Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Agoda does not check how old/recent photos are. On a few occasions i have arrived and the picture on Agoda website are about 15 years old and the places were run down & disgusting.
Also twice i have been charged extra by the hotel as they claim the prices do not include tourist tax.
If you ever make a complaint about the hote/charges Agoda simply ask the venue would they give a refund, they reply 'no' and Agoda say its your problem not theirs. Overall they're not very good but its probably the same with most companies.
Agoda 回复2026-08-17
Hi DL,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Agoda constantly charges more (prices higher) when logged in under a higher status. I have found the discounts are higher when I am not logged in than with my platinum status.
Agoda 回复2026-08-17
Hi peter metcalfe,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
Hi Silly Patnaik,
Our apologies for any inconvenience caused. Our team will reach out via call or email within 24 hours,
Thank you for your patience
We look forward to assisting you.
^Nillo
Dear Agoda Customer Support,
I am contacting you as a Platinum Agoda account holder and long\-term customer who has spent tens of thousands on accommodation bookings through Agoda over the years\.
One of the reasons I have continued using Agoda and worked my way up to Platinum status was the expectation that loyal customers would receive better prices, exclusive discounts, and meaningful benefits compared with someone who has little or no booking history\.
However, I have recently noticed something that I find extremely disappointing and difficult to understand\.
My wife has her own completely separate Agoda account and has never made a booking or built up any booking history\. Yet when we search for the same hotels, on the same dates and under the same booking conditions, she is regularly offered exactly the same price as I am on my Platinum account — and in some cases, she is actually offered a cheaper price\.
This makes me question what real value there is in being a Platinum member\. If a brand\-new account with no loyalty history can receive the same or better prices than a customer who has spent tens of thousands through Agoda, then the advertised benefits of maintaining Platinum status appear to have very little practical value\.
I understand that hotel prices can vary due to promotions, availability, device, location, or other factors\. However, I would like a clear explanation as to why a non\-booking customer can repeatedly receive the same or better prices than a Platinum customer when comparing the exact same hotel and dates\.
Could you please explain:
- What specific pricing advantages does Platinum status currently provide?
- Why am I not consistently receiving a better price than a brand\-new customer?
- Are Platinum discounts applied on top of other available discounts, or can non\-members receive the same offers?
- Why can my wife’s new account sometimes receive a cheaper rate than my Platinum account?
As a loyal customer, I feel that the amount I have spent with Agoda should be reflected in genuinely better pricing and benefits\. At the moment, I honestly see very little incentive to continue booking exclusively through Agoda if my Platinum status does not provide a meaningful advantage\.
I would appreciate a proper explanation and a review of my account and the pricing differences I have experienced\.
Kind regards,
Agoda 回复2026-08-10
Dear Gary Hunter,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Or you can also contact our help center at https://www.agoda.com/info/contact.html
and through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Mai
My booking didn’t get confirmed and then disappeared at the price I was quoted.
Agoda 回复2026-08-10
Dear Jon Green,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced.
We are able to locate your booking however due to Agoda privacy policy, we are not able to provide detailed information on this platform.
We will be reaching out to you via your registered contact details on the booking to provide further assistance.
Sincerely,
^Mai
After several years of booking things through agoda i now ended up losing my entire hotel fees because agoda "cannot do anything and they are sorry"
Agoda 回复2026-08-08
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
The mobile app freeze too many times and too often. So you have to close and open it again. On the other side easy to book and prices seem fair enough
Agoda 回复2026-08-06
Dear marc,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Whilst booking a hotel with another provider website jumped from site I was on eventually arriving at Agoda. It promised, a price match and other benefits. I booked, the confirmation invoice did not match my booking leading me to phone the hotel for confirmation. Re the price match the following day the price had been reduced. As you go through searching screenshots are a good idea!!!
Agoda 回复2026-08-05
Dear Graham Russell,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
ZT
i’ve been using your website many years. i’ve had my problems! but teturn! just recently yoy chsrged my credit card for a november booking that has a free cancellation not the non refundable rate which is not acceptable to me no warning.
Agoda 回复2026-08-05
Dear NANCY RETCHIN,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
ZT
Impossible to contact
Gave up and cancelled booking online
2 stars only becuase it looked good initially, then the problems started.
Agoda 回复2026-08-03
Dear Andy Cole,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
The hotel that we stayed in was…great but Agoda are crooks
The hotel that we stayed in was amazing, problem was Agoda cancelled my booking for reasons best known to themselves. When l contacted them they told me to rebook which l did ( the 4 night stay was a surprise for my husbands birthday) When we arrived at the hotel l had 2 bookings and they took the cost of the hotel twice from my credit card. Many emails and phone calls on our return some taking over an hour , the problem was discovered. The booking had been cancelled by Agoda for a better price but the member of staff who emailed me sent it to the wrong address! So therefore l didn’t receive it. I told them that l required a full refund , much humming and harring they agreed to pay me approx £100 pounds less. As this had been going on for so long l reluctantly agreed. The stay was at the start of June 26 and to date 28/7 they have paid me an amount which is approx £ 260 short. The chances of getting my money back l think is nil. Agoda are a shady organisation which is run from far flung countries. I think that they are crooks so beware.
Agoda 回复2026-07-29
Dear Jane Chaney,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Latest update. Agoda has now agreed to refund amount of the one night stay. My confidence is being restored in their integrity. Let's hope they keep their word. Also would still like to see them take the hotel off their site at least until Environmental health in Yarra Victoria has given the green light that management is cleaning up their act
Up to date.. After agoda acknowledged the fact the rooms are mouldy and a health concern they are still advertising these apartments on their website. Should be ashamed Their compensation was a mere $11.48:US to shut me up and retract my review They can stick it and their company. Apparently money means more than peoples health.
After checking in to a filthy hotel and the manager having bad reviews for months ( Richmond Central Apartments) in Melbourne . I contacted Agoda to get a reimbursement as the mould in the building in bathrooms in unhealthy. They of course refused any reimbursement and still advertising the business.
Agoda 回复2026-07-28
Dear Debra Turner,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
I have to leave another review. After leaving a one star review concerning a hotel booking I have been contacted by Agoda AI and forced to identify the details of my booking reference to Trust Pilot in order to keep my review alive. They give the public impression that they want to help resolve my issues. The experience is now even worse. They do things like say they have phoned but missed me (there is no phone call record (because it didnt happen))offer me contact by whats app (but it just leads back to the same AI support that leads nowhere). I am happy to speak to them. I am inviting them to speak to me . They have my details . Postscript: They have contacted me and promised a full refund. Thank you Agoda but mostly thank you Trust pilot for generating a response from this company.
Agoda 回复2026-07-29
Dear Simon,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Disruptive disaster and leaving you to sort out it yourselve in the burning sun
Our experience was a disruptive disaster. They leave you to sort it out yourselves in the burning sun.
After a long technocratic "battle" I was compensated the difference between the original and replacement accomodation.
Thanks Nora from the Agoda Customer Satisfaction &Incident Team.
Else Zero ⭐
Booked guesthouse on 18 june for night of 11/12 july before our cruise via Agoda. Arriving ... sat for 1/2 hour and at last came a person with broken English. Informing us the guesthouse was sold to tem on 1 July. Then I "battled"on my mobile phone for hours via an AI agent. After several attempts speaking to a man, Agoda informed me they will cancel and Refund. They did not offer alternative accommodation, even after I requesting it. They refunded me with some currency lost. They only wanted to compensate about £20. I phoned them again and they said they will compensate up to 50% additional. But as I could not get any accommodation via Agoda nearby in location or in price, We later agreed on 100% compensation. In hind site it was not enough for a last minute booking. With a couple of cruise ships leaving, hotels where full. After 4 weeks I did get a phone call and was laid back. weeks I still await any response on my emails with may cl But via the chat function ...that is very efficient if you have hours to spend. And then they, in this "digital world" , request a stamped and signed invoice. The emailed invoice of alternative Hotel was at first not accepted. Hypocritical while they do nothing on paper and can not manage the (Alexander J) Bell technology provisions.
After 4 weeks I finally got a phone call from a helpful lady. I was paid back.
Thanks to TrustPilot and Google reviews I assume .
⚠️PS: Don't believe their (first) answer on my review. I tried it. Trustpilot seems to have don't it's good. I was called back. But not on my original e-mails
It did stay a technocratic nightmare to me.
It's just like Crooking.Com with some asian spices and curries. It does leave a taste bit better aftertaste than the original in NL.
After 4 weeks I finally got a phone call from a helpful lady. I was paid back.
Thanks to TrustPilot and Google reviews I assume .Else they deserved a single ⭐
My big question remains: Why don't Agoda not just book replacement accomodation. That from their HVAC offices.. while I had to battle it out in the burning sun, fighting against dynamic pricing etc.
Agoda 回复2026-07-27
Dear B Bsh,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
Agoda 回复2026-07-24
Hi Lorens,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I wanted to like Agoda but the user experience just isn't there.
The website feels outdated, and there are too many deals coupons and price changes happening at once. Instead of making it easier to book, it just feels cluttered and overwhelming.
In the end I usually book with other services because it's faster and much easier to use.
Agoda 回复2026-07-29
Dear Robert,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID (if any)
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
Rosie
I made a booking on Agoda App for a 2 night stay in Fairways and Bluewater in Boracay, Philippines however upon my check-in, Reception Staff had informed that Agoda mistakenly published the wrong rate on their App (due to their system glitch) and have to pay the amount difference or otherwise will not proceed with the Hotel check-in. It is a bit disappointing and humiliating to be declined and asked to pay in front of other guests. I made the extra payment just to get the room and close this experience. I called Agoda and spoke with Agent Hussain and he admitted their error. He offered to refund the amount which I have paid on the App. I have been using Agoda and a loyal, happy customer for a long time and this experience made me think and reconsider using other booking platforms for my future travel.
Agoda 回复2026-07-29
Dear PAUL,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered upon check-in and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust.
Sincerely,
Rosie
Improper, inadequate inefficent and troubled services of Agoda
I have been a genuine verified account holder in AGODA which provides travel services sin 2016..i reached the diamond account status because I have still been using their services. SO far I faced little problems as I continue to utilize their services all those problems so far was somehow resolved but this time I realized that they don't show care attention commitments to resolve it as before.
I made a reservation through Agoda for a standard room with breakfast at Bolu in a Hotel for 28th July in Turkey, with a total price of 69 EUR. Later, I wanted to change the reservation date from 28 July to 3 August and submitted this request via the Agoda application.
My change request was rejected by Agoda with vague explanations such as “due to regulations.” The reasons given were inconsistent and illogical, and at one point it was even suggested that they could not reach the hotel. I received no service at all and felt that my request was dismissed without any real effort to help, which made me feel as if the door was simply slammed in my face many times/THEIR CUSTOMER SERVICES ARE DIFFICULT TO REACH AND EVEN IF YOU MANAGE TO REACH THEM THEY DON’T OFFER PROPER SERVICES.THEY ARE OFFERING SERVICES INEFFICIENTLY INCONSISTENTLY AND INCONVINIENTLY..
.FINALLY AFTER THEY GAVE ME SO HARD TIME SINCE THE TIME I MADE BOOKING , THEN THEY DID CANCEL THAT BOOKING EVENTUALLY .HOWEVER THEIR CUSTOMER SERVICES HAVE NEVER BEEN SATISFACTORY.THEY ALWAYS CREATE SO MUCH TROUBLES TO THEIR CUSTOMERS WITH THEIR SERVICE MANNER AND STYLE.SO MY COMPLAINTS ABOUT AGODA IS RELATED TO THEIR SERVICES AND THEIR ILLEGITIMACY IN TURKIYE
For these reasons, I request that Agoda’s operations in TR, especially their customer communication and process management, be examined and audited by the relevant authorities so that similar cases of customer dissatisfaction do not occur again
ALL CHANNNELS WERE UTILIZED TO REACH AGODA AND BOOKING IDS WERE GIVEN AGODA PREVIOULY MANY TIMES,HOWEVER AGODA CUSTOMER SERVICE AGENTS NEVER REPLIED WITH THE FACTS; SUCH AS, IS AGODA OPERATING LEGALLY IN TURKIYE? DO THEY PAY TAX IN TURKIYE?? THEY SHOULD ANSWER THOSE QUESTIONS FIRST AND THEN THEY SHOULD ALSO STOP CREATING THE TROUBLES FOR THEIR CUSTOMERS.THERE ARE SO MANY COMPLAINTS ABOUT THE AGODA'S SERVICES ON THE NET..
THEIR CUSTOMER SERVICE AGENTS HAVE NOT ADDRESSED THE MATTER IN THE ACCURATE AND CORRECT AND LEGITIMATE WAY.THEIR CUSTOMER SERVICES HAVE ALWAYS BEEN INADEQUATE IMPROPER INCONSISTENT AND INELIGIBLE..
Agoda 回复2026-07-29
Dear Ismail Balaban,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. Please refer to the latest communication from the relevant team. If you have any further inquiries, you may reply to the email and the relevant team will continue assisting you, or here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Very disappointing - did not credit my Avios!
I booked with Agoda, because there was an offer to get avios if booking with them. So, when the time arrives to claim my avios, they refused to credit my avios, claiming many times and they said was not entitled to the avios. Such a shame.Never again!!
Agoda 回复2026-07-29
Dear Someone,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Hi Korakot Fah,
Thank you for the review. If there's anything that you wish us to look into your booking, please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^SS
