WellReceived (wellreceived.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
I appreciate that I no longer have to stress over phone calls
I appreciate that I no longer have to stress over my phone calls. They answer the phone, provide me the information I need, including booking clients on my site on my behalf. The booking has been so successful that I am now over-booked!
Reply from WellReceived2026-07-15
Monique, thank you for the wonderful feedback. We are absolutely thrilled to hear that our service has relieved your stress and helped your business grow! Partnering with you is exactly why we do what we do!
M
Medical Maryland Star Choice · 2 reviews · Verified · Experienced 2026-06-22 ·
★★★★★
Always easy to contact and make changes…
Always easy to contact and make changes when needed.
Reply from WellReceived2026-06-23
Caroline, thank you so much for taking the time to provide this review. Our goal is to make things as easy as possible for our clients!
Exceptional experience with both representatives. Very detailed and supportive. I am confident that my collaboration with Well Receive will be amazing.
Reply from WellReceived2026-05-18
Thank you for sharing your exceptional experience with us! We highly value feedback, and we look forward to partnering with you for years to come!
D
Dr. Stephen Matarazzo · 2 reviews · Verified · Experienced 2026-03-16 ·
★★★★★
I expect a period of communication…
I expect a period of communication between Well Received and myself.
100% of the time, the support staff responds quickly and they take action on my needs. I must say my needs may be more complex than other clients
We together are moving forward.
They let me communicate sometimes every day Can’t say enough good things how this entire company is run and treats their clients, even small clients like me
Dr Stephen Matarazzo
Reply from WellReceived2026-03-23
Thank you for the kind words! We take pride in being a responsive partner for all your needs, no matter how complex. It’s a pleasure moving forward together, and we look forward to working with you for years to come!
S
Stephen Matarazzo · 1 review · Experienced 2026-03-16 ·
★★★★★
I can’t say enough wonderful things about Brooke Sullivan, specialist…
I can’t say enough wonderful things about specialist Brooke Sullivan. If I could give 10 stars I would. I’m a new client (one month) and Brooke worked with me patiently, with much experience and guidance. She know her way around the screen. Brooke listened and then asked me questions to clarify, and then made needed changes to the script that all operators are to follow. It was detailed and complex, Brooke handled it 100%
Dr Stephen Matarazzo
🙏❤️😎
Reply from WellReceived2026-03-16
Thank you for the amazing feedback, Stephen! We’re so glad to hear about your great experience working with Brooke. She truly cares about making sure everything is set up exactly right, and we’ll be sure to share your kind words with her!
Pavel called me just a short time after the call that had issues. We were able to resolve that plus additional ways to identify important calls that need to be put through immediately to me. He followed up a couple of times within the same day, making sure we complete the changes so the matter can be settled. He was professional and to the point throughout.
Reply from WellReceived2026-02-27
Thank you for the great feedback! Prompt follow-up and making sure important calls are handled the right way are simply how we do things. We’re so glad your experience reflected that, and we truly appreciate you taking the time to share it.
Thoughtful, Responsive Support From Start to Launch
Natasha, Jessica, and Kathy were all wonderful to work with throughout this process. Natasha provided excellent onboarding support and was consistently thoughtful in following up on any questions or concerns we had. Jessica was with us every step of the way — from our first inquiry, through walkthrough and kickoff calls, and across a rigorous testing period — serving as a steady, reliable, and knowledgeable resource throughout. Kathy spent over an hour working closely with me to organize our scripts, clarify instructions, and ensure everything was set up thoughtfully ahead of launch. Together, their responsiveness, expertise, and genuine partnership made a meaningful difference as we tested and prepared the system to go live.
Reply from WellReceived2026-01-30
Caitlin, thank you so much for your thoughtful and detailed review! We truly appreciate you taking the time to share your experience and are excited to partner with you for many years to come!
Excellent answering service — reliable, professional, and easy to work with. Calls are handled promptly and with great attention to detail, which makes a big difference for a busy medical practice. Highly recommend for anyone needing dependable call coverage
Reply from WellReceived2026-01-23
Thank you so much, Clara, for your kind review and recommendation. We really appreciate you taking the time to share your experience!
Jessica made sure that she contacted me even around my very busy schedule. She did not give up on me. She explained what Well Received does very clearly and thoroughly and even changed to your Canadian sister company info when she realized that I am not in the USA. She made sure she explained everything I needed to know about the Canadian prices and packages because she knows I don't have time to speak to someone else. I truly appreciate her time with me. She is easy to speak to and I enjoyed it, mostly with my limited time. Thank you Jessica, I look forward to working with Answer Connect in the near future!
Reply from WellReceived2026-01-22
Alicia, thank you so much for sharing your wonderful experience with Jessica! We are so happy that Jessica was able to help you out!
D
Dr. Ahmed Shoukry · 1 review · Experienced 2025-12-23 ·
★★★★★
Flora was amazing helping me today
Reply from WellReceived2025-12-29
Dr Ahmed Shoukry, thank you for taking the time to share feedback on your wonderful experience with Flora!
Shannon H. provided 10/10 service. She was professional,knowledgeable, offered multiple resolutions to my concerns and resolved them completely. Definitely glad I found this company.
Reply from WellReceived2025-12-16
Dr. Brown, thank you for such a glowing review! We look forward to partnering with you for years to come!
D
David Stewart · 3 reviews · Experienced 2025-12-04 ·
★★★★★
High error rate, lacks basic functionality
My organization contracted with Well Received to replace our traditional answering service. This resulted in a major loss of function. Whereas urgent medical calls require high fidelity, WR's error rate is extreme. I rarely get 2 or 3 consecutive calls from them without a major error or incident. Many receptionists incompetent with no knowledge of medical terminology or the organization and frequently route calls to the wrong department and provider. When they called me instead of the correct on-call provider, I asked them to call the correct provider and they said they would but then did not. Patient messages are dropped. They can't be called back (their outgoing call number doesn't accept incoming calls). They can't do simple tasks like place another call five minutes later if a provider misses the initial call -- it's outside the functionality of their platform. Every message is handled by a different random person who knows nothing about your practice and organization.
Maybe their service could be workable for a homogeneous practice with low urgency calls. But it's a very poor choice for any organization with more than one department or that has workflow instructions.
If you need reliable, prompt message delivery or any ability to follow simple instructions, WR will disappoint you. Their name is misleading and certainly not my experience. It's an app with early beta functionality, not a full-service answering service.
Reply from WellReceived2025-12-12
Hi David,
Thank you for taking the time to share your feedback. We take all feedback seriously, and we’re very sorry to hear that your experience did not meet your expectations.
We were not able to find you listed as an authorized contact on this account, so we’re limited in what we can address here. To protect our clients’ privacy, we can only discuss account-specific details with approved representatives. To ensure we understand the concern and can assist appropriately, we kindly ask that the authorized account holder contact us directly at 800-531-5828 so we can review the matter.
Thank You,
Jean Buelna-Pastor
Senior Lead Client Account Manager
Well received worked with me to make sure the changes to my script were correct and the call flow was easy for the agents to understand so they can correctly answer calls.
Reply from WellReceived2025-09-30
Thanks, Keira! We are always happy to work with our clients to ensure that their scripts are set up correctly and are easy for our agents to follow!
What an amazing on boarding experience!!! Cerone waa so kind and supportive...wow! I am still in shock at how easy this process was.
Reply from WellReceived2025-09-25
Marlina, we're thrilled to hear your onboarding experience with Cerone was so smooth and supportive! We'll be sure to share your feedback—this means a lot to us!
D
Dr. Elizabeth Tolosa · 1 review · Verified · Experienced 2025-09-04 ·
★★★★★
My experience with your company …
My experience with your company for 9 months has done great job with professionalism , patience and conscientiousness including Shruti. Well job!
Reply from WellReceived2025-09-12
Dr. Tolosa, thank you for taking the time to submit a review! We appreciate you sharing your experience!
