Mehak is very attentive & professional
Mehak is very attentive & professional! Really enjoy working with with her.:)
Reply from WellReceived2025-08-30
Thank you so much for this stellar review! We appreciate your feedback and partnership.
About WellReceived
Data updated- Website
- wellreceived.com
- Category
- Health & Medical
- Location
- United States · Portland
- Status
- Unclaimed
- Last 12 months
- 22 reviews
- Replies to negative
- 100% (2/2)
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Is WellReceived legit?
WellReceived (wellreceived.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Easy to use
It is so nice to have someone else answer the phone and it is easy to get HIPAA compliant messages through the app or the portal.
Reply from WellReceived2025-08-21
Thank you so much for your fantastic review! We are so glad that having our professional team handle your calls and send you HIPAA-compliant messages in our app and in the client portal is a benefit! We appreciate your partnership!
If I could give them a 0 stars, I would.
This corporation exhibits fundamental issues that endanger the well-being of its employees. The evident incompetence is highlighted by a shocking disregard for safety, particularly concerning the risks associated with events and the management of sensitive leads. The lack of a structured lead qualification process underscores their negligence, alongside inadequate training on essential topics such as sexual harassment and personal safety. Employees are often placed in uncomfortable situations, where alcohol consumption may be prevalent, leading to feelings of reprimand when boundaries are asserted, especially for those who choose not to drink. Leadership has even grounded employees from attending events for voicing their concerns. It is crucial for organizations to confront these responsibilities and take decisive action to ensure a safe and healthy workplace. Many employees feel undervalued/underpaid with no vested options with their concerns regularly brushed aside. When attempts are made to address these matters, they often result in audits and a culture of micromanagement, which stifles both success and career progression while denied promotions. Moreover, the management’s lack of empathy regarding the traumatic experiences employees endure during calls is distressing. Working in an environment that neglects the safety and mental health of its workforce is wholly unacceptable. To protect others from similar experiences, we must share our narratives, shedding light on how such workplaces can suppress individuality and self-expression. In this culture, employees are treated as disposable, with their mental health disregarded, especially after distressing on-the-job incidents. It is essential to implement better protective measures; however, concerns are often treated as liabilities, particularly for those courageous enough to speak up or file complaints. I would strongly advise against recommending this company to anyone seeking to invest in their future. This organization consistently prioritizes profit over employee loyalty and welfare, frequently terminating staff for minor infractions and replacing them with lower-paid workers. New hires often lack proper orientation and follow-up, which, combined with unsafe travel conditions, leads to a toxic work environment.
Reply from WellReceived2025-07-10
Thank you for taking the time to share your feedback. As this platform is used for clients to provide feedback on our services, this review may have been accidentally posted on the incorrect platform. However, we're genuinely sorry to hear that your experience at our organization left you feeling this way. We take all concerns seriously, especially those relating to safety, inclusivity, and mental well-being. To clarify, our company does have a very thorough lead qualification process and continues to improve that process to make sure all leads are qualified before calling or setting up demos. This is a big part of our Sales training as well as documented in our standards and protocols. In a Sales role, it is important that networking events are attended as we often sponsor them, and our clients and potential clients we spoke to during the day expect to see us there. We do not promote or require alcohol consumption at any event we attend or host, but it is common for alcoholic beverages to be available at these events. If any concerning activity arises, team members can opt to leave the event and the expectation is that situations are brought up immediately to our HR team. We understand that not everyone is comfortable in social settings where alcohol is present, and we strive to ensure the events we attend are inclusive and respectful of individual boundaries. Networking is a valuable aspect of attending industry events, but attending events in general is not a requirement of most Sales positions at our organization. We encourage open communication to ensure all employees feel supported and empowered in these settings. We recognize that no company is perfect and are constantly reviewing our policies and practices to identify areas for improvement. If you had a negative experience, we regret that we weren’t able to resolve those issues while you were here. We also encourage any current or former team members with concerns to contact our HR team directly so that matters can be investigated thoroughly and confidentially. We’re proud of the many employees who have grown their careers with us and of the positive, supportive culture we continue to build. While this review does not align with the feedback we regularly receive, we will use it as an opportunity for continued reflection and growth. We wish you all the best in your future endeavors. Stephanie Maharjan Operations Director
The customer service here is fantastic
The customer service here is fantastic. Each person goes above and beyond to make sure our experience is positive and to solve any issues.
Reply from WellReceived2025-05-23
Thank you for the wonderful feedback, Dr. Markwith! We're thrilled to hear that our team has made a positive impact and is meeting your expectations. We're always here to help!
Joty took the time to make sure we had…
Joty took the time to make sure we had everything set up correctly. Great service.
Reply from WellReceived2025-05-23
Jeff, thank you for the great review! We're glad to hear Joty made sure everything was set up properly. We're always here to provide top-notch service!
Hassan was very detailed and…
Hassan was very detailed and professional. He was outstanding from beginning to end. Since the first call he was so informative, very intelligent, handled everything with care. Goes above and beyond!
Reply from WellReceived2025-03-30
Thank you so much for taking the time to share your outstanding experience!
Hassan has been terrific to work with
Hassan has been terrific to work with. We are very excited to start using this platform and see how it will enhance our business.
Reply from WellReceived2025-03-20
Chris, we’re delighted you had a great sales experience! Our team is always here to provide excellent service.
Hassan answered all my questions
Hassan answered all my questions. He knows his stuff. He walked me systematically through the onboarding process and explained everything clearly and succinctly.
Reply from WellReceived2025-03-20
We appreciate your feedback, David! Providing a great sales experience is our priority, and we're glad we could meet your expectations!
Hassan Khawaja was a delight to work…
Hassan Khawaja was a delight to work with throughout the onboarding process. He made it very simple and helped me to feel that the company is very much about customer service. Thank you Mr. Khawaja.
Reply from WellReceived2025-03-20
Thank you for your feedback, Ron. We strive to delight our clients and truly appreciate your support!
Hassan was great to work with and made…
Hassan was great to work with and made sure we got set up with the exact service we needed. He was clear, diligent and patient while helping us find precise solutions to make our practice better and more accommodating to clients and staff. Thank you!
Reply from WellReceived2025-03-20
Thank you, Ryne! We're thrilled you had a great sales experience. Our team is always here to make the process smooth and enjoyable!
WellReceived is a strong contender for medical and therapy practices
WellReceived is specialized in medical call answering and it shows! During onboarding they asked pointed questions and made recommendations for scripting that showed their knowledge about the needs of medical settings. From signing up to onboarding and making a fully customized script, everything has gone smoothly. I am glad I came across them.
Reply from WellReceived2025-03-20
Kush, we genuinely appreciate you sharing your onboarding experience!
Responsive
I appreciate the responsiveness and urgency to resolve issues timely.
Reply from WellReceived2025-03-20
We appreciate you taking the time to complete a review!
Easy and quick!
The specialist I worked with was very knowledgeable and was able to fully grasp my requests! It was smooth and easy and we did not have any issues whatsoever.
Reply from WellReceived2025-03-20
Thanks, Kari! Our goal is to make things as effortless as possible for our clients!
Great
WellReceived is very responsive and easy to work with. Their call receivers also do a good job.
Reply from WellReceived2025-02-02
Esther, thank you for taking the time to share your experience with us!
Subhojit Bhowmick provided great…
Subhojit Bhowmick provided great customer service
Reply from WellReceived2024-12-29
Thank you Sarah! We love getting feedback from our clients!
Hassan K was phenomenal!
Hassan K was phenomenal throughout our process and explained options and the timeline perfectly. Excellent communication and quick turnaround on requests.
Reply from WellReceived2024-12-29
Jonathan, we truly appreciate you taking the time to submit this review!
Hassan K did a great job of explaining…
Hassan K did a great job of explaining the various plans to find the one that worked best. He is very professional and got back to me immediately. Hassan's customer service was exemplary.
Reply from WellReceived2024-12-29
Jenny, thank you for sharing your excellent experience!
Professional service
WellReceived is very professional and very responsive to any questions or concerns. I love the app to be able to see and hear the conversations between the caller and WellReceived staff which keeps everything transparent. I have tried many answering service, they are by far the best.
Reply from WellReceived2024-12-29
Thank you Guerda for your high praise!
Dharanidharan has been incredibly communicative and attentive.
Dharanidharan has been incredibly helpful. What I like most is the clear communication. The persistent follow-up, and the ability to quickly execute on tasks. I highly recommend this service!
Reply from WellReceived2024-11-11
Karl, thank you for taking the time to submit a review! We appreciate your feedback and are honored with your recommendation!
Got right back to me about confirming a…
Got right back to me about confirming a change
Reply from WellReceived2024-09-19
We love feedback like this! Thanks for taking the time to share this 5-star review!