Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Supposed to be platinum customer
But friends who have app and not platinum get a cheaper
Price
RIP off
Agoda 回复2026-04-22
Hi Mark Schuurman,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Good deals on hotels, joining the app and trying to change dates is a pain!! Not easy.
I only book with 100 % dates.
Many friends say same thing.
ADC
Agoda 回复2026-04-22
Dear Mr Alexander Cameron,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Hi Linda Williams
Our apologies for any inconvenience caused. Our team will reach out to you via call or email within 24 hours, We look forward to assisting you. ^Nillo
I have been using Agoda for many years now and so much that I have Platinum VIP status with them. However, you don't get to know how bad their customer service is until you face an emergency.
During a recent hotel booking, I found bugs in the room. I tried to contact Agoda for help but found that it was ridiculously difficult to get in touch with them. All their phone lines were busy and their replies to my WhatsApp messages were very very slow. At the end, I was left alone in a foreign city struggling to find a new hotel.
Moreover, a property I booked through Agoda has been sending me messages via their website for weeks now and there is no way I can stop it. I have finally decided to mark Agoda as spam in my inbox settings.
Agoda 回复2026-04-13
Hi Mira,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
Booked a hotel through Agoda and received the confirmation to then receive another email to tell me the booking didn’t go through.
After receiving the second email i then phoned the hotel and they confirmed that the booking had went through. 🤷♂️
Agoda 回复2026-04-10
Dear Derek Higgins,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Prices better than booking.com. actual booking site not as good. Text missing, covered by other info. On location map, there is no quick way of finding distances between one hotel and another. Which is something that is simple on booking.com.
Agoda 回复2026-04-22
Dear Mrs Desmond,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
^RJ
Agoda.com positions itself as a reliable intermediary between customers and service providers, but in reality, it appears to prioritise protecting providers over fairly resolving customer complaints.
In dispute situations, even when the service delivered is clearly below acceptable standards or does not match its advertised description, Agoda consistently sides with the provider. This creates a serious imbalance and leaves customers effectively unprotected.
Such practices are deeply concerning and erode trust in the platform. By failing to hold service providers accountable for substandard or misleading offerings, Agoda is ultimately discrediting itself and exposing customers to unnecessary risk.
Potential users should be aware that in the event of a problem, they may not receive fair support or resolution from Agoda.
Agoda 回复2026-04-05
Dear Eugene Demianenko,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
I used agoda for a recent holiday booking.
It was a smooth experience but then I noticed, they have simplified the process so much that one click and I am not allowed to type my own review.. the platform submitted a positive review (with 4 stars for the property and text description even though I didn’t give any response) with just one click confirming I’d like to give a review!!
I logged into the platform separately to see if it gives me an option to edit the review and NO, that’s not an option! Just shows submitted reviews (esp the ones I didn’t type or rate as a customer)
Makes me question their stars and hotel ratings system if that’s how they have received all their reviews!
Not sure if I’d use agoda again for my booking!
Agoda 回复2026-04-06
Dear Kaathi,
Thank you for your review. We apologize for any inconvenience caused. Your experience is important to us.
Please share your booking ID, email address, and concern through our Help Center page.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We look forward to assisting you!
Regards,
Ric
Misleading Booking Options – Be Careful When Using Agoda
I recently made a reservation through Agoda and selected “Non-Smoking” and “2 Beds” during the booking process. Those options were clearly available to choose from, and I specifically selected them because two separate beds were necessary for my stay.
However, when I arrived at the hotel, I was told the reservation was for one king bed only, meaning two people now have to share a single bed for 9 days. This is not what was selected during the booking process.
The problem is that Agoda’s website allows you to select bed configuration and smoking preferences, but it is not clearly explained that these choices may not actually be part of the confirmed reservation. Presenting options like this can easily mislead customers into believing they are booking a specific room setup when they are not.
From a consumer standpoint, this is very misleading and poor practice for a global travel booking platform. When travelers see selectable options such as bed type, they reasonably expect that choice to be honored or clearly guaranteed.
As someone who regularly reviews travel booking platforms, hotel sites, and airline services, transparency in the booking process is extremely important. If a choice is only a request and not guaranteed, that must be clearly stated before payment, not discovered at the hotel after arrival.
I strongly recommend Agoda review and amend their booking interface to make it clear when room features like bed type are not guaranteed, otherwise other travelers may end up in the same situation.
Travelers should double-check directly with the hotel before arrival if bed configuration is important, because the options shown during booking may not reflect the room you actually receive.
Agoda 回复2026-04-22
Dear client,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Agoda why have you taken my money IN A PERIOD WHEN CANCELLATIONS ARE FREE OF CHARGE? I have photographic evidence of that, it was in the period that is cancellation free, yet you withdrew my money. Why? Your AI and documents that came after my cancellation within the cancellation free period write I will get a refund and that the procedure has been reversed. Yet I have to wait for a month, check out my account and you also kept 1,5 euros. For what exactly? Since you have confirmed I am going to get a refund, I am editing my review giving 2 stars instead of 1 as was initially the case and I am awaiting for my refund. I will keep you informed
Agoda 回复2026-04-10
Dear Fani Papas,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Normally I've had no problems with Agoda (I only book accommodation, I certainly wouldn't book flights)
I've recently had to get refunds or cancel all my trip to Vietnam due to the current war in the middle east. The procedure was awful, as it's basically AI, which doesn't work for unusual circumstances.
The hotel I booked with, agreed to a refund (even though I had passed the refund period) but Agoda and their third party refused to return the money.
Not sure I'll be using Agoda again as it's left a bad taste. The problem is that most of these companies like Agoda are all owned by the same company. Best to book direct with Airlines and hotels.
Agoda 回复2026-04-01
We are sorry for an incinvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
Agoda promoted a property "Circular House" to me with a special for a stopover two days before travel. I bought it, then on arriving in Singapore, found the place abandoned and dark with a note saying to claim a refund from my provider. I tried to contact Agoda (the online chat was shut) but it refused me a refund and said everywhere else was booked. I ended up having to spend significantly more on a hotel I found on foot. The next day I managed to contact Agoda through their online chat but they kept giving me different windows for resolution - eventually refunding me 12 days later. I have tried and failed to get in touch with them for compensation over this issue. I've since found out from TripAdvisor that the same note had been there last November! They must have known. Agoda are still promoting the property despite my experience and I would never book with them again.
ID: 1986749848
Agoda 回复2026-04-10
Dear Andrew Owens,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Booked for 4 nights in total over 2 weeks period. The second trip was cancelled and the hotel did not have reference number for airport pickup. Booked again then then they charged twice. Tried numerous times to contact Agado & hotel would not furnish invoice just for this specific stay though they did for the other correct one. VERY POOR. Be very careful of these people. No refunds and charged twice. Awful people. In this instance the hotel @Lalit Mumbai just as bad as no help provided knowing i had been charged twice.
Agoda 回复2026-03-30
Hi Rohit,
We apologize for any inconvenience. We will look into the issue, and we will provide any update via email.
^SS
Misleading pricing.
The initial price for the hotel looked around 500 THB, but the final amount was over 700 THB due to high taxes and fees. This is technically shown, but not clearly enough and feels deceptive.
Customer service was unhelpful and repetitive, without actually addressing the issue.
I will not use Agoda again. Check the final price very carefully before booking.
Agoda 回复2026-03-27
Dear Sarah,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
Used them once but without any problem. This time i booked a hotel in Mauritius. Zilwa attitude. Agoda sent confirmation but hotel says no booking in their system. Contacted Agoda. They said partner hotel ( which means another party , not the hotel itself) cannot locate the booking. Which is very strange. They send an automated standard email saying they will resolve from 24 to 48 hours. When you reply the following day they send the same standard email automated response and therefore another 24 to 48 hours. You cannot get a refund at all because the date of stay is within 14 days. But I am not cancelling. They eventually resolved it. It’s the hotel communication system that was at fault. They do not check properly. But one drawback is you wait fo 15 minutes to connect to their customer care then they put you on hold again for another 10 to 15 minutes in the hope that you will go away. Really frustrating. By why???
Agoda 回复2026-04-10
Dear Deva Nand,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
I made a hotel reservation through the app because there was a discount. They charged me but left me with no reservation. Now I need to use a lot of time proving that they charged me so I can get my money back. All this is time consuming and frustrating. I don’t recommend using this company.
Agoda 回复2026-03-25
Hi Fatma Alay,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we are able to locate your booking however due to Agoda privacy policy, we are not able to provide detailed information on this platform so we will be reaching out to you via your registered contact details on the booking to provide further assistance.
Your experience is very important to us, and we are committed to resolving this issue.
Sincerely,
^Nillo
The apartment in London is not available or owned/rented by the person that mentioned. She never replied to an email enquiry. The information in Agoda site about the place not reliable. It is important to have right and updated safe information before booking the place.
Agoda 回复2026-03-22
Dear LP 20,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
