Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.Great travel insurance. Easy to buy it and easy to make claims online.
Robert - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Flight information (i.e., on time, delayed), which carousel to pick up my baggage, pictures of passport, luggage, emergency contact info uploaded, price of travel insurance tailored to our needs.
MC - Thank you so much for the positive feedback. We hope to travel with you again soon! -Jeff, VP of Claims at Faye
Nice people! 🌸
Wow, we really appreciate the kind words! Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
Our trip was fabulous. Ellen w Harrell Our accommodations were first class, beautiful, and staffed with helpful employees. The tour guides were knowledgeable and did an excellent job. The educational opportunities were informative.Best of all James Cramer, our driver, was a five star guide, helpful, kind, and knowledgeable. He made our trips through the country delightful.
Ellen - Thank you for sharing your wonderful experience with us! We’re thrilled to hear that your accommodations were top-notch and that your tour guides and driver, James, made your journey through the country so delightful. We’re honored to have been part of such a memorable trip and look forward to our next adventure together! - Jeff, VP of Claims at Faye
Very easy to book travel insurance on line .
Bernd - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
Max - Thank you so much for the positive feedback. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
The app made it easy. Loved the reminders that Faye sent too. Fortunately, we did not have any claims on our trip
Laurie - Thank you so much for the positive feedback. We're so happy to hear you enjoyed the app and that you didn't run into any issues while traveling! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Pauline - Thank you for sharing your feedback. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Useful and love the plane tracker and its updates will use again on next trip
Thank you, Luis, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
It’s been 3.5 months of my claim saying “under review”. After marketing themselves as instant pay out, it’s pretty unacceptable for it to take this long and just complete silence from them. No idea when and if I will hear from them. Pretty scammy. They’re readily available when you’re signing up yet disappear when you want to make a claim
Devorah - We are so sorry that this has been your experience so far with Faye. Unfortunately, we have been unable to locate your claim based off of the information included in your review. At your earliest convenience, if you could please reach out to us at [email protected] and include your full name as it appears on the policy along with the policy/claim number. Once we are able to locate your claim, we can review it and reach out to provide an update as soon as possible. Looking forward to connecting with you and getting this resolved. If you have any other questions or concerns, please feel free to either reply here or include it in the email requested above. - Jeff, VP of Claims at Faye
I loved the way the app kept me informed about potential changes in my itinerary, as well as making any potential claims easy to process. Good job!!
Jeff - Thank you so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. Looking forward to your next adventure with us. -Daniel, VP of Product at Faye
This was the first time we signed up for insurance when traveling and Faye was very simple to use and seemed reasonably priced. The follow up and response to a question I had afterwards was helpful, polite and fast. Thank you for making us feel secure!
Nancy - Thanks for the incredible feedback! We're thrilled to hear you had such a great experience with us. Can't wait to see where you take us next! -Jeff, VP of Claims at Faye
I like how Faye’s benefits are explained in plain English. There doesn’t seem to be a lot of weasel room that is typical of insurance companies. Luckily, I have yet to require any of your services, which is a good thing. I consider Faye to be my rabbit’s foot for on-time flights and mishap-free travel.
Marcia - Thank you so much for the kind words! We’re thrilled to hear that you found our benefits clear and easy to understand—transparency is very important to us. We love the idea of being your good luck charm and are so glad your trips have been smooth and mishap-free. We truly can't wait to see where you take us next! - Jeff, VP of Claims at Faye
I felt like if we had had any problems that we would have been able to text and communicate right away to get help. That is huge.
Lynn - Thanks for your trust in us. We're happy to hear we were able to provide you with peace of mind during your travels. Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Easy to get set up and have us peace of mind on our trip.
Scott - We are so happy to hear that the application process was simple and that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Rhonda - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Amit - Thank you so much for the positive feedback. We love hearing that the app was easy to use! It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
No stress knowing I was covered if there were any issues.
Alexander, we are delighted to have played a part in ensuring your trip was stress-free. Faye is here to assist you with any future travel needs. Wishing you many more safe and memorable journeys ahead! -Jeff, VP of Claims at Faye
Sylvia - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
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