Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
This booking company spends so much time trying to convince you that you can avail of all sorts of offers and claim discounts which are non existent in real terms when you actually try to book. They advertise prices and do not add taxes and charges until you arrive at the final step as they call it ... that is payment.
There is also a discrepancy between the prices shown on the App and the prices in an online search ! I saved €30 by ignoring the App and my account and just booking online as a guest. Our Last Room ! Is also a hoax ... book now to avoid disappointment.Rubbish ! As for customer service ... well you need to experience the lack of it to appreciate how bad it is ! I'm finished with them !
Agoda 回复2026-06-01
Hello Terry Cahill,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
I've booked through Ba-estore and have a conformation that I might get Avios .
However, previous experiences shows that this isn't a given as Agoda says that the last 'click' wasn't done correctly - impossible for me to prove.
Therefore, although I think that I've done everything correctly who knows!
I won't know if I'm 'Happy with the process' until I get the Avios and Agoda doesn't renage on the deal.
Agoda 回复2026-08-28
Our apologies for any inconvenience caused. Please let us look into your booking issues.
We will send you an email for verification and information to your booking. Please reply the email sent for further assistance.
Alternatively you may reach out to us, and here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
We look forward to assisting you.
^Pau
Fast booking. Competitive prices but sketchy history on pricing structure and strategy leaves me unsure how my cookies are being used or where my data is ending up
Agoda 回复2026-08-10
Dear MR,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
We are able to locate your booking however due to Agoda privacy policy, we are not able to provide detailed information on this platform.
We will be reaching out to you via your registered contact details on the booking to provide further assistance.
Your experience is very important to us, and we are committed to resolving this issue.
Sincerely,
^Mai
Agoda weren’t very helpful with a disappointing stay a couple months ago, so it seems their customer support is lacking. However their app is good and hotel availability is strong.
Was trying to put the one room on our order but for some unknown reason it wouldn’t let us said pay later and it took the money straight away have had a few problems with Agoda trying to book rooms so will have to look else where if things get any worse
Very disappointed with Agoda as a booking platform. The property descriptions are misleading and do not reflect the actual conditions experienced upon arrival. Listings present hotels as clean, comfortable, and well-maintained, but that was not the case in my experience.
As a traveler on a road trip relying on accurate information to choose safe places to rest, this caused significant disruption to my plans. After my first stay, I no longer trusted the accuracy of the remaining prepaid bookings and had to request cancellations and refunds in order to secure more reliable accommodations.
I also contacted customer service for assistance but received no response via email and no answer by phone, which made it impossible to resolve the issue in real time.
Agoda should improve its quality control and ensure that property listings accurately reflect real conditions so travelers are not misled.
Agoda 回复2026-05-25
Dear Cristina Vazquez,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
You are not too bad but something you have to more improve. I searched many websites and found another company cheaper than you. The EDreams’s very cheap. But I booked via your because I want to get experience with your. Because I booked it first time.
Agoda 回复2026-05-25
Dear Muhammad Amjad,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
Our customer support team is reviewing your case and will reach out to you soon. Please note we will contact you via the registered contact email or phone number you used to make this booking.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
I like Agoda. They are usually my go-to place for looking for hotels. What is really getting on my nerves lately is all these useless coupons they keep offering, and all the miss matched pricing between the App and Desktop. I find it to be very missleading. What's wrong with just saying This is the best price we have? Most people, I think, would appreciate that.
I'm trying to find a hotel in London at the moment, which are expensive, so any discount I can find would be useful, so I've applied some coupons etc. and nothing. It's a waste of my time. I like the Cash Reward program but that is hard work too. I have to wait 2 months before I earn the cashback, and then I only have a short time to use it. It's very anti customer and I don't see the point. Just be trustworthy and offer a straight up price without all the phaff. That would be much better at building trust with customers.
Also it would be nice if they included the full price instead of adding the taxes and other stuff at the end. It's so frustrating. There's no need to do it that way. Just show people what they are going to pay per night right from the start. Again I think this is to dupe people into thinking they are paying for a room in their price range, only to find out later that it's gonna cost more. It's all just bad practice in my opinion.
It’s a lovely place and the rooms are very nice, but there was a very noisy truck opposite all night pumping out waste, the driver also had a loud row with someone on the phone at 1.30am, so very tired as were the other guests. Truck had been there for at least two nights - not there fault, but may have been good to mention to guests.
I booked a hotel with breakfast, but when I got to the hotel, I was told that I had to pay for breakfast.
I was also charged a city tax, which was not mentioned by Agoda during the booking.
The room wasn't as described and most things in the room were not working, like the fridge and air conditioning.
I booked with you once several years ago. Today, the first time I’ve downloaded the app and booked a hotel with Agoda. My experience feels no different than it did back then.
Honestly, I think you really need to make your interface easier for customers to read and understand. I felt completely overwhelmed trying to decipher the room rates and details.
You should take a cue from Booking.com—their layout is easy on the eyes and completely free of confusion.
I would love to continue being a customer of yours; I simply ask that you give my feedback some serious consideration.
Agoda 回复2026-05-25
Hello,
We appreciate your feedback, and we are sorry for this inconvenience.
Our team will reach out to you very soon within 24-48 hours on this matter.
We appreciate your patience. For additional questions, kindly reach out to our help center over the apps or website: https://www.agoda.com/info/contact.html
Regards,
AA
Booked house had email pending booking took money from account and then sent email to say booking had been cancelled. Waiting for a refund. Very disappointed.
The website is fine, however the low prices shown initially are misleading, we still booked but only because after checking other sites t was the lowest deal, otherwise we would of perhaps switched sites
Dear Harjinder Chakkar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Iam very disappointed that I booked the hotel in May and I have 3 months until my check-in due, I requested cancelation on the same week due to the medical issue, however Agoda couldn't be able to help when the hotel declined my request.
Please, don't book with this company. I booked with them because google was offering nice discounts, but I truly regret.
I had a trip to Doha and booked 2 hotels with this company. However, that was canceled due to extreme weather events.
I asked help from agora to get my money back from the hotels, but it did not work. Firstly, it was really had to contact them.
Then, they were polite, but even after I showed lots of proofs that my flight was canceled and that I boarded the flight, they kept asking me for a formal official statement from the air company that my flight was canceled, with proof that I was in the flight (which I am still in the process of obtaining), and that it was up to the hotel if the hotel wanted to help me or not. I honestly don't know why I used their service then
My conclusion is that they did not really wanted to help, but only find loopholes to not help me
Recently I had other flight canceled, and the other company promptly helped with my reimbursement
Agoda 回复2026-05-22
Hi Joao,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
They published a price for a hotel in Crete. It was a bit cheaper then other companies. They wrote that all taxes are included. When I got to the hotel the owner asked for additional 5 euro local tax. When I asked why, he explained that Agoda doesn't charge the tax and that's why they manage to be cheaper then the other companies.
I tried to contact the customer service and only managed to get a circular endless dialog with their AI.
So, I wrote this review and I don't want to waist more time on them.
Just one more note. I wondered who gives them 5 stars review. If you go down there's a lady named b...., she gave them 4 different 5 stars reviews.
I think Trustpilot should look into it
Agoda 回复2026-05-15
Dear Avishay Gershony,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
https://ycs.agoda.com/en-us/ContactYCS
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
I book over 300 nights a year with agoda andI like the app, I just wish they had better customer services should there be an issue. Considering the amount of money I spend it would be nice if I could speak to a human who could deal with any issues. It’s rare I have an issue, maybe 3 in the last 500 nights I’ve booked and and customer services haven’t really achieved very much.
Agoda 回复2026-06-05
Dear Paul Winford,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We will sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Exchange rate is unacceptable. They charged me something around 5 or 6%
Agoda 回复2026-05-09
Dear Keyser Söze,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
