Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
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Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance.
However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.
Here is a draft of the thank-you note for Susan that highlights her dedication, honesty, and your long-term trust in her for your home-buying journey in a better location
Here is a draft of the thank-you note for Susan that highlights her dedication, honesty, and your long-term trust in her for your home-buying journey in a better location:
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Subject: Deeply grateful for your help and guidance!
Hi Susan Neves
I wanted to send a sincere thank you for staying up late to get those prior approval letters over to me. Your dedication made a huge difference.
I also truly appreciate your candidness throughout this process. Protecting what I currently have while achieving my goal of finding a home in a better location means the world to me, and your honest guidance gives me complete peace of mind.
Having worked closely with you back in 2020 during the chaotic start of Covid, I knew exactly who to turn to when I was ready to make this next move. You have earned a lifelong client, and I will continue to come to you for all of my future mortgage needs.
Thank you again for looking out for my best interests!
Hi Nazifa,
We're sorry to hear you feel your issue was not resolved. A member of our Call Center team reached out regarding your concern but were unable to connect with you. Whenever is convenient for you, please reach out to us at 774-888-6100 so we can review the issue together and walk through a resolution. We value your feedback and would appreciate the opportunity to assist you further.
Best,
BankFive
The Express staff is top tier. I go on Sundays. They are always very busy. I usually need the coin machine for my deposit. Very efficient and incredibly friendly team
Hi Diane,
Thank you sharing your feedback. We apologize for the delay you experienced at our drive-up window and understand your frustration. I understand our Branch Manager reached out to learn more about your visit. Please know this will be used as a training opportunity for our team to ensure a more efficient experience moving forward. Thank you for taking the time to leave us a review. We look forward to providing you with a better experience on your next visit.
Best,
BankFive
"I had a terrible experience with Bank 5. I took out three commercial loans with them, but the worst was when I sold a property. Even though I was just one month shy of completing the five-year term, they charged me over $3,000 as a penalty. I tried to discuss it with my loan officer, but she didn’t respond. I have a strong business history with them, but after this, I will never use Bank 5 again. If you're considering a commercial loan, please check all terms thoroughly and avoid surprises like this."
Reply from BankFive2026-07-02
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear about your frustration and are thankful you brought this to our attention. We recognize the importance of clear communication and responsive service, and we regret that your concerns were not addressed in a timely manner. Your concerns will be escalated and addressed internally. Thank you again for your feedback.
Best,
BankFive
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