AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Quite nearly the worst tracking of platform out there. So many bugs and errors. I would not recommend this product plus it’s very limited on what you can do and what it does. It over charges, free plan isn’t really free, customer support isn’t good, the list can go on. I would recommend using route.
I cant get rid of monthly payments for months! They just charge you even after you asked to cancel. Og Its my third attempt to get rid of payments for something I dont use.
Shipment tracking software that was likely devised by this company and successfully integrated has come in handy for me! It was easy to install it and customers oftentimes leave positive reviews about the simplicity of the interface when they track their parcels.
This is what I call quality service and software that was made to last. It's difficult to find something better than this, imho.
I am a customer who ordered from the Muddy Mat company and the package was to be sent to me here to my home in Russellville, Arkansas. They told me my order was sent on 2/12/2025.
I started trying to track it. It is being shipped by AfterShip. Finally, on 2/18/25 I got a message saying they had attempted to deliver my package....in Lowell, Arkansas. I looked it up and Lowell is about 2 hours from Russellville.
It is now 2/24/25...12 days since it entered shipping and 6 days since they said they attempted to deliver it in Lowell, AR and I STILL don't have my package and have had NO update on tracking.
I feel I have either been scammed by Muddy Mat company, or by the AfterShip company. Not sure which, yet, but I'm about to report it to paypal through whom I paid for this order.
AfterShip initially showed a lot of promise and we had a great introductory call with them. We signed up for their service with the promise of smooth integration with Klaviyo, only to face persistent technical issues that made the service completely unusable in production. Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered.
To add insult to injury, we were charged for two months of service (including an "over use" extra charge in month two!) yet only received a partial refund for the first month—leaving us out of pocket for services that never actually saw production due to their technical issues. An understatement to say disastrous for our small family-run business.
We cannot recommend AfterShip based on our experience. Their ineffective integration and unsatisfactory billing resolution have left us feeling taken advantage of. Save yourself the hassle and look elsewhere for a reliable solution.
I’ve been a loyal customer for years, using DHL courier paying around 1k a year. We decided to add another Courier and were told that we had to pay 2k for the 2nd courier to work. We were 2 month into the payment cycle so we asked for a partial refund so we can stop the service but were denied. This has never happened to us before, we are extremely disappointed
This website is ridiculous. Every time I search the tracking number I was given, I get different tracking logs. So far it's been delivered in Missouri, is on it's way in Canada, been delivered in Michigan. I'm in Minnesota. The "service" is a scam.
Very very unreliable service they constantly charge you overcharged fees and 6months they didnt sort out my issue. They have also overcharged me and not refunding me. 6 months my inventory has constantly had issues they had no idea what the issue was, my inventory was a constant mess they still continued charging me and refund any of my money despite them not providing me with the service i pay for very very bad service would not recommend
for no reason aftership.com have been sending me
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Verification code, which I have sent them loads of email to cancel this account with immediate effect, but its so exhausting when you keep telling Aftership I do not have an account, please stay away from you company.
When I first started using this app a year ago, it was pretty reliable, however, after about 6 months, the unpredictability became a certain issue, that has remained constant. I am finding that it does not hold true to accuracy of where a package is located, I am also seeing that many times the packages don’t move from certain spots and AfterShip does not pick that up on their app. There has been many times when the location will move and change, and then it won’t move and change and show delivered. This happens not with just one company, but with every company that they have on their app. I’ve seen it with USPS FedEx, DHLUPS and others. I have come to find this app very unpredictable and unreliable, And unless they do some serious tweaking to fix it, it isn’t worth putting on your phone. If an app does not accurately track where a package is coming from and where it’s going to and where it’s been it’s not reliable.
I have been paying for aftership for months and its actuially losing me sales. It does not update tiktoks shipping status. So the customer gets the product and a refund at your expence. I am desperately trying to find another app. £18 a month to lose sales really amazing.
I stopped using the AfterShip iOS application years ago, but I still get alerts from them saying they are tracking my package. I don't want them to track anything! I logged into the web application to try and delete my account and there is no option to do so.
They regularly send emails saying "Congrats! 1 package are found." That tells you all you need to know about Aftership. I have emailed them 12 times about this. They just fob me off with irrelevant standard replies telling me to contact the courier, or they completely ignore me, or they claim I haven't replied when I obviously have. Utter garbage.
No updates on their tracking! Chatbot tells me to contact support@AfterShip whereupon the “customer service” again says to contact support@aftership. Concluding there is no customer service and they merely use bots to hand out information to be found on their faqs. Trrrible
Do not get trapped by this company. I've never had a company tell me it takes 2-4 days to deliver in the U.S. and each day the product doesn't arrive they add an addition 3 days (repeat). No updates on location and an invalid contact number. This company is a total rip off.
this is the worst possible tracking website that has ever been created
the status of the package gets updated once per 3-12 hours, the statuses are most of the time wrong, the support is awful with 0 knowledge, not sure how anyone can actually pay for that, when there are other free sites that actually work with the updates within 5 minutes, not 3 hours
I received no prior communication about an Aftership renewal. When I saw the charge on my credit card, I immediately requested a cancellation and refund, but they refused, citing policy. The customer service was unhelpful and made it clear they don’t value their customers (I had intended to return). It felt like their main focus is on profit rather than supporting small businesses like mine. I recommend avoiding Aftership and considering alternatives like ShipStation or Route.