Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Written by the business, not verified by us.Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
Sue was great!!!!! Thank you
Hi Annie, Thanks for your feedback. That's wonderful to hear! We will make sure to pass along your kind words to Sue :) Thank you for taking the time to share your experience, and have a nice day! 🌟
Upgraded to Diamond+, their most expensive membership, specifically to use a certain studio. Unfortunately I've had multiple issues booking, resulting in me not being able to fully take advantage of being on the plan. My experience with the customer service team was that they are always really friendly and helpful, but don't actually solve the problems you face and eventually ghost you. I've been told that one issue I had was 'fixed', but it wasn't - and when I shared proof of that I just got an automated email back. I've spoken to the studio directly and they've also expressed their frustration with WellHub and the problems they face. I appreciate it's a hefty job for the WellHub team managing so many partners and technical integrations, however when you pay £250 / month for their most expensive package, you kinda expect things to ideally a) work, or b) for issues to get resolved promptly when they arise.
Hello Lee. Thanks for sharing your feedback with us, and we are incredibly sorry to hear that your experience with our booking system and support hasn't matched your expectations, especially as a Diamond+ member. We have escalated your case internally for our team to review, and we will get back to you shortly with more information. We appreciate your patience while we get this sorted out!
Blocked my account for no reason and the customer service agents are useless, they send generic responses . The only thing I done was use 2 of my own devices ( my work number and personal, it’s a bloody cooperate account they should understand people may have 2 devices ) which is allowed in their terms and they’ve decided to block my account..and they won’t give clear reasonings - maybe it’s a good thing so they don’t waste my time in the future.
Hi there, Thank you so much for taking the time to update your review! We deeply value your feedback and want to make sure you have the best possible experience with Wellhub. Our team has carefully reviewed your account details and sent a comprehensive update directly to your email inbox. We truly appreciate your patience and cooperation while we worked through this for you. If you have any additional questions or if there is anything else we can do to support your wellness journey, please don't hesitate to reach back out. We're always here to help!
Thank you so much for sharing your experience with us, Monisha! You can always count on us ❤️
Sue was so helpful and amazing to help assist
Thank you so much for the feedback! We are incredibly happy to hear that Sue was so helpful. We'll make sure she gets your message! ❤️
Thank you so much for the 5-star review, Matt! 😍 We are thrilled to hear that Sue could help you. We'll be sure to pass along your kind words to her!
Terrible customer service. I sent in numerous support tickets and received no contact other than the automated responses. I scheduled an appointment with the guy who started me up to fix the issues, and he ghosted me. I can not get paid as I can not log in to my account, and it has been an extreme headache.
Hi Logan, Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience. Looking into your case, we can see you have already initiated contact with our partnerships team. To get connected directly to a live agent who can resolve this for you, please reply directly to the automated email you received. Our system needs your reply to that email to route you straight to our team, which is ready to help! Please note you can also reach us through our social media channels on Instagram @wellhub or Twitter/X @wellhubhelp. Thank you for your patience!
Wellhubs customer service is actually unmatched. I was chatting with one of their agents about a special circumstance I needed help with, and Sue from their online chat, helped me IMMEDIATELY. And was so friendly, courteous and kind! I don’t think I’ve ever experienced customer service like this on an app before. Thank you so much Sue. You made my day and really really helped me out ♥️
Thank you so much for taking the time to share this! We are absolutely thrilled to hear that Sue was able to help you. Your message completely made our day too! 😍 Thanks for being part of the Wellhub community! 🤍
Sue was understanding and willing to help me out
Thanks for sharing this, Alex! We are happy to hear that Sue provided great support and could help you. Count always on us! ❤️
Love wellhub!! Been my latest obsession. Sue was also very helpful when I ran into an issue!!! Highly recommend.
That is awesome to hear! 🤩 We'll be sure to pass along the huge shoutout to Sue. Thanks so much for taking the time to share the love. Happy workouts!
Sue was incredibly helpful and was quick to respond and resolve my concerns and answer my questions.
Thank you so much for the wonderful review! We're so glad Sue could help get everything sorted out for you quickly. ☺️
We recently became a WellHub partner and, unfortunately, our onboarding experience has been far more frustrating than expected. Hoping to get ahead of potential questions from our franchise locations, I reached out through their online chat to request guidance and proactive information that would help us support operators across multiple markets. To my surprise, I was told by their support specialist that this information simply doesn't exist. I was further informed that each franchisee would need to contact the chat individually, as there is no customer support phone number and no email address available to speak with or contact someone directly. For a platform serving businesses—particularly franchise systems—this level of support is disappointing and makes scaling unnecessarily difficult. Perhaps the most concerning aspect is that once you've completed the sales process and WellHub assigns your partnership tier, you are locked into that tier for an entire year. There is no ability to adjust your level based on performance or changing business needs—your only options are to wait until renewal or cancel altogether. Again, they will not even attempt to provide additional contact information beyond the chat assistance (wild!). For franchisors or multi-location operators considering WellHub, I would encourage you to proceed with caution. Ask detailed questions upfront about support, account management, tier flexibility, and how they handle multi-unit organizations. These are important considerations that, in our experience, were not made clear during the sales process and have created unnecessary challenges after becoming a partner.
Hey, Courtney! Thank you for sharing your onboarding journey with us. We deeply value your partnership and sincerely regret that our initial support framework made scaling across your franchise markets feel unnecessarily difficult. We want to be a partner that supports your growth, not one that restricts it. We are taking your feedback seriously. Our Partner team has been notified and is reviewing your case to revisit your tier structure options. We remain fully committed to improving this experience for you and your operators.
Sue was very responsive and knowledgeable and provided me comfort to escalate my issue.
Thank you so much for taking the time to share your feedback, Simone! We are thrilled to hear that Sue could help you :) We will be sure to share your kind words with Sue and the rest of the team. If you ever need any further assistance in the future, please don't hesitate to reach out!
Lorenzo is an awesome customer supporter!! Super prompt response and my problem was resolved instantly! Also messages were very kind.
We're so glad your issue was resolved right away and that you had such a positive experience! Please don't hesitate to reach out if you ever need anything else ☺️
Sue from customer experience was incredibly helpful and super professional. I went into the conversation feeling frustrated but left satisfied.
Thank you so much for your feedback! We are incredibly happy that Sue could help you today and that you had such a great experience. We’ll pass your kind words along to Sue. If you ever need anything else, count on us! ❤️
Hi Casey! Thank you for taking the time to share your experience. We are so glad to hear that Sue took great care of you and provided excellent service. Our team is always here to support you!
Hey, Madeleine! Hearing that Sue made such a positive impact completely brightens our day. Thank you for taking the time to share your gratitude. We've passed your note along to Sue. We are always here for you at our Help Center or on Instagram @wellhub! 🧗♀️
Sue helped me quickly and the AI chat wasn’t bad either
Thank you so much for the review! We are thrilled to hear that Sue was able to help you out so quickly ☺️
sue was great she was able to help me resolve my issue
Hi Emily! Thank you so much for the feedback. We'll be sure to pass your kind words along to Sue, she'll be thrilled to know she could help you out so quickly. You can always count on us! ❤️
Sue and Rodrigo were very helpful and prompt hen assisiting me in my requests
Hi there! Thank you so much for taking the time to share your experience. We are thrilled to hear that Sue and Rodrigo were able to assist you quickly and effectively. We will make sure your kind words are passed along to them! If you ever need anything else, count on us again! 🤸
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