Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.I had an excellent experience with BankFive. The entire loan process, from application to closing, was completed in just 30 days with no hiccups. Everything was well organized, communication was clear, and the staff kept me informed every step of the way. The process was smooth, efficient, and stress-free. I highly recommend BankFive to anyone looking for a seamless mortgage experience.
My ex spent money on my card and they wouldnt refund my 96 dollars because it was in My daughters name they told me to file a polive report on my 14 year-old daughters it was an accident and i provided a picture showing the order was denied but bank 5 charged me. The teller told me to do everything and i got played. I already switched what bank gets my checks and if the 96 isn't returned im closing out with your bank
Hi Stephen, We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We're glad we were able to connect with you directly and confirm that this matter has been resolved. If you have any additional questions or need further assistance, please don't hesitate to contact us. Thank you, BankFive
My experience with Michelle Proia as my loan officer from Bank Five and her trusted team gave me the best support and advice a person could receive as a first time home buyer. Her knowledge and professionalism allowed me to have a minimal down payment and a great monthly mortgage payment. Her attention, down to the smallest detail, allowed me to buy my first home with no worries or regrets. People should feel comfortable and be grateful they have Michelle Proia as their dedicated loan officer through the process.
I have been a customer of BankFive since 1974. I have always found all the employees to be very pleasant, professional and helpful.
Everyone at this Bank goes above and beyond for there customers.
Always have a positive experience when I do business with Bank 5. Would recommend the bank to anyone looking for friendly and professional staff.
Went to withdraw cash and the teller gave me an attitude. Sends me a deposit slip instead of just listening
Hi Courtney, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not meet your expectations. Our Regional Manager has attempted to contact you directly to discuss your concerns and learn more about your visit; however, it seems like your voicemail is full or not accepting messages. We would appreciate the opportunity to speak with you so we can address your concerns appropriately. Whenever is convenient for you, please reach out to us at 774-888-6100. We value your feedback and look forward to the opportunity to improve your experience. Best, BankFive
Krystal lopes was very professional, she was also very knowledgeable and was able too answer all of my questions. I felt very comfortable and am looking forward too doing business with you in the future
Great service and fixed my problem quickly.
The communication was very good. The service was very good also.
It was incredibly easy to open up a new business bank account with Bank Five. Mitchell Santos was very responsive and helpful. Great experience.
Bank five staff is always welcoming, friendly and professional. I have been a customer for over 40 years. I would say that speaks for your service.
Working with Jim was fantastic! I cannot recommend him enough. If you're a FTHB, he'll answer every one of your questions fully and quickly
We had to wait on hold for a really long time. The agent who helped us was quick and knowledgeable but the wait was excessive
Hi Richard, Thank you for taking the time to leave us a review. We apologize for the longer-than-expected hold time you experienced. While we're glad to hear our teammate was able to assist you, we understand how frustrating excessive wait times can be. We're continually working to improve our customer experience and appreciate you sharing your feedback with us. If you'd like to discuss your experience further, please don't hesitate to reach out to us at 774-888-6100. Best, BankFive
The bank representative helped me set up my savings account and added money to my other account. She answered all my questions including ensuring that my PIN number was changed correctly.
Hi Denis, We understand your frustration regarding calls not being returned and sincerely apologize for the experience. Your feedback is appreciated, and we will address this internally to ensure better communication going forward. Thank you for taking the time to leave us a review. Best, BankFive
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