Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.Me and my family would like to express our eternal gratitude to Dennis Hughes for his unconditional help since we brought our property 11 years ago. Your efforts are truly appreciated and your services and team will always be our number one preference and highly recommended. All the best!
It’s the personnel!! They are helpful, courteous, professional and just plain nice
I love the 5, especially the Somerset Branch. I frequent the Swansea, Fall River on President Ave and the satellite on Bedford St. and they're all so helpful and courteous and helpful, they're always wonderful.
Great customer service. Fast service and very friendly.
Carla Rollocks! She is amazing. Also, thank you for all the support with the Gnome Surf Gala.
Bank Five makes things easy. Step by step directions and follow up.
Prior ongoing negative experiences with nonsense
Hello, We're sorry to hear about your recent poor experiences with BankFive. We understand you recently spoke with our Small Business Market Manager regarding your frustrations, and we appreciate you taking the time to share your concerns. Your feedback is important to us, and we are committed to improving the experience we provide. Please don't hesitate to reach out if there is anything further we can do to assist. Best, BankFive
Very friendly and informative
Good service, quickly. Friendly
My experience with customer service was excellent helped me entirely with my problem. Bank five is a excellent bank to deal with
Everything went as smoothly as can be. David Campagnone made this a very nice experience and I'll be very happy to recommend Bank Five to my friends and family.
Most of the people are great and are very friendly. There is one girl that works the window on Pleasant Street that is not very nice or friendly. As long as we don’t get her we are pleased with Bank Five.
Hi Eugene, We appreciate you sharing your feedback. We're sorry to learn that one of your recent interactions did not meet your expectations. Our Regional Manager has attempted to call you to discuss your concerns and learn more about your experience. Please feel free to return the call at your convenience. Best, BankFive
We just got a mortgage loan and our banker was very helpful going through the process.
202 reviews matching
Happen Bank
Travel Defenders
AARDY
MexiPass International Insurance Services
Superior Funding
Visitors Insurance - Community Insurance Agency, Inc.
Faye Travel Insurance
Sallie Mae