About BankFive
Data updated- Website
- www.bankfive.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (14/14)
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About this business
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.What people say
They are always ready to help go above…
They are always ready to help go above and beyond great back with them for over 40 years
I love everything about BankFive
I love everything about BankFive. All the employees are always pleasant and super helpful.
Bank 5 goes out of their way to satisfy…
Bank 5 goes out of their way to satisfy their way to make sure their customers are their taken care of.
This bank sucks you need to have money…
This bank sucks you need to have money in there to open an account and everybody was rude
Reply from BankFive2026-08-18
Hi Isaias, We're sorry to hear about your poor experience with BankFive. Customer service is important to us, and we'd like the opportunity to learn more about what happened. We have sent a message through Trustpilot for your contact details so we can reach out to you directly and help. If you would like to reach out to us, please call us at 774-888-6100. We look forward to hearing from you. Best, BankFive
Thats bad not try it
Reply from BankFive2026-08-18
Hi Mocco, Thank you for sharing your review. We'd like to learn more about what happened and help address your concerns. We have reached out for additional details through Trustpilot so we can get your contact information and connect you with the appropriate team. If you would like to reach out to us, please call us at 774-888-6100. Best, BankFive
They are always with a smile and polite…
They are always with a smile and polite .
Very helpful and patience with kindness
It was excellent
I like how I can log online to check my…
I like how I can log online to check my account and how I can deposit money when I'm in the rush
Amber as always was very helpful and…
Amber as always was very helpful and friendly. She made my visit quick and painless
The cashier that assisted me was…
The cashier that assisted me was amazing!! She is always consistent with great customer service! Isn’t this what we are all looking for when we need services anywhere?? Great customer service is always more important than the transaction itself !
The manager knows me by name and she is…
The manager knows me by name and she is so kind and helps with all my needs
Stanford was very polite and helpful
Stanford was very polite and helpful. When I called, I was in the hospital & he was very polite & helpful while showing how much he understood the stress & anxiety that I was dealing with at the moment of the call. Simple things like that mean alot & makes me happy to be part of the Bank5 family!! Been w you guys since the mid 90s & wouldn't change banks at all 💯. Ty!! Sincerely, Kevin C.
I love Bank5
I love Bank5! Always responsive!
Doing its job efficiently.
Excellent service
Awesome customer service
No improvement is needed @Bank Five
Right to the point
Right to the point. Right to the problem. Quickly resolved
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