AfterShip

This is a horrible delivery company

This is a horrible delivery company. No customer service….

Damn i can't give a review with minus stars

sorry the lowest I can go is 1 star or it won't let you write review Well what can I say what a shower of sh*te, they are about as useful as a bucket with no bottom, I have been tracking king a package since 1st of this month Nov 2025, so far it has departed customs, the departed Distribution on the 8th, 12th, & 14th November, then was out for dispatch on 15th & 16th November then apparently today it was delivered, NO IT WASN'T, over the last 12 days I have emailed them asking for the name and tracking number of the UK courier who will be delivering as I am certain it won't be China Mail but I get back is a generic auto email. Absoloutly shocking the have no customer service number or email that responds. if you use this organisation??? that should be DISorganisation you need you head feeling

Review for Aditi Pandey (AfterShip SDR)

Review for Aditi Pandey (AfterShip SDR) My interaction with Aditi Pandey was disappointing and unprofessional. Her follow-up email carried a sarcastic, condescending tone — implying that my company’s challenges “must not be causing enough headaches.” That kind of attitude is not appropriate for sales or client outreach. Professional communication should demonstrate respect for a prospect’s time and decision, not passive-aggressive commentary. Based on this experience, I would not consider engaging with AfterShip or recommending their services to others.

Really bad customer service.

It's totally a scam

It's totally a scam, I got billed on a plan which I'm not aware of, and somehow I can not cancel it, they simply not allow you to unsubscribe the plan, so the bills go on. And the app itself has so many bugs, my return rules are set to have return window and sale items are not eligible for return. However, I keep receiving returns which are either months out of return window, or sale items. Then I contact custom service and got replied saying the is no discount code or coupon used in the sale items, therefore it doesn't count as a sale items. For the record, items was clearly marked 50% off on my website.

JCEX is a scam and aftership no help

The Jcex tracking updates kept updating for a month however no update that JCEX said it was delivered. Not until I went looking for the shipment did I find out it was supposedly delivered days ago but was not. All security camera footage shows noone arrived at our home. There is no way to contact the carrier in a real way (a link to a Chinese website that has no contact either), the phone number is not in service. You try to leave a review but there is no where to do that despite showing reviews on their website. You try a chat with them but it is a robot with automatic replies that send you in a loop of contacting a carrier that isn't there. Not sure the point of this tracking platform, especially if there are issues. 0 stars if I could.

Terrible service

Terrible service. DO NOT USE! They kept taking payment after I cancelled my account. When I went to complain, I must of emailed 7 or 8 different people who kept starting the conversation from scratch. Then they refused to refund me. Had to fight for it. HORRIBLE

Cary Watson美国 · 写过 3 条评价 · 体验于 2025-10-10 · 发表于 2025-10-11

WORST EXPERIENCE IN THE HISTORY OF THE…

WORST EXPERIENCE IN THE HISTORY OF THE WORLD DO NOT USE

Totally understaffed to support their product

The companies product seems fine in general but they seem totally understaffed in terms of support. A support ticket routinely takes a month or longer for a simple short email reply.

The Klutch美国 · 写过 12 条评价 · 体验于 2025-08-18 · 发表于 2025-08-19

I’m incredibly disappointed$2,500+ charged with no onboarding, no demo, and unusual billing behavior with…

I’m incredibly disappointed with Aftershipt. We were charged over $2,500 to get started on their platform, yet we were never provided a proper onboarding, walkthrough, or demo of how to use the tool. There was no setup support, no account manager, and no communication to ensure we were getting value from what we paid for. To make matters worse, two different IP addresses were used to attempt to charge our card — even after our original payment was submitted. When we brought this to their attention and asked for a breakdown of the charges, we were told the charges couldn’t be refunded — yet we were offered to stay on the platform for less than what we were originally charged. That made absolutely no sense. To this day, I still don’t understand what we were even charged for. If you’re a business thinking about using Aftershipt, I strongly urge you to ask detailed questions before paying anything — and get everything in writing. This experience has been both confusing and frustrating, and I would not recommend the platform based on how we were treated.

Andy西班牙 · 写过 57 条评价 · 体验于 2025-08-08 · 发表于 2025-08-08

This company is a bloody disgrace

This company is a bloody disgrace. I have contacted their customer service who just bounce you to another department. They do not read and messages. They are thick. Tw days I have tried to find a packet. I may swell bang my head on a wall

Reginald jensen澳大利亚 · 写过 5 条评价 · 体验于 2025-08-01 · 发表于 2025-08-08

Aftership is not updating their…

Aftership is not updating their tracking it's a great app to use but I wouldn't rely on their delivery status I've had stuff delivered and that says on after ship that it's still on the way

DO NOT TOUCH THEM

DO NOT TOUCH THEM. THEY HAVE BEEN TAKING HUNDREDS OF POUNDS FROM MY ACCOUNT AND I CAN'T STOP THEM

Roger Dalpe美国 · 写过 30 条评价 · 体验于 2025-07-17 · 发表于 2025-07-18

Don’t believe the app to help with foreign shipments

As a buyer I relied on this app to track four separate shipments from china. The tracking disappeared once the shipment reached Oklahoma and tracking was supposedly handed off to a ground delivery company each time. Suddenly the app claimed the shipment was delivered to my destination. I never received the shipments. I requested shipment information from corporate but the app company never responded. What I learned is the app is manipulated by the Chinese sellers to make me think there’s a shipment but there’s no such shipment. Beware.

T Clock美国 · 写过 1 条评价 · 体验于 2025-07-15 · 发表于 2025-07-16

Aftership is Logistics mismanagement

This logistics data portal is replete with trite phrases that do not reassure. Order in process, In transit, transfer hub, out for delivery, last mile... Meaningless double-speak designed to mislead. Aftershit is doing business at the pace of mistrust.

Super fast and helpful as always

Some of the worst business support I've…

Some of the worst business support I've received. Agents clearly not reading prior context in thread, not addressing the core question, just copy-pasting previous answers.

Albion Garden Customer Service美国 · 写过 1 条评价 · 体验于 2025-06-17 · 发表于 2025-06-17

Quick solution

Reginald jensen澳大利亚 · 写过 5 条评价 · 体验于 2025-04-01 · 发表于 2025-06-03

After ship don't use it I have been…

After ship don't use it I have been using this for a few months and all my parcels get delivered and they never tracked them properly they say it is waiting for updates from The Courier what a lot of rubbish by parcels were delivered and they are still tracking them can't get updates properly don't trust him with your parcels for updates

Shipments sit for days at origin…

Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as the AfterShip site. Packages take 5-6 days longer to receive. This is not acceptable for medications or medical supplies. I'm very concerned about the security of my medications and supplies.