Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.Everything went smoothy, Flights were on time, bags were handled nicely, nothing was left behind. I'm very pleased.
Thank you, Myleta, for sharing your experience. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
Mark - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
Easy site navigation and great and appreciated communication (airline status). Have not had a claim with Faye yet. Will use again for a trip in 7 months to Australia.
I did not require any support from Faye's during this trip. But smooth sailing is good sailing.
I have no idea why people say they received their claim payments quickly. I have been waiting for a month for a $280 claim. Just before the nine-business-day review period ended, Faye requested an additional document, which I provided as soon as possible. The status remained “under review” until the ninth business day, and since then, I have received no update. This was my first time submitting a claim with Faye. I chose Faye over Allianz because of all the positive reviews, but based on my experience, I now question whether some of those reviews are genuine.
Hi Chris - We’re truly sorry that your experience with us was not what you expected. Here at Faye we appreciate honest feedback and are always looking to improve so a situation like this doesn’t happen in the future. I believe your claim has recently been resolved. If you have any further questions or comments, please don’t hesitate to contact our team at [email protected] or call us at +1-833-240-7056. - Jeff, VP of Claims at Faye
When I fell and broke my fibula and injured my back, I was told that I would need to fly back to the United States in order to get surgery once the swelling and bruising went down in my ankle. I was worried because I had flown for this cruise in economy and I needed to return home with my leg elevated. I called Faye several times to let them know what was going on. They couldn’t have been more helpful. They were very reassuring that I should just keep receipts of what I needed to spend and that we can settle it all when I got back to the states and got back on my feet. I couldn’t have been more pleased with all of the service and care that I received both by email and by telephone from Faye Travel.
Easy from beginning to end. No drama on our trip, so I can't speak for the claim process. I feel confident the process would be effective and customer service oriented.
My wife fell down a staircase on a ship in Scotland hitting her head and injuring her back. I reached out to Faye while she was in a trauma bay receiving treatment. Very thankfully, she is fine. It was very helpful to have the support of Faye during that stressful time knowing that we would have assistance and coverage if needed while we were overseas. A representative reached out to me several days later to check in and see how my wife was doing and whether we needed any further assistance. That was much appreciated!
Kimberly - We hope your wife is recovering quickly after such a frightening accident. It was our privilege to support you during that stressful time, and we’re glad our team could be there for you. Wishing you both all the best. -Jeff, VP of Claims at Faye
Natalie S. had so much patience and was able to convey information efficiently and effectively. She kindly taught me an important nuggets as a 2 year travel advisor. I was unaware that in booking 2 policies back to back was not allowed. I now know that I need to amend the original policy to extend the dates. I now know I can do so up until the client travels. Good to know if clients want to travel to Country X in January and add Country Y in July, it should all be on the same policy. Natalie S. was able to change this for me. Much gratitude.
Thank you, Julia, for sharing your experience. I will make sure to share this feedback with Natalie directly. We’re so glad she could provide some guidance on our policy amendment process. We truly value our partnership with travel advisors and look forward to continuing to support you and your clients. We can't wait to see where you (or your clients) go next! Jeff, VP of Claims at Faye
Vincent - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Didn't need the coverage, but felt secure in all activities and travel.
Raymond - Thanks for bringing us along. We love to hear that we helped you feel secure during your travels! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
This company provides easy to understand and utilize Travel insurance. Should I need to make a claim, the process appears to be easy and intuitive unlike others with so many complicated claim processes. I have used them two years and will use them again in the future.
Penny - Thank you for traveling with us again! We value your loyalty and look forward to being your travel companion for many more journeys ahead! - Jeff, VP of Claims at Faye
If you want a long, never ending claim process, with additional information being required after every new document submittal (new information that isn’t originally requested or stated to be required) due to internal company policies (not included in your trip insurance policy) then this is the insurance company for you. Warning: if you pay for your trip in unique ways (for example, my trip was with my elderly mother who paid the travel company via an e-check, then I paid her back via Zelle) be prepared to provide Faye with bank statements. A guest document by the travel company that shows proof of payment is not sufficient.
Hi Allyson - We’re truly sorry that your experience with us was not what you expected. Here at Faye we appreciate honest feedback and are always looking to improve so a situation like this doesn’t happen in the future. I believe your claim has recently been resolved. If you have any further questions or comments, please don’t hesitate to contact our team at [email protected] or call us at +1-833-240-7056. - Jeff, VP of Claims at Faye
Everything was on point! Every question was answered appropriately.
Hazel - Thanks for bringing us along. We can't wait to see where you take us next! -Jeff, VP of Claims at Faye
Always good to have the information of any time or gate changes while traveling plus the added comfort feeling knowing any problems are covered.
William, thanks so much for the 5-star review. We are so glad we could be right there by your side providing updates throughout your trip! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Kept us up to date with flight information and gate changes.
Cynthia - Thank you for sharing your experience. We truly appreciate it. Hope to travel with you again soon. -Jeff, VP of Claims at Faye
Easy to navigate; competitive price
Cynthia - Thank you for sharing your feedback! We're so happy to hear the app was easy to use and our rates were affordable. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Easy to use website. Also felt secure knowing I have the coverage for our trip.
Irene - Thank you so much for the positive feedback. We love to hear that you felt protected during your travels! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Knowing that Faye was there for us if needed.
Cynthia - Thank you for sharing your feedback! We’re so glad you felt confident knowing we were there by your side. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
No travel issues, so no interaction with this travel insurance company was necessary. They did keep in touch throughout our trip, so it would have made it easy to contact them if necessary.
Scott - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
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