We completed our trip and
We completed our trip and, fortunately, didn't need to use the insurance.
About Faye Travel Insurance
Data updated- Website
- withfaye.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 269 reviews
- Replies to negative
- 64% (9/14)
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About this business
Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Is Faye Travel Insurance legit?
Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.What people say
Good Mix
I thought the structure was excellent and the Trip app made each day's transition seamless. Good mix of culture, history, and adventure. A few planned meals ensured we didn't miss out on local cuisine.
Faye keeps asking for the same…
Faye keeps asking for the same information over and over and when it is sent for some reason the "agent" does not accept it.. When one thing is asked for and sent somehow another piece of information is requested. Misleading on coverage. Never received letter delineating coverage. Claims are not processed. Save your money. Do not purchase Faye insurance. It has been about 2 months since my accident and filing and all I hear is just 5-9 more days
good pricing
good pricing, best insurance for travel
Faye is easy to contact and everyone you speak to is very helpful and makes sure they answer all your questions. Would not use any other travel insurance company any more! FAYE is the best!
Faye is easy to contact and everyone you speak to
Good communication
Good communication . Reminderers weee very helpful
Faye was so good at communication
Faye was so good at communication. Fortunately my trip was without any problems but I will definitely use Faye for future travel needs.
Guides Excellent
Very user friendly
It was very easy to sign up for and purchase Faye's insurance. The options and terms were very clear. Fortunately, I didn't need to use the insurance (!), but I was happy to know it was there while we traveled.
They knew about the flight cancellation…
They knew about the flight cancellation from Kenya Air, before our tickets reflected the change. We were able to call the airline we purchased the tickets through and get rerouted!
Delay after delay
I filed a claim and they keep asking for the same information time after time, just in a different format. My daughter in law sprained her ankle on the first off-ship excursion on a Norwegian fjord cruise. The drug charge was $69.58 and she's also claiming $500 for the subsequent excursions she missed because of her sprained ankle, all substantiated by the cruise line. The excursions were included with the price of the cruise, which seems to be causing a huge problem.This has been going on for almost 2 months with no solution in sight. Not what I would have expected from a well respected company.
It was very easy to understand and set…
It was very easy to understand and set up.
Great experience!
A sense of security.
Fortunately, I had no issues on my recent travels, but there was a sense of security knowing that I had Faye Travel Insurance monitoring my travels and keeping me informed.
We had no issues
We didn’t need to do anything more than purchase the insurance. Luckily we had zero issues other than a helicopter transfer being cancelled due to weather. We got a refund and a car transfer. I liked the part of the app where I had all my flights listed. That was helpful and easy to use.
Appreciated how Faye communicated with…
Appreciated how Faye communicated with all necessary documents right before the trip even though I purchased the protection several months before the trip.
Our trip was a disaster but Faye saved…
Our trip was a disaster but Faye saved us. Thank you
The good news is that we didn’t need to…
The good news is that we didn’t need to use this insurance. The piece of mind that we had insurance to protect us from any injuries, etc was worth every penny.
Faye gave me the comfort of knowing…
Faye gave me the comfort of knowing "IF" something happened or went wrong, that we were going to be well taken care of. I read all of the previous reviews and went with Faye instead of a few older more well known companies. Much to my surprise, they also updated me on delays of my flight and what carousel my luggage would be on. The little things matter, and they did everything right. We will use them again, and suggest you also give them a try!
Look no further - Faye is the one to count on!
I was truly amazed at the communications you supplied us during our entire trip, e.g., flight updates, etc. They were very helpful. We also appreciated the prep you provided for our travel. The app worked great. Overall, great service. We definitely would highly recommend you to friends and family.
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