AJ makes it always seamless whether in…
AJ makes it always seamless whether in person or online. I’m a fairly new customer and am quite pleased.
About BankFive
Data updated- Website
- www.bankfive.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (14/14)
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About this business
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
Written by the business, not verified by us.Is BankFive legit?
BankFive (www.bankfive.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making their everyday banking processes remarkably smooth and easy. People also genuinely appreciate the exceptional customer service, noting that representatives are always polite, attentive, and ready to help. Consumers highlight the quick response times and efficient handling of issues when seeking assistance. However, some reviewers were not happy with the slow response times and lack of follow-up regarding important financial requests. A few other people also felt that communication could be significantly improved, as several inquiries were unfortunately ignored or left unresolved by staff.
Auto-generated from all reviews of this business. For reference only.What people say
very helpful and professionals.
Manager was very helpful and…
Manager was very helpful and professional and l would recommend family and friends to go there
Miguel made the process easy and clear
Miguel made the process easy and clear. Was always ready and available at any time through the home buying process.
I had 1 transaction (deposit) so I used…
I had 1 transaction (deposit) so I used the drive thru. Took about 15 minutes to complete which I feel should have been completed in a more timely manner.
Reply from BankFive2026-07-29
Hi Kyle, We're very sorry to hear that your deposit took longer than expected to complete and apologize for the frustration this caused. We understand the importance of providing prompt service, especially for a simple transaction. Our Branch Manager has attempted to reach you and left a voicemail to apologize directly and discuss your experience. Whenever is convenient for you, please reach out to 774-888-6260. We appreciate you bringing this to our attention so we can continue to improve our service. Best, BankFive
The person who waited on me understood…
The person who waited on me understood what I wanted and was able to give me what I needed
Old fashioned customer first approach…
The Bank Five team made an otherwise difficult process much easier to navigate… I actually had two unrelated issues playing out simultaneously and instead of sending me off on wild goose chases, they managed both issues with understanding and thoughtful awareness.. It’s refreshing to work with such an efficient and professional team!!
Prompt
Prompt, courteous service!
Very satisfying with my recent…
Very satisfying with my recent experience with Bank5 staff.
Was willing to help with situation I…
Was willing to help with situation I couldn't understand, kind patient 🙏
Everything went very smoothly
Everything went very smoothly, personal were great to work with and always had no issues with getting in touch with someone when I needed assistance.
easy to deal with all my banking needs
Service was great
Service was great, fast, and employees are friendly.
Knowledgeable staff
Knowledgeable staff, quick answers, easy transition.
very happy with my experience here
very happy with my experience here. Best bank I've ever had an account with.
Excellent service
Bank 5 has been perfect for all the…
Bank 5 has been perfect for all the time I have been with them
You were very helpful
Great mortgage application process and…
Great mortgage application process and awesome staff working on the loan team. Go Karen and Danielle!
Notifications of anything is taken out
Notifications of anything is taken out. They'll call me right away and let me know. Communication was great
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