Monique, thank you for the wonderful feedback. We are absolutely thrilled to hear that our service has relieved your stress and helped your business grow! Partnering with you is exactly why we do what we do!
M
Medical Maryland Star Choice · 写过 2 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
始终易于联系和做出更改...
始终易于联系并在需要时进行更改。
WellReceived 回复2026-06-23
Caroline, thank you so much for taking the time to provide this review. Our goal is to make things as easy as possible for our clients!
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customer · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·
★★★★★
五星级服务!
两位代表的非凡经历。非常详细,支持。我相信我与 Well Receive 的合作将会非常精彩。
WellReceived 回复2026-05-18
Thank you for sharing your exceptional experience with us! We highly value feedback, and we look forward to partnering with you for years to come!
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Dr. Stephen Matarazzo · 写过 2 条评价 · 已认证 · 体验于 2026-03-16 ·
Thank you for the kind words! We take pride in being a responsive partner for all your needs, no matter how complex. It’s a pleasure moving forward together, and we look forward to working with you for years to come!
Thank you for the amazing feedback, Stephen! We’re so glad to hear about your great experience working with Brooke. She truly cares about making sure everything is set up exactly right, and we’ll be sure to share your kind words with her!
Thank you for the great feedback! Prompt follow-up and making sure important calls are handled the right way are simply how we do things. We’re so glad your experience reflected that, and we truly appreciate you taking the time to share it.
Caitlin, thank you so much for your thoughtful and detailed review! We truly appreciate you taking the time to share your experience and are excited to partner with you for many years to come!
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Brandon Sue · 写过 2 条评价 · 已认证 · 体验于 2026-01-30 ·
★★★★★
信息非常丰富且友好!
WellReceived 回复2026-02-02
Thank you, Brandon, for taking the time to provide a review of your recent experience with us!
Thank you so much, Clara, for your kind review and recommendation. We really appreciate you taking the time to share your experience!
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Alicia Proper · 写过 1 条评价 · 体验于 2026-01-21 ·
★★★★★
杰西卡确信她联系了我……
杰西卡确保即使在我非常繁忙的日程安排期间她也会联系我。她没有放弃我。她非常清楚、彻底地解释了 Well Received 的业务,当她意识到我不在美国时,甚至更改了您加拿大姐妹公司的信息。她确保解释了我需要了解的有关加拿大价格和套餐的所有信息,因为她知道我没有时间与其他人交谈。我真的很感激她和我在一起的时光。她很容易交谈,我很享受,主要是在我有限的时间里。谢谢杰西卡,我期待在不久的将来与 Answer Connect 合作!
WellReceived 回复2026-01-22
Alicia, thank you so much for sharing your wonderful experience with Jessica! We are so happy that Jessica was able to help you out!
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Dr. Ahmed Shoukry · 写过 1 条评价 · 体验于 2025-12-23 ·
★★★★★
弗洛拉今天对我的帮助真是太棒了
WellReceived 回复2025-12-29
Dr Ahmed Shoukry, thank you for taking the time to share feedback on your wonderful experience with Flora!
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Waqas Mansab · 写过 5 条评价 · 体验于 2025-12-18 ·
★★★★★
非常好
WellReceived 回复2025-12-18
Waqas, thank you for taking the time to submit a review!
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customer · 写过 1 条评价 · 已认证 · 体验于 2025-12-05 ·
★★★★★
香农H
Shannon H. 提供 10/10 服务。她很专业,知识渊博,为我的担忧提供了多种解决方案并彻底解决了它们。我非常高兴找到这家公司。
WellReceived 回复2025-12-16
Dr. Brown, thank you for such a glowing review! We look forward to partnering with you for years to come!
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David Stewart · 写过 3 条评价 · 体验于 2025-12-04 ·
★★★★★
错误率高,缺乏基本功能
我的组织与 Well Received 签订了合同,以取代我们传统的应答服务。 这导致了功能的严重丧失。 尽管紧急医疗呼叫需要高保真度,但 WR 的错误率却极高。我很少接到他们连续 2 到 3 个电话而没有发生重大错误或事件。许多接待员不称职,不了解医学术语或组织,经常将电话转接到错误的部门和提供者。当他们给我打电话而不是正确的待命提供商时,我要求他们给正确的提供商打电话,他们说会,但后来没有。患者消息被丢弃。他们无法回电(他们的拨出电话号码不接受来电)。如果提供商错过了最初的呼叫,他们就无法执行简单的任务,例如五分钟后再次拨打电话 - 这超出了他们平台的功能范围。 每条消息都由不同的随机人员处理,他们对您的实践和组织一无所知。
也许他们的服务可以用于低紧急呼叫的同质实践。但对于任何拥有多个部门或具有工作流程说明的组织来说,这是一个非常糟糕的选择。
如果您需要可靠、及时的消息传递或任何遵循简单指令的能力,WR 会让您失望。他们的名字具有误导性,当然不是我的经验。这是一款具有早期测试版功能的应用程序,而不是全方位的应答服务。
WellReceived 回复2025-12-12
Hi David,
Thank you for taking the time to share your feedback. We take all feedback seriously, and we’re very sorry to hear that your experience did not meet your expectations.
We were not able to find you listed as an authorized contact on this account, so we’re limited in what we can address here. To protect our clients’ privacy, we can only discuss account-specific details with approved representatives. To ensure we understand the concern and can assist appropriately, we kindly ask that the authorized account holder contact us directly at 800-531-5828 so we can review the matter.
Thank You,
Jean Buelna-Pastor
Senior Lead Client Account Manager
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Amanda Morris · 写过 1 条评价 · 已认证 · 体验于 2025-10-06 ·
★★★★★
WR很专业
WR很专业。 整个组织工作细心,管理良好。 一切都进行得很顺利。
WellReceived 回复2025-10-10
Amanda, we really appreciate that you took the time to submit a review! Our goal is to always make things as smooth as possible for our clients!
Marlina, we're thrilled to hear your onboarding experience with Cerone was so smooth and supportive! We'll be sure to share your feedback—this means a lot to us!
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Dr. Elizabeth Tolosa · 写过 1 条评价 · 已认证 · 体验于 2025-09-04 ·