Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
以上内容由商家自行提供，未经平台核实。Faye Travel Insurance（withfaye.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 269 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 64% 的差评；评价主要围绕使用体验、客户服务。数据最后更新于 2026-09-07。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我很感谢 Faye 发给我的航班更新信息。它在多次登机口变更和航班延误期间提供了帮助。我们不需要提出索赔，但我们相信，如果出现问题，我们会得到赔偿。
Barry - Thanks so much for leaving such an amazing review! We pride ourselves on fast and proactive service, no matter where you are in the world. Hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
我有一个关于如何激活我的 eSIM 的问题。 我通过聊天功能获得了极好的帮助，他们确保我没有错过任何步骤。回应也是立即的。很不错！
Jill - Thank you so much for sharing your experience. We're so glad to hear that our Customer Service team was able to help with the activation process. Can't wait to see where you take us next! -Jeff, VP of Claims at Faye
当我们搬家时，我通过 Faye 为我的家人找到了健康保险。我开始在主页上寻找个人家庭计划。计划比较工具很简单。我填写了表格并填写了我们的基本信息，然后单击“查看计划”以获取报价。我喜欢可以按月保费和承保类型进行过滤。 我选择了几个似乎适合我们需求的计划，然后去结账。在处理付款时，我遇到了一条错误，提示我的卡信息不正确，尽管我仔细检查了所有内容。联系客服后，在我确认详细信息后，他们很快帮我解决了问题。 总体而言，计划的多样性令人印象深刻，并且支持团队反应迅速。我只是希望结帐过程能够顺利一些。
Amanda - Thanks a lot for sharing your experience with us! We're really sorry to hear that you made it through the whole process and then hit a snag at the last step. We're happy you got in touch with our Customer Service team to get some help with your payment. Looking forward to traveling with you again soon! - Jeff, VP of Claims at Faye
目前我们正在与 Faye 处理索赔事宜。当我们通知他们我们的旅行和发生的事情时，该公司很快做出了回应。 他们让我不用担心这个问题。
Thank you so much for sharing your experience, Connie! We're so glad we could be there for you when things didn't go as planned. We hope the claims process continues to be smooth and helpful. Can't wait to travel with you again! -Jeff, VP of Claims at Faye
我刚刚和一位名叫贾米拉的出色女士交谈过，她非常友善、知识渊博、能干且乐于助人。 我请她帮忙向我解释不同的保险范围，我觉得她提供了极好的指导，并且她能够回答我的每一个问题。 因为贾米拉，我刚才有了一次非凡的经历。
Thank you, Julie, for sharing your experience. I will make sure to share this feedback with Jamilla directly. We love hearing that you had a positive experience with Faye, and we hope to travel with you soon! -Jeff, VP of Claims at Faye
我们发生了一场重大医疗事故，我的妻子在最近的一次旅行中摔断了腿，Faye 和他们的合作伙伴在手术后协助我们满足了我们所有的回程旅行需求。 服务和非医疗护送（全程回家）是一个很大的帮助。 如果没有支持，我不会想送我的妻子回家，尽管我最初认为我自己可以做到...... 很棒的服务！
Donald - We are truly sorry to hear about your wife's injury during the trip. We want you to know how truly grateful we are that you had coverage with us which allowed us to support you both every step of the way during this difficult time. The entire Faye team sincerely hopes she is on the path to a swift and full recovery. -Jeff, VP of Claims at Faye
Faye 是我第一次体验旅行保险，我对他们及时的客户服务感到非常满意。 在我的旅行计划阶段，我给费耶打电话询问了很多问题。 我总是收到很好的信息，他们也很全面地回答问题。 幸运的是我在旅途中没有遇到任何问题，但我以后肯定会使用Faye。 Faye 应用程序很容易导航，他们的建议也很中肯。 谢谢你！
Cathy - Thanks so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. We're happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
我们的旅行很顺利，没有遇到任何紧急情况。所以我们唯一能说的就是为此感谢主。拥有旅行保险对我们来说是新鲜事，所以我想我们为“假设”提供了保障这一事实令人欣慰。谢谢你！
We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
大家好……我想让我的 50 岁生日变得史诗般，并决定攀登乞力马扎罗山。我和Faye 签订了保险。当我登顶时，我也出现了高原反应，需要乘坐空中交通工具并去看医生。回来后，我带着所有文件提出了索赔。不到 45 天，我的全部费用就得到了报销。整体体验是愉快而轻松的。我会继续回到他们身边并强烈推荐 Faye :)
Ana - We are so sorry to hear about the unfortunate case of altitude sickness you experienced during your trip. We want you to know how truly grateful we are that you had coverage with us which allowed us to support you every step of the way during this difficult time. The entire Faye team hopes had a swift and full recovery. -Jeff, VP of Claims at Faye
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