Agoda

I followed your instructions re…

I followed your instructions re downloading the app for further discounts on a first booking. Sadly this was not the case! The booking i found via an internet comparison search gave me a price that was almost £40 cheaper than your app…? But it was from yourselves? So I’ve since deleted the app and will continue to check for better deals on the comparison sites instead of using any dedicated apps in future - as it’s evident that the deals off the apps are much cheaper - despite there being unfounded promises of extra discounts bring available for using them? Hope this feedback gives you an insight as to how to improve your service.

The app wrongly claims to have further reductions…

The website claims that we have further reductions and keeps on telling that a further sale of 10% is available but only for the next hour. It is simply not true. There is no further sale and the price does not come down. The further down I saw it coming was £ 1 only, and it is only after I did a google search on a particular hotel and Agoda was mentioned of having a lower price than the one which claimed to be a special deal on the Agoda app itself!

Scamed

Used my Wise card once - to purchase accommodation on Agoda - within a month I had endless un authorised attempts to purchase a range of goods and services. If there were alternatives to use these apps I would jump on board.

The hotel is magnificent however the…

The hotel is magnificent however the bar staff were miserable impolite and really looked like they didn’t want to be there!!

Always use agoda for S.E Asia hotel…

Always use agoda for S.E Asia hotel bookings. Never had any issues in years of hotel bookings. Only reason I gave 4 star and not 5 is because recent booking I had price in British pound, and when completing booking it changed to Thai Bhat, if I paid in pounds price went up, so I paid in Bhat.... Not a major issue, unless you might incur extra card charges. I didnt so no problem, just something to watch out for but otherwise always excellent.

Hotel ratings too positive. Booking process fine

The booking process was fine. The rating of hotels is too positive as xompared to the majority of other booking websites.

Booking cancellations or amendments was…

Booking cancellations or amendments was unfriendly. When booking sometimes we make errors with dates or double book. For non refundable a window of maybe an hour or two will help people who genuinely make mistakes to correct the error.

Too many tricks with pricing

Too many tricks with pricing, offering fake discounts, while the price on other platforma are cheaper. Filters are not working, I have to go through the whole list of hotels without shortlist. Description of the hotels are sometimes not enough and limited photos.

Agus Hocky印度尼西亚 · 写过 1 条评价 · 体验于 2026-09-11 · 发表于 2026-09-13

Updated review: Agoda eventually made things right

I originally left a 1-star review because I was extremely disappointed with how my refund request was handled. I had been trying to obtain clarity since May, received repeated automated responses, and was ultimately told that there would be no refund despite the cancellation information indicating that the ticket may be refundable. I felt frustrated, disappointed, and, most importantly, let down as a customer. However, I want to be fair and acknowledge that Agoda subsequently reconsidered my case and decided to provide a refund. I genuinely appreciate Agoda taking another look at the situation and ultimately reaching a resolution that I consider fair. This has restored some of my confidence in Agoda and showed me that, despite the very frustrating process, they were ultimately willing to listen and make things right. The experience was still far from satisfactory, and I hope Agoda improves the clarity and transparency of its cancellation and refund information so that other customers do not have to go through the same experience. I am therefore updating my original 1-star review to reflect the final outcome. Thank you to the Agoda team for ultimately resolving the matter 😊

Getting better every time for booing system except the hiding tax

Getting better every time

Booking was easy

You can't phone Agoda to complain!!

Went to book but process didn't complete at credit card stage. Had to start again and all was fine. Then got 2 e-mails 3 minutes apart confirming 2 bookings. Checked credit card and sure enough 2 payments charged (even though 1 didn't complete). Called hotel and, yes, they had 2 identical (but separate) bookings for me. Hotel couldn't cancel one, I would have to revert to Agoda. Tried to contact Agoda, but NO TELEPHONE facility. Went on-line and it said couldn't cancel. Nevertheless, completed cancallation request and it worked! E-mail confirmed 1 cancellation andso did hotel. Just remains to get 1 refund!! What a comolete pfaff!!

Agoda/PayPal glitch

Paying by PayPal can trigger a glitch in the software. It tells you that the booking payment has failed. But when you try to do it again it asks are you sure - you've already made that booking. Do you want to repeat it? So it takes time to book and check that it's been confirmed. And that you're not double booked.

Is great and Convient.

Is always found good booking with agooda

To date...... Good online.

To date, my experience as a platinum member is good. Efficient in online procedures. Proof will be "in the pudding" when I travel soon date and stay in both hotels I have booked with Agoda. Also used transfer services from airport too. Seemed very efficient. We will see how they perform and will return to trustpilot and update my review after my holiday vacation

HMV西班牙 · 写过 11 条评价 · 已认证 · 体验于 2026-09-05 · 发表于 2026-09-12

Good prices

It's a good company always with good prices and special offers. They offer variable payment terms which is a huge plus. Quick booking confirmation process and also it's very easy to cancel if needed. The only thing that happend in my last trip was that I had paid price with taxes and fees included, however in the hotel reception required me to pay another 50 eur for city tax. This info was a bit surprise and in my opinion I should have been informed of it on agoda's webpage before I confirmed the booking. All the rest is perfect.

Unsatisfactory support from Customer Service

I booked a hotel room through this platform for 3 nights. It turned out that it was never really dark in the room. Bright lights outside were on all night and left the room in a glow like it was already morning. I tried to cancel the next 2 nights. The handling of this by agoda was not satisfactory. I could not cancel the room. The hotel proposed a different room, but with the same lights outside. Agodas AI-Chat was not helpful, there was a very long wait to be connected to Customer service. They would not reimburse but give a discount for a next booking. This will not help be. I will not use this platform again. There will be no next booking on Agoda. Agoda has meanwhile contacted me to ask for more information. However, the way to do this is through their customer service again, which already didn't work the first time.

Double trouble agoda

The hotel was great,but agoda double booked me .I had to pay for 4 rooms instead 2.They (agoda) would not refund me.

disappointing - i had to pay 40 CHF more

i had to pay 40 CHF more, than they said in the beginning. first they charged 5% more after first saying: pay later - no problem. ok no problem if you read something from 5% more if you pay later. and also the currency difference went the other way. i was aware of that risk. but that agoda takes both the 5% plus the currency win - i completely disagree. we are talking about a two nights stay for two persons. for the 40 bugs one could stay a night in an other place... disappointing. sad. if you still decide to book on this plattform. you better pay immediately or you will probbably "be robbed". added information: also the first stated prices without taxes and fees. you type in all your info and after that see yourself confronted with a new price. confusing. ok, i was able to unbook. i give two stars instead of one because i have to admit, its not a fake plattform. its only failing full integrity. the price here seems always to be higher than first stated.