Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
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Is Wellhub legit?
Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
I originally left a bad review because i had used wellhub for free as part of my company Healthcare. When I left that company I lost my Healthcare. Well hub had charged me twice for membership without notifying me of a continued membership. The morning after my review they refunded my account. So im giving them a better review. I appreciate the refund without having to battle for it - so thank you wellhub!
Reply from Wellhub2026-08-31
Hi Sally,
Thank you so much for taking the time to update your review and share this feedback. We're so glad our team could help you and take care of this for you. We truly appreciate your understanding!
Wishing you all the best! 🩷
Z
Zeynep S · 3 reviews · Experienced 2026-08-07 ·
★★★★★
IF THERE WERE 0 STAR OPTIONS THAT WOULD…
IF THERE WERE 0 STAR OPTIONS THAT WOULD BE THE DESERVED SCORING.
HERE IS THE PROOF FOR LACK OF TRANSPARENCY OVER MEMBERSHIP.
REACH OUT TO ME FOR RELATED SCREENSHOTS.
I HAVE NEVER FACED A COMPANY THIS UNPROFESSIONAL.
CUSTOMER SERVCE - THEY USE AGENTS, BUT I ASSUME SUBCRIBED TO THE CHEAPEST OPTION FOR THEIR AI AGENTS AS THEY ARE 100% USELESS.
NO ONE HAS GOTTEN BACK TO ME FOR REFUND? - THE AI CUSTOMER AGENT SAYS I DID CHECKINS AND CANNOT DO REFUNG ? WHY LIE? I AM NOT USING THE APP!!!!!!
NO ONE IS REPLYING BACK, NO ONE IS REVIEWING THE COMPLAINT FORM (WHICH WAS OF COURSE VERY DIFFICULT TO FIND)
Reply from Wellhub2026-08-07
Hi Zeynep,
We're sorry to hear about your frustrating experience with our customer support and the confusion around your membership refund. We responded to your e-mail earlier this morning, one hour after your request. As our team mentioned in the email, your account cancellation has been completed, and all relevant details about your request were provided in the email. Rest assured, your case was resolved to your satisfaction.
If you have any more questions or need further clarification, please let us know. We’re here to help.
Waste of time and money.
Daily access codes to the gyms do not work anymore.
Used to be one code every 2-3 months which we could use, and there were no issues. We now receive a daily code, which can apparently take up to 20 minutes to activate. Today me and a few others were waiting outisde the gym entrance for our 'codes to activate' - 40 minutes had passed and it did not work.
For me, the codes have not worked in over a week.
Imagine waking up at 5 am, getting to the gym, sitting around for 40 minutes, and then having to drive back home because you cant access the gym? On top of that, I have paid for car parking, even though this is supposed to be free for gym members... if you can get in to authorise your REG that is.
I will be looking to raise a complaint to our scheme lead, as we have over 400 people using this benefit at work.
Chat AI Agent is terrible and waste of time. No phone number to speak to a real human being. Not fir for purpose and causing me severe mental health issues at this point.
Reply from Wellhub2026-08-06
Hey, Nehru! We're sorry that you're facing issues with the access code for The Gym Group. Access codes and PIN entry systems for this venue are operated directly by the partner, meaning Wellhub has no technical control over code activation or delays.
Please direct all PIN access issues to [email protected]. If you need any further assistance, please don’t hesitate to contact us through our Help Center (https://helpcenter.gympass.com/en-gb). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp); type 'human support' whenever you want to talk to our team, and we will be happy to assist you.
K
Kyle Cheung · 1 review · Experienced 2026-07-22 ·
★★★★★
No warning, no grace period, no support.
Gyms can change from basic to the highest tier without warning so as a user, if you plan on using Wellhub's annual price but then your gym changes suddenly. You're out of luck, which feels like it shouldn't be allowed, you should be notified that the gym is changing tiers and you should be given some grace period to change your subscription. I reached out incase they would help but constantly got routed to some AI agent that was extremely unhelpful and unprofessional.
Reply from Wellhub2026-08-06
Hi Kyle. We're sorry for the experience you’ve had—especially with our support channels when trying to get this sorted out.
While our partner gyms can occasionally change tiers or availability based on market conditions, contract updates, or center adjustments, we always aim to keep our users informed so you can manage your plan accordingly. We also appreciate your feedback regarding grace periods and automated responses, as this helps us improve how we handle tier transitions and customer support.
We have sent you an email to collect more information and assist you further. We look forward to your reply so we can continue helping with your request! Count on us!
I can't express how much I am enjoying this app. Thank you for curating such a diverse and exciting range of activities. I have already tried Krav Maga and Yoga, and I am very much looking forward to exploring many more, like pole dancing and badminton.
I do have a suggestion that I hope you will consider: it would mean a great deal to me if the app were to partner with a tennis court. I would recommend Court 16, located in Long Island City (LIC). It would be such an excellent addition to the platform.
Thank you again for building such a wonderful product.
Reply from Wellhub2026-08-03
Hey there, Ana!
Thank you for taking the time to share your positive review and kind words. We are thrilled to hear that you are enjoying the variety of activities on the platform, from Krav Maga to Yoga!
We also appreciate your recommendation for Court 16 in Long Island City. Our team is always looking to expand our network based on member interest, and you can submit a formal request directly through the app by following these steps:
Open the Wellhub app and navigate to your Profile.Select the gear icon to open Account settings.Scroll down to the Support section and select Refer partner.Complete the form and tap Refer partner to submit.
Our team will review the request, and if Court 16 becomes an active partner on our platform, you will receive an email confirmation automatically.
Thank you again for being a valued member of the Wellhub community. We wish you the best as you continue exploring new wellness routines!
K
Kenneth Bellard Jr. · 1 review · Experienced 2026-07-31 ·
★★★★★
the fact its free
the fact its free, and unsolicited, i love this App and program so thank you!!
Reply from Wellhub2026-07-31
Thank you so much for the 5-star review, Kenneth! We're thrilled to hear how much you're enjoying the Wellhub app. We're happy to have you with us! 🤸
D
David McGowan · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Some companies listed on there website…
Some companies listed on there website aren't included as advertised.
Reply from Wellhub2026-07-30
Hi David,
Thanks for reaching out on Trustpilot. We’re truly sorry for the experience you had and appreciate the honest feedback.
We’ve reviewed your account and taken care of your request regarding your canceled plan. Please check your inbox, as we’ve sent you an email with more details regarding your account.
We're always working to expand our network, if you have any additional questions or concerns, please reach out to us directly through our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
Frustrating first experience trying to use this. I bought this specifically to go to lifetime near me. Turns out Wellhub only gives access to the tennis part of lifetime and not the regular gym portion. So then why does Wellhub advertise the tennis location as having a normal gym? They don’t have any equipment … I subscribed and drove all the way over only to be turned away and told I need to subscribe to a higher tier to get access to the regular gym. Waste of money and time and don’t like that they nickel and dime access like this, it’s super frustrating.
At the very least, make the location descriptions accurate so members know what they are paying for!
Reply from Wellhub2026-07-28
Hello, Kelsey. Thank you for bringing this to our attention. We would like to review your account details and assist you directly, but we were unable to locate your account with the information provided here.
Please contact us through our Help Center (https://helpcenter.gympass.com/en-us). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp); you can also type "human" at any time to speak with our team, and we will be happy to assist you with any questions you may have!
Edit: they’ve waived the fee which I’m grateful for - but I really think automatic check-in or automated no show challenging should be a priority roadmap feature
Heavily reconsidering if it’s worth the money- there should be some kind of grace for when you forget to check in. Totally get missed class penalty but this is ridiculous. You have constant access to my location- the app should be able to use that? Had one flustered morning and now I’m out £14 because I want to continue using the gym membership I’m paying through the nose for.
Have pleaded my case to customer care and got a stock AI response. Waited all day for a real response but I want to book my class for tomorrow so I’m going to have to pay…
Reply from Wellhub2026-07-27
Hi Zoe,
Thank you for coming back to update your review! We’re so glad we could resolve that for you and get you back to your routine.
We really appreciate you taking the time to highlight areas where the experience can be improved for future updates!
Thanks again for your honest input and patience. Wishing you great classes ahead!
A
Aamir Raja · 3 reviews · Experienced 2026-07-21 ·
★★★★★
Worst provider ever my husband has…
Worst provider ever my husband has signed up for himself and me when u go and check in the arcade they send me it never works end up not accessing the gym my husband's pin never works we have sent them.so many emails but never resolved once it worked for my husband when he wanted to leave the gym he got locked inside the pin didn't work he was stranded for hours then he called his friend who was member of the actual gymgroup who let him out we have tried to contact them they keep saying complete the induction which we already have and we have signed up for 12 months we asked them to cancel the contract as it never gave us the service but they said no its a contract can someone help what we can do no matter what gym we go to it never works
Reply from Wellhub2026-07-21
Hey there! Thank you for sharing your feedback with us. We truly value having you and your family member as part of the Wellhub community, and we want to ensure you both have a smooth, seamless experience.
We have contacted the primary account holder directly via email with details on the next steps to get this resolved as quickly as possible.
We appreciate your patience, and we're looking forward to getting this sorted for you both!
K
Kevin Nett · 1 review · Experienced 2026-07-16 ·
★★★★★
Sue was a help in cancelling my account…
Sue was a help in cancelling my account and asking for a refund.
Reply from Wellhub2026-07-17
Thank you for the feedback, Kevin!
We're happy to hear that Sue was able to assist you and get everything sorted out. We will pass your kind words along to her, and we wish you all the best! :)
C
Carter Moody · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Awful design and user experience.
Awful design and user experience.
Forced to use app to login. I prefer to use a computer. Not an option.
Forced to use app to check in each time to the gym. This is highly inconvenient.
Forced to create separate accounts for my 1 and 3 year olds that accompany me to the gym. I spend 5 minutes logging out and logging in to each account to manually check them in. I am increasingly frustrated every time I have to use wellhub. I will gladly tell others about my negative experience with them.
Edit following reply:
Updated to be less scathing and more professional. Happy to hear they will share this with their product development team. I do not appreciate being tracked and find it disturbing and unethical you require knowing my 1 and 3 year old's location.
Their original reply: Reply from Wellhub
11 minutes ago
Hi Carter, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, as we want your gym visits to be as smooth as possible.
To ensure security and proper validation at our partner gyms, each registered family member (including children) is required to have their own individual account. Additionally, check-ins are designed to be completed via individual mobile devices to verify the user’s location. We appreciate you taking the time to share this with us, and we are sharing this feedback with our product development team to help improve the family check-in experience.
If you would like us to review your account more closely or if you have any other questions, please don’t hesitate to contact us through our Help. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
Reply from Wellhub2026-07-16
Hi Carter, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, as we want your gym visits to be as smooth as possible.
To ensure security and proper validation at our partner gyms, each registered family member (including children) is required to have their own individual account. Additionally, check-ins are designed to be completed via individual mobile devices to verify the user’s location.
Allowing the app to access your GPS location while checking in helps us make sure we correctly identify the gym you're at, which makes the check-in process smoother and ensures you can access the gym without any issues.
We appreciate you taking the time to share this with us, and we are sharing this feedback with our product development team to help improve the family check-in experience.
If you would like us to review your account more closely or if you have any other questions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
Thank you for taking the time to share your experience, Alvaro.
We’re thrilled to hear we could help you, and we're glad we met your expectations. We appreciate your support!
B
Brian Mora · 1 review · Experienced 2026-07-16 ·
★★★★★
Sue was a tremendous help with my…
Sue was a tremendous help with my situation. Her way of addressing my concerns made this process much easier
Reply from Wellhub2026-07-16
Thank you for sharing your experience! We’re so glad Sue was able to address your concerns and make everything run smoothly for you. We appreciate your feedback and are always here to help whenever you need us. ❤️
S
Stephen Senez · 12 reviews · Experienced 2026-07-14 ·
★★★★★
Lorenzo was very helpful and prompt…
Lorenzo was very helpful and prompt with his support.
Reply from Wellhub2026-07-15
Hi Stephen,
Thanks for sharing your experience! We're so glad Lorenzo could help you. We'll pass your comments along to him!
Have a nice day, and remember you can always count on us! ❤️
N
Nick Monaco · 1 review · Experienced 2026-07-15 ·
★★★★★
SUE IS A LIFE SAVER
SUE IS A LIFE SAVER. Thank god for people like her. My wife has an unfortunate medial issue and Sue made our situation so much better by being so helpful.
Reply from Wellhub2026-07-16
Hi Nick,
We are incredibly glad Sue could be there to support you, we will absolutely pass your kind words along to her.
Thank you for taking the time to share this, and we wish your wife a very smooth and steady recovery! ❤️
N
Nikul Patel · 1 review · Experienced 2026-07-15 ·
★★★★★
Sue was amazing and solved my issue…
Sue was amazing and solved my issue quickly! Appreciate the help.
Reply from Wellhub2026-07-16
We love to hear this, Nikul!
We're thrilled Sue was able to help you out, and we will definitely pass your kind words along to her.
Thank you for sharing your experience, and happy training! 🙌
A
Avery Sun · 1 review · Experienced 2026-07-15 ·
★★★★★
Sue was very helpful
Reply from Wellhub2026-07-16
Thank you so much for the feedback, Avery!
We are so glad to hear that Sue was helpful. We'll be sure to pass your kind words along to her!
Don't hesitate to reach out if you ever need anything else. You can always count on us! ❤️
Sue provided service that was quick, polite, knowledgeable, and professional. She even caught my sense of humor about being at the gym. Her response and direction was timely, and we were quickly able to begin our workout. Thank you for the access to LA Fitness
Reply from Wellhub2026-07-13
Thank you so much for sharing your experience, Marquetta! We are so happy to hear that Sue could help you. Thanks for reaching out to us ❤️
We will be sure to pass your compliments along to her. Enjoy your workouts at LA Fitness, and have an amazing day! 🤸
S
Sheelo · 1 review · Experienced 2026-07-10 ·
★★★★★
Sue was very responsive and…
Sue was very responsive and understanding
Reply from Wellhub2026-07-13
Thank you so much for your feedback, Sheelo!
We are thrilled to hear that Sue was so helpful. We will be sure to share your kind words with her.
Thanks for being part of our community and happy workouts! 🏋️♂️
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