I set up a new account quickly and…
I set up a new account quickly and easily. Great staff! We’re longtime customers.
About BankFive
Data updated- Website
- www.bankfive.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (14/14)
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About this business
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.What people say
The Fairhaven branch is always very…
The Fairhaven branch is always very helpful and friendly
People are always friendly and helpful
Staff is always so helpful
Teller’s Friendly greeting
They are very helpful they answer all…
They are very helpful they answer all questions that we ask they are great Very friendly. Staff and Customer service are also very nice.
I got hacked on my phone they where…
I got hacked on my phone they where very help full in canceling my accounts get me new ones
The staff are always so pleasant and…
The staff are always so pleasant and helpful.
Best and supportive bank ever!
I was very stressed out regarding the…
I was very stressed out regarding the Venmo transfer, and my representative made me feel understood and reassured that it would be taken care of. And within a day it was. I am grateful.
effortless and quick
I called to find out about an annuity
I called to find out about an annuity. The rates were great. I have one already and wanted to added to it. The call back was quick I got an appointment within a few days
Smooth experience
Very Professional
The experience has been professional and made as easy as possible. I have been well informed and communicated with.
Everything is great!!
BANK5⭐⭐⭐⭐⭐
Bank 5 is always TOP-NOTCH......no matter which branch I go to.........or if it is Drive-Thru or in-person in the Lobby.
I did not go the the branch
I did not go the the branch, I used mobile banking to deposit a check.
Employees are very helpful
Employees are very helpful. Have used this bank for a number of years and have had only 1 issue that was handled in an efficient manner.
Service all the time
Prompt accurate service very…
Prompt accurate service very professional
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