Helpful
Very helpful!
About BankFive
Data updated- Website
- www.bankfive.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (14/14)
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About this business
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.What people say
Unauthorized Charge…
When I spoke to someone there they immediately looked at my problem and took care of it. I was able to get a new debit card the next day. The next day when I arrived at the bank everything was ready for me and the girl I sat with took care of filling out the necessary form to file my claim against an unauthorized charge to my account.
Very good fantastic
My debit card has been compromised on…
My debit card has been compromised on several occasions--at one time this was happening every several days. On each occasion, I was helped by two of your employees -- Carla Rollocks and Linda Pamplona. They were more helpful than I could ever imagine--especially when considering how many times I needed their help.
Honesty
Honesty. Is fine
Beatriz at main office was excellent…
Beatriz at main office was excellent helping me always smiling and patience . I wish everyone was like her
Susanna was very helpful made…
Susanna was very helpful made everything clear and answered any questions we had right away day or night. She also offered great advice.
Excellent!
Terrible communication.
Reply from BankFive2026-06-22
Hello, We’re sorry to hear about your experience with BankFive. Our Branch Manager has reached out and left a message to apologize and better understand what happened. At your convenience, please return the call using the number provided in the voicemail or contact us at 774-888-6100. We would greatly appreciate the opportunity to speak with you directly and address your concerns. Thank you for taking the time to share your feedback. We look forward to connecting with you and working toward a resolution. Best, BankFive
BankFive's Somerset
BankFive's Somerset, MA office showed a lack of interest in securing a rollover of large CD's that were maturing. The CD had been rolled over several times at favorable rates that I had researched and proposed to the bank for acceptance. This time I had researched favorable interest rates at other local banks for CD products and proposed them to BostonFive. BostonFive showed no interest in competing and I withdrew the CD's on their maturity date. Even the bank teller at the BankFive in Somerset seemed surprised that the bank was letting such a large amount of money be withdrawn. The bank manager was present during the withdrawal. I drove up the road to TFed in Taunton where the interest rate I proposed to BostonFive was accepted and a CD with the favorable interest rate was issued.
Reply from BankFive2026-06-16
Hi John, Thank you for sharing your experience. We’re sorry to hear that we did not meet your expectations regarding your recent CD rollover. We value our customers’ relationships and feedback, particularly when it highlights opportunities for us to improve. Please feel free to contact us at 774-888-6100 if you would like to discuss any additional concerns. Thank you again for your feedback. Best, BankFive
Outstanding customer service.
Staff provided prompt, accurate and courteous service.
Our mortgage originator has been a…
Our mortgage originator has been a pleasure to deal with
Gillian was very helpful
Thank you so much
Thank you so much for the assistance I needed and for the quick response!
I had to cash savings bonds and Lumenia…
I had to cash savings bonds and Lumenia Brito went above and beyond helping me with that. She's very professional, friendly and knowledgeable. She would be a great fit for a manager position! Thank you Lumenia! Jordan
Made a deposit to Lucky Piggy account…
Made a deposit to Lucky Piggy account and teller was friendly and did an excellent job as usual at this branch. Thank you.
I wanted $100 bills for graduation and…
I wanted $100 bills for graduation and wedding gifts. They couldn’t give me the ten that I requested because they didn’t have enough. It’s not like graduations in early June, and weddings are unusual in June. Didn’t someone think to order more? I had a winter home in Florida when Hurricane Ian happened. There was a sign in the bank that notified that if you were going to need cash to pay for home repairs, to order it ahead of time. How about something like that? And I’m still upset that you closed the branch on North Main Street. Not too happy with your lack of customer service. Joanne M Carney
Reply from BankFive2026-06-05
Hi Joanne, Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and the frustration it caused. We strive to meet our customers’ needs, but larger quantities of specific denominations can occasionally be limited. That said, we appreciate your suggestions. Our Branch Manager has also reached out and left you a voicemail as we’d like the opportunity to speak with you directly. Please feel free to return the call at your convenience. Your feedback is very important to us, and we hope we can restore your confidence. Best, BankFive
Miguel was absolutely amazing to work…
Miguel was absolutely amazing to work with. Every question I had he answered right away. Answered every time I called him. Very nice and hardworking! I would highly recommend using BankFive and Miguel.
Always pleasant
Good relationship
Good relationship Good service
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