ✨

Hi there, Jonathan! Thank you for sharing this with us, and we are sorry to hear about the frustration this situation has caused! Please know that we’ve listened to your concerns and have analyzed your case very closely. To make sure everything is taken care of properly, we are reaching out to you directly via email right now with a full resolution. We want to make sure your app works seamlessly moving forward. If you ever encounter a check-in error on your screen again, please take a quick screenshot and send it over to us so we can investigate the glitch immediately. Please keep an eye on your inbox—our team is fully committed to making this right for you!

Hi Abby, Thank you for taking the time to share such detailed and constructive feedback. We'd like to clarify that gym categorizations and plan prices are occasionally adjusted to maintain our extensive partner network. The main difference with Wellhub is that you aren't just paying for access to a single gym. Instead, you get the freedom to train at any of the fitness centers included in your plan, along with free access to all of our premium partner apps for workouts and well-being. We take your comments about the pricing structure and facility access very seriously. Your feedback has been shared directly with our internal teams as they continuously review our plans and partner relationships to find the right balance of flexibility and value. We'd love the opportunity to show you all the possibilities available on your tier, including the gyms and apps covered by your plan. Please feel free to contact us via our Help Center at https://helpcenter.gympass.com/en-gb/contact or through our social media channels: Instagram @wellhub and X @wellhubhelp.

Ficamos felizes em saber que você ficou satisfeito com nosso atendimento, Alex. Conte sempre com nosso time! 🫶

Agradecemos pela avaliação, muito bom saber que sua experiência foi 5 estrelas, Italo. Conte sempre com nosso time! ❤️

Hello Dominic, we’re sorry to hear about your experience! We noticed that you reached out through our Help Centre but didn’t respond to the bot’s message, which is necessary to connect you with one of our agents, as mentioned in the email. We’ve also reviewed your account and can confirm that you are not being charged, as your status changed to Former Employee before the billing date. Because of this, your annual subscription has already been canceled since you no longer have access through the employee who offered it to you. You will soon be able to link your account to your new employer and continue enjoying the best support for your wellbeing! If you need any further assistance, please don’t hesitate to contact us through our Help Centre. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Hi there, Thank you so much for taking the time to share your feedback with us! We are really glad to hear that you find our app convenient and useful, especially for booking. We'd love to clarify how Wellhub works and address your concerns: Wellhub is a corporate benefit, which means the final cost of each plan depends entirely on the specific agreement and subsidy provided by your company. The prices shown on our public website are general examples; once you create an account linked to your company, you will see your actual corporate rates. Depending on your corporate contract, you may also have the option to choose between a monthly flexible plan or a 12-month commitment plan. We understand that checking in on your phone can feel like an extra step, but making a check-in via the Wellhub app is mandatory. It is currently the only way to officially validate your presence and ensure the partner gym gets reimbursed for your visit. Good to know: If a gym forgets or fails to validate your visit on their end by mistake, as long as you successfully checked in on your Wellhub app, your attendance is registered and you will not receive any penalization. It is important to note that Wellhub is not a membership for a single gym, but an invitation to explore a whole wellness network, which includes thousands of partner gyms, premium digital apps, and virtual classes. Because our network is dynamic and flexible, gyms can occasionally change their included plan tiers or participation. This is why we always recommend exploring the network's variety rather than relying on just one specific facility. If you have any further doubts, need help with a missed check-in, or want us to look into your plan's specific pricing, please don't hesitate to reach out to our team directly through our official Help Center or via our social channels: Instagram @wellhub and X @wellhubhelp. We are always happy to help! Wishing you a wonderful day and many great workouts! 👟

Hi there, Veronika! Thank you so much for sharing your feedback with us. We completely understand how transitioning your plan after leaving an employer can be confusing, and we're happy to clear up how it works. While Wellhub is exclusively a corporate benefit, we gladly extend the option for former employees to keep their membership because we know how vital a consistent wellness routine is. When you transition to a former employee account, the subsidies previously covered by your employer no longer apply, which is why a personal payment method is required to cover the standard plan price. Of course, we know this option isn't for everyone, and members are always free to cancel at any time. We completely respect your decision not to continue and have successfully processed the cancellation of your account, so you can rest assured that you will not receive any further charges. Regarding your feedback about our support availability, our team is here to help through our Help Center and social media channels (Instagram: @wellhub or Twitter/X: @wellhubhelp) Monday through Friday, from 9:00 AM to 6:00 PM (excluding bank holidays). We have also reached out to you directly for a few more details so we can look closer at your specific case. We truly appreciate the time you spent with us. If you feel your concerns have been well addressed and resolved today, we would be incredibly grateful if you considered updating your review. Wishing you all the best moving forward!