Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
以上内容由商家自行提供，未经平台核实。Faye Travel Insurance（withfaye.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 269 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 64% 的差评；评价主要围绕使用体验、客户服务。数据最后更新于 2026-09-07。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我不断了解任何航班延误等情况。 幸运的是，我不需要任何医疗帮助。
We are happy to hear you didn't run into any medical issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
感谢您的简短更新。不要增加频率，因为这可能会变得烦人。特别感谢登机口变更的更新，因为您比航空公司更快。
Thank you, Yvonne, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
工作人员很棒。食物没有我们希望的那么好。船一直感觉很干净。
Mike - Thanks for bringing us along. We can't wait to see where you take us next! -Jeff, VP of Claims at Faye
我给五颗星是因为 Faye 的每个人都非常有礼貌、理解和令人放心。 然而，我本应开始旅行的第一个电话是在 7 月 6 日。尽管我在延长行程时已与代理人谈过，但 Faye 的文件仍然显示我于 7 月 10 日离开，而不是 7 月 5 日。Faye 的“欢迎回家”电子邮件于 7 月 20 日收到，尽管我直到 7 月 21 日才返回——同样，当我添加并支付更多保险时，我已通知 Faye 这个新日期。
Melinda - We’re so glad to hear you had a great experience working with Faye! At the same time, we’re truly sorry about the incorrect information on your documentation. Thank you for letting us know—your feedback has been shared with our team so we can make improvements and help prevent this from happening again. If there is anything more you’d like to share, please email my team at [email protected] or call us +1-833-240-7056. -Jeff, VP of Claims at Faye
其一，我不必使用它来进行任何索赔。最重要的是，我觉得带着它去旅行是很安全的，这是一种乐趣。
Brian - Thanks for bringing us along. We love to hear that we helped you feel safe and that you didn't run into any issues while traveling. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
我喜欢航班状态更新。在伦敦希思罗机场旅行时，令人沮丧的是，登机口直到航班起飞前 60 至 70 分钟才公布。在过去的几次行程中，FAYE 应用程序提前了整整 30 分钟通知我登机口。 这非常有帮助，因为希思罗机场非常大，到达登机口可能需要很长时间。
Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
如果我不得不取消的话，我的旅行将得到报销，这让我松了一口气！
Evon - So glad to hear that you chose Faye to protect your trip! Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. We hope to see you again soon! -Jeff, VP of Claims at Faye
我安心了，知道我有保险
Daniel - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
知道我们有 Faye Insurance 让我们安心了。我们有一个 5 人的家庭团体，包括 2 个孩子、他们的父母和 1 名老人，前往 3 个欧洲国家旅行。这样就少了一件需要担心的事情。很高兴我购买了保险以应对紧急情况。
Sharon - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
我最近需要为我的跨境旅行购买汽车保险。我进入报价页面并填写了我的轿车的表格。我提供了品牌和型号等详细信息，以及我之前的保险范围。这个过程比我预期的要长一些，但我可以直接在网站上比较不同计划的报价。我选择了一份以合理的价格提供良好承保的保单。唯一的问题是当我第一次尝试提交表单时 - 我错过了必填字段，这导致了一些挫败感。不过，该网站立即指出了这一点，所以我可以立即修复它。提交后，不到 15 分钟，我就收到了我的保单文件。总的来说，这项服务很有效，并且毫无麻烦地满足了我的需求。
Thank you, Lauren, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
没什么可说的。感谢您的报道。
Rj - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
让我发布有关航班时间变更的帖子，
Julie, thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
我们参加了一家管理良好的旅游公司的旅行，航班没有任何问题，所以我们从来不需要向 Faye 寻求任何帮助
Robert - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
我在老挝和柬埔寨的手机连接非常好。谢谢，
Of course, Kishor! Thanks a lot for sharing your experience with us. We're really glad our eSim could help you stay connected while you were traveling. -Jeff, VP of Claims at Faye
与真实的人进行个人沟通，他们对文件和审查的要求非常有帮助和彻底。 这无疑是我与保险公司合作的最佳经历之一。 当我准备好所有必要的文件后，审查并没有花很长时间，我就收到了取消行程的全额退款。
Thank you so much for sharing your experience, Bruce! We're so glad we could be there for you when things didn't go as planned. It's great to hear your claim was processed smoothly. Can't wait to travel with you again. - Jeff, VP of Claims at Faye
我不明白是谁写的这些正面评论，这是我处理过的最糟糕的公司。我不得不取消旅行并提出酒店预订费用索赔（我获得了航班的全额退款）。他们已经审查该索赔一个月了，他们已经三次要求我提供与我第一次提交索赔时提交的完全相同的文件。客户支持很糟糕；他们不会通过聊天或电子邮件回复，也没有其他方式联系他们。如果没有人回答，应用内聊天还有什么意义呢？一个月来我每天都给他们发消息，但没有回复。我不建议从他们那里购买任何东西。如果您需要提出索赔，您将等待很长时间，而且没有人会回复您的消息。
Hi Julie - We’re truly sorry to hear that this was your experience. Your claim has been escalated directly to a Senior Examiner for review. Please give them some time to thoroughly look into it, and once they’ve completed their assessment, we’ll get back to you with an update. We truly appreciate your patience and understanding. Just a friendly reminder: our customer support team is here for you 24/7! Sometimes, when call or chat volumes are high, it might take a few minutes to respond. If you ever have trouble reaching someone through the app, feel free to give us a call directly at +1-833-240-7056. -Jeff, VP of Claims at Faye
Belinda, thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
爱费耶 - 很容易合作并且非常包容。我真的很感激与人交谈是多么容易！
Rhonda, thanks so much for leaving such an amazing review. We are overjoyed to hear about your experience with us! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
我们在旅途中遇到了很多问题。 Faye 让我们的索赔变得如此简单。 艾拉的后续行动非常出色。 我们的索赔得到了顺利支付。 他们真的很努力为您提供优质的客户服务。
Thank you, Amy, for sharing your experience. I will make sure to share this feedback with Ella directly. We love hearing that you had a positive experience with Faye, and we hope to travel with you again soon! -Jeff, VP of Claims at Faye
事实上，我这次旅行不需要使用保险，但在我的最后一次旅行中（我不认为我会写评论），所以我现在只想说，自从我去年使用 Faye 旅行保险以来，我永远不会使用任何其他保险。这是我经历过的最简单、最快、最好、无忧无虑的服务！全能。无论是找医生还是报销。太棒了。
Thank you so much, Netti. We love hearing that you had a positive experience with Faye. Feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We can't wait to see where you go next. -Jeff, VP of Claims at Faye
共 269 条符合条件的评价
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