Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.Easy to sign up, user friendly app. Fair pricing.
Christine - Thank you for sharing your feedback! We're so happy to hear the app was easy to use, the application process was simple and our rates were affordable. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Fortunately we did not have to use the insurance. Updates on flight status, gates, were nice.
Greg - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
We had no problems with our travel. And therefore no need to use Faye.
We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Great planning and communication with our Travel Advisor Kelsey Casey.
Steve - We’re thrilled to hear about your extraordinary experience working with Kelsey. It's great to hear she made it such a wonderful trip for you. Wishing you many more safe and memorable journeys ahead. - Jeff, VP of Claims at Faye
It was easy to set up and fair pricing. I was impressed with the communications during my trip about my flights and other details
Thank you for the incredible feedback! We're so happy to hear the application process was easy and our rates were affordable. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
I didn't need your product but was glad to have it in my pocket, just in case. Very easy to obtain. Thanks
Christine - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Thank you so much for sharing your experience, Marianne! We're so glad we could be there for you when things didn't go as planned. It's great to hear your claim was processed smoothly. Can't wait to travel with you again. - Jeff, VP of Claims at Faye
They haven’t had to make a claim, thankfully, the experience of using Faye is confidence inspiring every step of the way. The communications are great and helpful and not excessive.
Thank you so much for your kind words! We’re thrilled to hear that you found our communications helpful and that we gave you confidence throughout your trip. We truly appreciate your trust in us and look forward to being your travel companion on your next adventure. - Jeff, VP of Claims at Faye
Very happy Faye had my back. I was happy nothing bad happened on our trip, but I did have a few questions regarding doctors and emergency rooms and Faye came through very quickly.
Wendy - Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Fortunately I didn’t need to file a claim, but the processes of applying, getting a quote, and setup made me feel highly comfortable that filing a claim would be easy, and handled in an expedient and professional manner. Additionally, I made use of Faye’s eSIM and it saved me from my cellular provider’s failure to connect 5G service. The eSIM fee was very fair, worked the entire time of my trip, and when I briefly needed customer service during activation they were available and responsive. All my future travel insurance needs will be handled by Faye.
David - Thank you so much for the incredible feedback! We’re delighted to hear that our sign-up process was seamless and that our eSIM helped keep you connected during your trip. We’re honored you’ve chosen Faye for your future travel needs and look forward to being your travel companion on your next adventure. - Jeff, VP of Claims at Faye
I did not need Faye but it always gives me peace of mind and I never travel without it.
Rebecca - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Your communication during my trip was way beyond my expectations. Great job
Patricia , thanks so much for the 5-star review. We are so glad we could be right there by your side providing updates throughout your trip! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Ease of obtaining this insurance and great coverage options.
Donald - We are so happy to hear that the application process was simple and that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Easy application, clear coverage details, and piece of mind while traveling abroad
Jeffrey - We are so happy to hear that the application process was simple and that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Prompt response, clear directions, and great follow up. Would strongly recommend using this for international travel.
Holland, thanks so much for leaving such an amazing review! We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Was easy to sign up. Had no issues.
Mary - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy and that you didn't run into any issues while traveling! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
I love the communications. I will use you on future trips.
Mary, thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
Just knowing we were covered in case of an emergency. Thankfully we didn’t have to use it.
Kathleen - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
We did not have any issues that required support or follow up. We had a great trip and all went well.
Milton - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
It was nice to have the updates regarding our plane travels When we arrived in SFO the only bad thing was that our luggage was still in Paris
Thank you for sharing your feedback. We’re so glad our flight updates helped keep you informed while traveling. We are truly sorry to hear about the frustration of your luggage being delayed in Paris, and we understand how challenging that can be when arriving at your destination. We appreciate you choosing Faye, and we hope your next journey is completely seamless. - Jeff, VP of Claims at Faye
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