Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Lack of clear information on advertising.
Examples :the property for 2 is advertised for specific price but after accepting choosing the offer ,you will realise that offer is for each person.
Agoda 回复2026-09-04
We apologize for any inconvenience this has caused you. Your experience is important to us. If there is something we can help you with, please reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html or DM us.Our team will review the information and contact you back ASAP.
^Ichi
**finally refunded me. They should have done this in the first place without making jump through hoops.
**another update, now wanting the receipt stamped and signed. This I’ve done. Then wanting bank statements. This will also be sent. I’m now waiting for blood type and inside leg measurements ***UPDATE, I contacted them as advised and ignored………..Hidden costs, false information on there advertising. You think they’re competitive but they’re not. I arrived to my hotel at lunch time as they advertised 12.00 check in. It’s actually 4pm. They then charged me a $25 a day resort fee. Agoda hide this information where they should be clear and transparent.
Agoda 回复2026-09-04
Hi, We are sorry for an inconvenience,
We have contacted you on Trustpilot and please check and kindly provide the details on that channel.
Rgards,
phop
I just don't rate Agoda. As companies go they are fairly useless. Their customer service is rubbish. I have needed help from them too many times and have got none.
Agoda 回复2026-09-04
Dear Linda Williams,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^YS
It's very confusing to find out how to actually use the discounts. No code appears when you tap on them and there is nowhere at the payment end to select them either. What's the point.
Agoda 回复2026-09-03
Hello, we sincerely apologize for the issue.
As this channel is unverified for security reasons, we are unable to assist further here. We have already sent an email to the booking owner. Please kindly check your email and reply to our email with your request in detail, and our team will review it for you.
Regards
phop
Booking is flawless, question remains whether the photo's and service advertised is true or not.
Agoda 回复2026-09-04
Hi Pneus Online client,
Thank you for your positive feedback! We’re delighted to hear that your booking experience was flawless.
Please note that property photos, descriptions, and advertised services are provided and maintained by our partner properties. If you notice any differences between the information advertised and the actual facilities or services, please contact us through the Agoda Help Center so we can review the matter further:
https://www.agoda.com/info/contact.html
We appreciate your feedback and hope to assist you again in the future.
Regards,
^RJ
Dear Essomcgee McGee,
Thank you for sharing your positive experience!
We`re excited to hear that you enjoyed your experience with Agoda! If there`s anything else you`d like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^YS
I’ve had only really good experiences with Agoda until yesterday when booking in Australian dollars at the advertised price on the site to getting to the payment and it says the property is to be paid in US dollars. This is not unusual and is fine however it ended up being about $20 more. It’s fine to allow for some fluctuations. This is in fact misleading advertising an amount in Australian dollars then doing a conversion within 10 minutes and being told that it has gone up $20-$25.
Agoda 回复2026-09-02
Hello Steven,
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Unfortunately, we are unable to locate your booking. Please provide us the following information listed below so we can identify your reservation:
- Booking ID
- Full lead guest name
- Email address
- Phone number (including country code)
You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication)
Thank you.
Nillo
Usually shows after inputting details,hotel fully booked, when it’s not.
Typing in details takes time, then told room isn’t available, so you have to start again.
Do not be too specific about your room to avoid the above.
Other than that, pretty good.
Agoda 回复2026-09-02
Dear Jon,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered.
Our customer support team is reviewing your case and will reach out to you soon. Please note we will contact you via the registered contact email or phone number you used to make this booking.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
Agoda enabled me to book my hotel of choice easily.
However, I had read reviews expressing concern about Agoda's booking failures so I tried to contact the hotel I had booked (Hotel Relais Saint Jacques, Paris) to confirm the booking directly with the hotel.
Unfortunately the hotel's email address given on the Agoda booking management page was not correct (maybe it was dated/had changed) so, alarmingly, I did not receive a response from the hotel until I found another, correct, email address. Happily the hotel confirmed my booking had been passed by Agoda. I recommend Agoda contact the hotel directly to get the correct email address to put on the booking management page.
Agoda 回复2026-09-02
Hi Miss Crean, Our apologies for the inconvenience caused. Please let us look into your booking issues. Kindly email the case summary and booking ID to [email protected] and include your case number (#1226316) in the email subject. We will get back to you as soon as possible. ^Hafiz
It always surprises me with Agoda that when I log in using two different accounts, I get different hotel prices (for the same hotel). It always makes me feel a bit like I'm being taken for a fool.
Agoda 回复2026-09-01
Hi Martin,
We're sorry for any inconvenience.We always strive to provide the best experience for our customers Please let us assist you with your concern. Send us detailed information by email to [email protected], and include your case number [#1225468] in the subject. We will get back to you as soon as possible. ^Nillo
Booking process was simple and found prices better than elsewhere.
Have yet to complete the stay so cannot comment on whether all went as promised.
Will update then but so far so good
My experience with Agoda was extremely disappointing and has raised serious concerns about the reliability and transparency of the ratings displayed on the platform.
During my trip to Turkey, I had to use Agoda because Booking.com was not working properly in Turkey. One of the properties recommended by Agoda was displayed with an impressive 9.2/10 rating (“Exceptional”), which naturally suggests a very high-quality accommodation.
However, when looking at the individual ratings displayed by Agoda itself, the picture was completely different: Cleanliness 6.0, Location 6.5, Comfort 4.5, Staff performance 5.7 and Value for money 5.7.
How can a property with a 4.5/10 rating for comfort, 6.0/10 for cleanliness and 5.7/10 for value for money be presented to customers as “Exceptional” with an overall score of 9.2/10?
This discrepancy is, at the very least, highly confusing and insufficiently transparent for consumers, particularly when the overall rating is likely to be one of the main factors influencing a booking decision.
After this experience, I have considerably less confidence in Agoda's rating system and in the way accommodation options are presented on the platform.
Agoda 回复2026-08-31
Dear Luis,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
There was an issue with my booking process. booking and…
There was an issue with my booking and I was unable to address it as all of your agents were too busy to assist me apparently.
Thankfully I was able to re book my hotel. I was surprised as customer service is normally very good with Agoda.
Agoda 回复2026-09-01
We apologize for any inconvenience this has caused you. Your experience is important to us. If there is something we can help you with, please reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html or DM us.Our team will review the information and contact you back ASAP.
^Ichi
