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Agoda

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968 条评价

3.0968 条评价
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关于 Agoda

数据更新
网站
www.agoda.com
分类
旅游度假
所在地
新加坡
状态
待认证
近 12 个月
901 条评价
差评回复率
93%（357/384 条）
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www.agoda.com

商家自述

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.

以上内容由商家自行提供，未经平台核实。

Agoda靠谱吗？

Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

E
Enni泰国 · 写过 1 条评价 · 已认证 · 体验于 2026-09-19 ·

Booking service is good

Booking service is good, cancellation Service is very bad

Agoda 回复2026-09-27

Hi Enni, Our apologies for the inconvenience caused. Please let us look into your booking issues from the Social Media Team's end. To proceed with the case, please email the case summary and booking ID to [email protected]. Our agent will respond within less than 24 hours. In the email subject, please write the following - [Agoda Booking ID XXXXXXXXX, TrustPilot #1240121] For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging). Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz

B Nikrav美国 · 写过 14 条评价 · 体验于 2026-08-11 ·

You get what you pay for

Agoda often has the cheapest hotel / flight prices out of any platform which is a big plus. For example. the same hotel would be marked down anywhere from 5-20% from similar booking sites in my experience. But if you have any issues with the booking it can be difficult to fix the issue as you are not making the booking with the company directly, rather through Agoda who acts as a third party. That's a risk I'm willing to take most of the time. Their website and app are also quite buggy, for example I couldn't deposit cash back I had earned for many attempts, and I am still not able to add my phone number to my account, because it shows an error message. Still would recommend Agoda but with some minor tweaks it would earn 5 stars.