Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
以上内容由商家自行提供，未经平台核实。Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Agoda has a good deals especially with hotels, I’m satisfied with that. The only thing which happened to me twice is that when I book the Date and double check, the Date is different which the reason sometimes I have to cancel it instead… I was thinking the hotel is not available on the specific Date I gave. It happened 2 times. But in my total experience I’m satisfied it’s just have to check the Date again.
Seems very easy and straight forward to book.
This is where I always booked my hotel/ accommodation every time I travel locally or internationally. The booking and everything is smooth.
Hard to talk to real human. You should let us to leave message or email until u assist us. So hard to talk to the bot.
Hi Wekzzzzz We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Unfortunately, we are unable to locate your booking. Please provide us the following information below so we can identify your reservation: - Booking ID - Full lead guest name - Email address - Phone number (including country code) You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication) Thank you. Regards, Nillo
At Agoda, I have made 3 reservations. When it works flawlessly, Agoda is a charm. But if there is any glitch of any kind, booking through Agoda is the worst experience - because they dont have any form of customer service. They expect that the world is so simple and process driven that algorithms and virtual chat bots are sufficient. I made a booking (Booking ID: 1706975704 on March 15th) and the system transacted properly - collected the Rs. from my UPI a/c and a few hours later the system rejected the reservation due to a "system error". The nice algorithms said my Rs. would be processed back into my UPI payment. when I go into the system - even today - it says it has been processed - and I have not seen the Rs. I suspect I know what is going on - and if only I can talk to a human being, I can fix this problem in 10 seconds. unfortunately Agoda thinks we live in a world where humans are not needed and machines will take care. The system took the Rs. from my NRE a/c and the algorithm is trying to put it back (which is not allowed - since NRE a/c cannot take INR) the virtual chat is a perfect case of circular logic - Agoda has built a perfect moat to ensure you dont touch or talk to a human being. so, as a last resort, I am writing this review to warn my fellow travelers. Mine may be a unique case, but there could be several others who could be paying from their NRE a/c -- and let this be a warning to them. Agoda is lovely - if nothing changes - and you dont need to talk to anyone in customer service.
Hi Guru G, We found our customer service team has provided required information to you via messaging channel in the application. If you have additional inquiry, kindly continue contacting our customer service team for further assistance. ^SS
Fair hotel rate. Unfortunately response to booking was so slow (nothing happened) that I tried again and then ended up double booking. Fortunately cancellation was allowed for some weeks, until just before my stay, so I could cancel one booking without penalty.
Hi Kenneth Edwards, We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Unfortunately, we are unable to locate your booking. Please provide us the following information below so we can identify your reservation: - Booking ID - Full lead guest name - Email address - Phone number (including country code) You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication) Thank you. Regards, Nillo
Great booking experience, really good price and lots of options available
Simple to use app the only thing that does not give you 5 stars is the lack of ability to navigate over a map showing the hotels with prices like on the booking.com app you have to click each hotel individually to see where they are for location it would be very good to he able to see the location map and it highlights each hotel with its price
Be careful with pay later. The price will change, and you will have an agreement with booking.com and not Agoda. They show you a price but this price you will accept is wrong. In Switzerland, this is illegal.
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system: 1. Agoda Booking ID 2. Lead guest name 3. Email address 4. Summary of inquiry Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Pau
At the time of booking, I was led to believe that High Flyer had a lift and provided complimentary breakfast, as it was mentioned in your "blurb". On arrival, NO lift, NO breakfast, and I had paid up-front, with no cancellation. The staff were as helpful as they could be under the circumstances, ie. I had a very painful knee, as well as my asthma, and other aches and pains of long-standing. I would be interested to know how i can write a complaint to your head office about misrepresentation when booked 8/8/26
Dear .J Yeomans Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our WhatsApp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Going with a two because, candidly, I never made it past signing up and looking around. It may be better than a two for those who enjoy looking at hotels with microscopic pictures on their phone. That is clearly what they push when they say, "Save 10% on first app booking!" - but only on the app, not on desktop. So, when I saw that, I immediately deleted the app and will never use the company. This is another company that has become more interested in data mining and behavior triggers than servicing their customers. App only discounts have become the norm across Asia for these charlatans. The practice should be illegal if it is not already and all the companies and banks that do it should be hauled into federal court.
Dear Josh H., Thank you for your review. We’re truly sorry to hear about the difficulties you’ve encountered. If you require further assistance, we have sent you a request for additional information so that we can locate your booking in our system. Kindly reply with the requested details so we can investigate this matter further. Alternatively, you may contact our Help Center at: https://www.agoda.com/info/contact.html You can also reach us via WhatsApp: https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Thank you for bringing this to our attention. We hope to have the opportunity to assist you further and regain your trust. Regards, KP
My booking kept failing with no explanation from agoda
Dear Sirs, Our apologies for the inconvenience caused. We'd like to review your case from our end. To proceed, please email the failed booking details and case summary to [email protected]. Our agent will respond within less than 24 hours. For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging). Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz
I had to change my booking a week before travel and tried to make a change (stay 3 days not 4) online. the only thing I could do was cancel my booking and make a new one. I tried booking a new one but it would have cost more for 3 nights than my original 4 nights. We went on the trip and of course checked out a day early but no refund. no one to talk to just an AI assistant.
Hi Jeff Bauman, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
Received booking confirmation to then later on in the day received an email to say my booking was cancelled when this was not the case
Dear Rachel Coombes Thank you for sharing your feedback with us. Please be assured that we are reviewing your case and will work to resolve it as soon as possible. Our team will contact you directly via email or phone to provide further assistance and keep you updated. For your privacy and security, we kindly ask that you do not share any booking or personal details publicly. If you need to provide additional information, please reply to our email or contact us through the following channels: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent Thank you for your patience and understanding. We appreciate the opportunity to assist you and will be in touch shortly. ^KP
This is the second time I booked a hotel with Agoda and definitely the last one. The price was more than attractive, and all went well until I received a mail which was supposed ri contain a link to the pre-checkin option and the free public transportation tickets. Both were masqued by Agoda for a ridiculous reason of "online safety". This means that the CLIENT IS DEPRIVED FROM TGE FREE SERVICE OFFERED BY THE HOTEL, because Agoda, as an intermediary, cares about their online safety. I find this inacceptable and will never again book with this service , however sweet the price may seem!
First time booking with AGODA. Booking was easy, will book again in the future.
Hi Mrs Margaret Mein, Thank you for your positive feedback. We see that you rated us three stars despite the positive review. Should you need any assistance regarding your agoda booking, please feel free to reach out to our official support team via www.agoda.com/info/contact.html (phone, email, live chat, messaging). Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz
I have used Agoda for years have never let me down reliable and efficient The only reason I did not give 5 star is I don’t understand and not interested in their cash back scheme
Hi TIMOTHY, Thank you for your message. Agoda Cashback is our membership loyalty benefits where some booking would allow you to receive a partial amount back to yourself. For eligible bookings, you can claim cashback via the app 60 days from the check out date, and the amount will be processed to your submitted card/bank account. Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz
Easy to use. Only issue is that is hard to get on the Philippines web site when out of the country.
!!!LONG READ BUT IMPORTANT TO READ BEFORE BOOKING!!! I have used Agoda several times in the past and never had an issue, so I was very disappointed by how this reservation was handled. I booked through Agoda in early August for a 4 night stay in November. This was lodging for an important international trip and an important event, so having a confirmed hotel reservation was particularly important. November is also an extremely busy travel period in this destination, similar to trying to book a hotel in New York City for New Year's Eve. Many hotels are sold out well in advance, so simply being told later that there is a problem with the reservation is not a minor inconvenience. By that point, comparable hotels may already be fully booked or significantly more expensive. The problems began when I contacted the hotel directly to see if they could accommodate a special arrangement before my arrival. The hotel told me that they only had a reservation for me for 1 night, even though I had paid Agoda for 4 nights. I immediately contacted Agoda, and what followed was a long series of messages and phone calls between myself, Agoda, and the hotel trying to determine what had actually happened to my reservation. Agoda repeatedly assured me that the reservation was active and confirmed in their system. At one point, the hotel was able to locate a reservation using the booking information Agoda provided, but it was not under my name. The hotel told me that the reservation appeared to have been transferred to another guest's name. I continued going back and forth with Agoda trying to get a clear explanation and confirmation that my 4 night reservation actually existed. Eventually, the situation became even more concerning. The hotel told me that there was no reservation under my name at all. The hotel also stated that they had not received the reservation details or communication from Agoda that Agoda was referring to. Throughout this process, Agoda continued telling me that the supplier would send the reservation details to the hotel approximately 7–15 days before check-in, and that it was therefore normal for the hotel not to have the booking details yet. However, that did not resolve the fact that the hotel was already telling me that the reservation they could locate was for only one night, then that it was under someone else's name, and ultimately that there was no reservation under my name. I spent a significant amount of time, weeks!!, contacting both Agoda and the hotel through numerous messages and phone calls just trying to establish whether the reservation I had paid for actually existed. I was repeatedly given assurances, but I could never get a consistent answer that matched what the hotel was telling me. Agoda initially offered to refund me in Agoda Cash rather than back to my original payment method. After further escalation, Agoda ultimately refunded amount back to my original payment method, which is still pending. However, it took a lengthy and frustrating process to get to that point. The issue here was not simply that a hotel reservation went wrong. It was the conflicting information, repeated assurances that the reservation was confirmed, the inability to obtain a valid confirmation from the hotel, and the amount of time and stress required to resolve the situation. I had previously used Agoda without problems, but after this experience, I would be very cautious about relying on Agoda for an important international trip where having a confirmed hotel reservation is critical. When a customer books and pays months in advance specifically to secure a hotel during a peak travel period, they should be able to have confidence that the reservation actually exists and that the hotel will recognize it.
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you.
共 968 条符合条件的评价
