Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Hotel is convenient for a short stay for a couple which is very close to the Galleni MRT and McDonald, supermarket and street food shops.
But rooms are too small, No kettle provided.
Customer service is remarkably good and worth to price
Agoda 回复2026-09-07
Dear Prath,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
KP
I recently booked a hotel in Langkawi. I asked to be quoted in Euro. At finalisation of the booking in stated I had to pay in USD. I wanted to pay in Euro on my credit card. When I went back and chose payment in Euro the price went up 5% from the original quoted search price. UNACCEPTABLE!
Agoda 回复2026-09-07
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you.
I did not like the stress they gave me, and had to insist on my rights just to have a better compensation. I booked and paid according to the price indicated, got the confirmation, and even during the call with the Agoda team it was confirmed that my booking is similar to their record. I arrived at the hostel only to learned that I was assigned in a different bedroom type, planned to reimburse me for 5 euros only plus refund. I had to change plans that day to attend to the booking mishap.
Agoda 回复2026-09-08
Hello, we sincerely apologize for the issue.
As this channel is unverified for security reasons, we are unable to assist further here. We have already sent an email to the booking owner. Please kindly check your email and reply to our email with your request in detail, and our team will review it for you.
Thank you.
Regards
phop
I’ve already reported it: when I select dates (i. e. 20-26.10), it searches for them, but when I go to a hotel page, it changes the dates to 20-25.10. I made a booking to the wrong dates because of that, good that it was with free cancellation. I had to book the same hotel on a different service because of that
Agoda 回复2026-09-06
Hi Gulnara,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
The final amount that was debited from my credit card is always higher then the showed price!
Agoda 回复2026-09-07
We sincerely apologize for the issue.
As this channel is unverified for security reasons, we are unable to assist further here. We have already sent an email to the booking owner. Please kindly check your email and reply to our email with your request in detail, and our team will review it for you.
Thank you.
Regards
phop
Hi MR DREW MCHARD,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
^Moh
Hotel show fake images & agoda is not taking any action or responsibility
Agoda 回复2026-09-06
Hi jigna Kapasi,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the details.
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
Book a room near my husband in hospital all worked well.
Agoda 回复2026-09-06
Hi Samantha Penniall
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
Rebate system should automatily credit the card the booking was made, customer should not have to do.
More often properties should be inspected for facilities and comfort.
Agoda 回复2026-09-05
Dear William Michael Major,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve faced and regret that we did not meet your expectations.
Upon reviewing your case, we can confirm that our team has been in contact with the lead guest and has provided the necessary assistance.
If you require any further support, please reply to the email we just send to you.
Sincerely,
ASh
Thank you for sharing your positive experience!
We`re excited to hear that you enjoyed your experience with Agoda! If there`s anything else you`d like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Profanity or abusive messages will be sent on their chat AT LEISURE
They were threatened by myself that if they did not refund me after my accommodation they will deal with my bank for FRAUD. ....should they do this to you or anyone else TELL THEM FRAUD
After 20 mins I threatened them they obtained my number and rang me in UK at 2am to apologise...refund me 30£ ...price of the room a d 10% compensation of this price
I accepted
Profanity was applied in my messages to them
All other bookings by the way never had a problem but this 1 crossed the line
Agoda 回复2026-09-05
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
Efficient reservations
Reasonable prices
Sometimes advertising too aggressively
Agoda 回复2026-09-05
"Dear,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
Ash"
nice and good lay out to understand what is included
good customer service as get message straightway
Agoda 回复2026-09-05
Hi MRS MAKDA,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
Good selection of hotels and prices .The booking windows were a little slow and I had a problem in that the hotel I chose had One Room left at this price and after the click to book up came in red sorry someone else had booked the room but I could book another room at the hotel at a higher price. This I did do and the booking went through.
Later I found TWO emails confirming the original failed booking and the second booking.
Contacted the hotel who confirmed that I had two booked rooms. Cancellation of one room was easy on the website
Agoda 回复2026-09-04
Hi, Thank you for your feedback. If you have any questions regarding your booking, please feel free to reply to the email we sent and provide your specific request. We will do our best to assist you.
Regards,
phop
