Jared Smith was very helpful
Jared Smith was very helpful. He was professional and was very attentive.
About BankFive
Data updated- Website
- www.bankfive.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (14/14)
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About this business
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service
Excellent service! The rep I spoke to was extremely nice and informed me that the loan was paid in full. I cannot remember the date. Also, the "atomic number" represents the exact number of protons in the nucleus of an atom. I'm a teacher and more trivia needs to be said! I'm starting here!
This bank has gone down hill with…
This bank has gone down hill with customer service this time they didn’t follow through with my request
Reply from BankFive2026-07-08
Hi Thomas, We’re sorry to hear about your poor experience with us and apologize for the frustration this situation has caused . Providing dependable service is important to us, and we're sorry we fell short of your expectations. I understand our Contact Center Manager spoke to you yesterday regarding your concerns and an update on the initial issue. We appreciate the opportunity to discuss your experience and value the feedback you've provided, as it helps us improve our service for all customers. If you have any additional concerns, please don’t hesitate to reach back out at 774-888-6100. Best, BankFive
The customer service payment transaction was…
The customer service representative was as helpful as it could be.
Absolute awful bank to partner with…
Absolute awful bank to partner with buying a home. They do no re-search into a property you buy. They just want to take all of your money and stick you in a crap property. Lesson learned!!!!!!!!!!!!! be aware!!!
Reply from BankFive2026-07-10
Hi Molly, We’re sorry to hear that your experience did not meet your expectations. I understand our Director of Residential & Consumer Lending has reached out and spoken to you to apologize and see how we can help the situation. Thank you for your willingness to speak with us and work through the issues. We understand that you should feel fully supported through the homebuying process and regret that was not the case. We appreciate you taking the time to leave us a review. I know you are still working with our team, but if you have any additional questions, please don’t hesitate to reach out. Best, BankFive
Excellent
Patient of the staff Very helpful Very knowledgeable
Employee are friendly and professional
Went to make a ATM withdrawel Machine…
Went to make a ATM withdrawel Machine was down. Went to walk into the branch and the employee saw me. She informed me that there was no ATM inside at this branch,and she would help me at the drive thru. She even made sure what account I wanted to withdraw from.
Fast and efficient especially when…
Fast and efficient especially when you're in a hurry!!!
Kind
Kind, friendly, pleasant with no issues
Good communication
Amazing and Professional
Miguel was very helpful. From the beginning he was very straightforward and made the process to get pre approved very easy. He is very responsive, patient, understanding and goes beyond his way to make sure everything goes smoothly.
Great customer service especially at…
Great customer service especially at the county street branch. Have done my banking with them for over 20years and hope to continue.
Great staff.
Professional and courteous!
My experience was good
My experience was good. Since I I do my baking with the President Av brand I must inform you that I have been tempted to move across the street. For the most part, service there is very poor
Reply from BankFive2026-07-01
Hi Joseph, Thank you for taking the time to leave us a review. We're sorry to hear that you have not been completely satisfied with your experience at our branch. Our Branch Manager has attempted to reach out to discuss your concerns and has left a voicemail. Whenever is convenient for you, please feel free to give us a call at 774-888-6430. Thank you for your feedback and we hope to have the chance to speak with you. Best, BankFive
Bank Five Great Bank Institution their…
Bank Five Great Bank Institution their customer service goes out of way to help their customers. Their top notch & very trustworthy with Your concerns & your finances.
Walking into a branch
Walking into a branch, knowing you’re not just another number, everyone greet you and helps with whatever you need
Jim M.
Jim, at Bank Five, pretty much held my hand through the entire lending approval process. He was extremely helpful and very attentive to everything that was needed and answered every single question I had even off hours. He was fabulous!!
The speed of taking care of the issue i…
The speed of taking care of the issue i have was amazing
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