Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.My Universal Banker Guilherme Goese was fantastic! He guided me through the service of opening a new checking account with ease. He was so kind and listened to me. Any questions I had were answered. He is a very valuable part of your business.
The process has been well done in a proper way.so, I have been excited.
Staff, service
Very pleased with Bank Five. Would never think of leaving. I like that I receive text messages about withdrawals to my account that I can monitor. Customer service is also great.
Renee Ferreira was the best she help me a lot with all my affairs Thank ypu
The agent was extremely pleasant, had great affect and phone presence which just helped the whole communication process. Thank you so much for your help!
Bank 5 on county street new bedford are quality people they go out of there way to explain a situation and give you the best advice they can give my location are great at what they do
Fast and reliable support. The best.
A potentially difficult task was
I was able to reach someone quickly. They were professional and helpful. Nothing but positive things to say about the experience!
Seems like a very good bank, like a family they work as a team.
Everyone at the Ashley Blvd branch are courteous, attentive and pleasant!
Jim was fantastic and made the home buying process smooth and easy. He answered all of our questions and was fantastic!
The manager goes above and beyond to help . That speaks volumes in the world we live in Today.
its always been great.
The fairhaven branch everybody are very good the manager aj is very helpful helping me keep my account my wife died and know i m on my own and aj helps me with my check book i.ve bin with this bank since it open the teller are real nice thank you for having good worker. W alter duchaine
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